Vtech E5640 User Manual - Page 41

Problem, Suggestion

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91-000353-010-000_E5640_R4.qxd 7/1/2005 12:25 PM Page 39 Appendix Troubleshooting Problem Incomplete messages Difficulty hearing messages System does not answer after correct number of rings Suggestion • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after 4 minutes. • If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call. • If the system's memory becomes full during a message, the system stops recording and disconnects the call. • If the caller's voice is very soft, the system may stop recording and disconnect the call. ^ • Press VOLUME on the base to increase speaker volume. • Make sure that the answering system is on (see page 24). • If Toll Saver is activated, the number of rings changes to 2 when you have new messages waiting (see page 28). • In some cases, the system may be affected by the ringing system used by the local telephone company. • If the memory is full or the system is off, the system will answer after 10 rings. "CL" flashes in message window • You need to reset the answering system clock (see page 25). System does not respond to remote commands • Make sure to enter your remote access code correctly (see page 32). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be noise or interference on the phone line you are using. Press dial-pad buttons firmly. System does not record messages • Make sure answering system in on (see page 24). • Make sure Announce Only is off. Announcement message is not clear • When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the base. • Make sure there is no background noise (TV, music, etc.) while you are recording. 39

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Appendix
Appendix
39
Incomplete
messages
•
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after 4 minutes.
•
If the caller pauses for more than 7 seconds, the system stops
recording and disconnects the call.
•
If the system’s memory becomes full during a message, the system
stops recording and disconnects the call.
•
If the caller's voice is very soft, the system may stop recording and
disconnect the call.
Difficulty
hearing mes-
sages
•
Press VOLUME
^
on the base to increase speaker volume.
System does
not answer
after correct
number of
rings
•
Make sure that the answering system is on (see page 24).
•
If Toll Saver is activated, the number of rings changes to 2 when you
have new messages waiting (see page 28).
•
In some cases, the system may be affected by the ringing system
used by the local telephone company.
•
If the memory is full or the system is off, the system will answer after
10 rings.
“CL” flashes
in message
window
•
You need to reset the answering system clock (see page 25).
Announcement
message is not
clear
•
When you record your announcement, make sure you speak in a
normal tone of voice, about nine inches from the base.
•
Make sure there is no background noise (TV, music, etc.) while you
are recording.
System does
not respond
to remote
commands
•
Make sure to enter your remote access code correctly (see page 32).
•
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
•
The answering system may not detect the remote access code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
•
There may be noise or interference on the phone line you are using.
Press dial-pad buttons firmly.
Troubleshooting
Problem
Suggestion
•
Make sure answering system in on (see page 24).
•
Make sure Announce Only is off.
System does
not record
messages
91-000353-010-000_E5640_R4.qxd
7/1/2005
12:25 PM
Page 39