1997 Buick Skylark Owner's Manual - Page 347

Customer Satisfaction Procedure Buick dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However,if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolvedat that level.If the matter has already been reviewed with the Sales, Service Parts or Manager, contact the owner the dealership or the of General Manager.