Sharp UX-5000 UX-5000 Operation Manual - Page 98

<p=002&gt, Problems And Solutions, Troubleshooting

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PROBLEMS AND SOLUTIONS The printing paper does not come out. The printing paper comes out blank when you try to receive a document. The received document is faint. Received images are distorted. Dots appear at regular intervals on received documents and copies. No confidential transmission or relay broadcast occurs. • The printing paper may be jammed. See "Clearing Jammed Printing Paper" in this chapter. • Make sure that the printing paper is properly loaded in your machine. • Make sure the power is on. • Make sure that the document is loaded properly in the feeder of the transmitting machine. Make a copy to confirm the printing ability of your machine. • Ask the other party to send higher contrast documents. If the contrast is still too low, your fax may have a problem. Make a copy to check it. • The toner cartridge may need replacement. • Noise on the telephone line may cause distortion. Have the other party try sending the document again. • If the other fax machine also has ECM, make sure this feature is enabled in both faxes (see Option Setting 9 in Chapter 5). • Make a copy of another document on your fax. If the copy is also distorted, your fax may have a problem. • The photoconductor drum may be damaged. Try a new drum cartridge. • The photoconductor drum may be damaged. Replace the drum cartridge. • Check the message in the display. See the next section, "Display Messages". 8-2 TROUBLESHOOTING

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<P=002>
The printing paper does not come
out.
•
The printing paper may be jammed. See "Clearing Jammed
Printing Paper" in this chapter.
•
Make sure that the printing paper is properly loaded in your
machine.
•
Make sure the power is on.
The printing paper comes out blank
when you try to receive a document.
•
Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy to confirm
the printing ability of your machine.
The received document is faint.
•
Ask the other party to send higher contrast documents. If the
contrast is still too low, your fax may have a problem. Make
a copy to check it.
•
The toner cartridge may need replacement.
Received images are distorted.
•
Noise on the telephone line may cause distortion. Have the
other party try sending the document again.
•
If the other fax machine also has ECM, make sure this
feature is enabled in both faxes (see Option Setting 9 in
Chapter 5).
•
Make a copy of another document on your fax. If the copy is
also distorted, your fax may have a problem.
•
The photoconductor drum may be damaged. Try a new
drum cartridge.
Dots appear at regular intervals on
received documents and copies.
•
The photoconductor drum may be damaged. Replace the
drum cartridge.
No confidential transmission or
relay broadcast occurs.
•
Check the message in the display. See the next section,
"Display Messages".
PROBLEMS AND SOLUTIONS
8-2
TROUBLESHOOTING