Sharp PN-Y325 Operation Manual - Page 40
Troubleshooting
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Troubleshooting If you are experiencing any problem with your display, before calling for service, please review the following troubleshooting tips. There is no picture or sound. • Is the power cord disconnected? (See page 14.) • Is the main power switch off? (See page 17.) • Is the monitor in standby mode (the power LED illuminating in orange)? (See page 17.) • Make sure correct input mode is selected. (See page 19.) • If any external equipment is connected, make sure the equipment is operating (playing back). Remote control does not work. • Are the batteries inserted with polarity (+,-) aligned? (See page 16.) • Are the batteries exhausted? • Point the remote control unit toward the monitor's remote control sensor. (See page 16.) • Is operation disabled? (See page 28.) Sound from left and right speakers is reversed. • Are audio cables connected properly? There is a picture but no sound. • Is the sound muted? • Make sure the volume is not set to minimum. • Are audio cables connected properly? • Is AUDIO OUTPUT or SPEAKER correctly set on the SETUP menu? (See page 27.) Unstable video. • The signal may be incompatible. The video from the HDMI input terminal does not appear properly. • Is the HDMI cable HDMI standard compliant? The monitor will not work with cables that are not standard compliant. • Is the input signal compatible with this monitor? (See page 45.) • If an AV signal such as 1920 x 1080i, 720(1440) x 576i, or 720 (1440) x 480i is displayed using the HDMI[PC] input, display problems such as faint colors may occur. Display using HDMI[AV]. The video from the DVI-D input terminal does not appear properly. • Is the input signal compatible with this monitor? (See page 45.) • Turn off the power to the connected equipment and then turn the power on again. • If the monitors are connected in a daisy chain, turn off the power to all the monitors connected in a daisy chain and then turn the power on again. • If an AV signal such as 1920 x 1080i, 720(1440) x 576i, or 720 (1440) x 480i is displayed using the DVI-D input, display problems such as faint colors may occur. Display using HDMI[AV], D-SUB[COMPONENT] or D-SUB[VIDEO]. The video from D-Sub input terminal does not appear properly. • Is the input signal compatible with this monitor? (See page 45.) Control buttons do not work. There is no picture. • Load noises from outside may be interfering with normal operation. Turn off the power and turn it on after waiting at least 5 seconds, and then check the operation. The monitor makes a cracking sound. • You may occasionally hear a cracking sound from the monitor. This happens when the cabinet slightly expands and contracts according to change in temperature. This does not affect the monitor's performance. It takes a longer time until the monitor starts up. • When a USB flash drive is connected, it is better to turn the power ON/OFF using the remote control unit. When the power is turned ON using the main power switch with a USB flash drive connected, the monitor startup takes a longer time because the monitor checks USB terminal connection after checking other terminal connections. A file in the USB flash drive does not play properly. • Is the file in a supported format? (See page 21.) The following problems may occur if a non-supported format is used: - The file does not play properly. - Pausing or Move forward/back cannot be performed during playback. - Abnormal play speed - Operations cannot be performed during playback - Playback stops. The player application restarts. The screen turns black when a file in a USB flash drive is played. • The screen will turn black if none of the files in the play list are in the USB flash drive. Press INPUT to exit. E 40
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