1997 Buick Skylark Owner's Manual - Page 352

GM Participation i an Alternative n Dispute Resolution Program This program is available in all 50 states andthe District of Columbia. Canadian owners refer your Warranty to and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves right to the change eligibility limitations andor to discontinue its participation in this program. Both Buick and your Buick dealer committed are to making sure you are completely satisfied with your new vehicle.Our experience has shown that, if a situation arises where you your concern feel has not been adequately addressed, Customer the Satisfaction Procedure described earlier this in section is very successful. There may be instances where an impartial third party can assistin arriving at a solution to a disagreement regarding vehicle repairs interpretation of the New or Vehicle Limited Warranty. assist in resolving these To disagreements, Buick voluntarily participates in BBB AUTO LTNE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program available is free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, write themat the or following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement the natureof your complaint. of Eligibility is limited by vehicle age and mileage, and other factors. 8-7