Samsung NZ36M9880UB User Manual - Page 33
English 33, Symptom, Possible cause, Solution, the Flex Zone.
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Troubleshooting Symptom Possible cause Solution The cookware is not detected. Inappropriate cookware Place the cookware in the center was used, or the of the cooking zone. cookware is not placed on Use cookware with ferromagnetic the cooking zone. bottoms whose diameter is appropriate for the cooking zone. See the Cookware section on page 26. The boost function has been deactivated or cannot be activated. A cooking position is already paired, and the cooktop is too hot. You can activate the boost function only once for a single burner. If a second cooking position is switched on or is already in operation, the boost function will not be available or is deactivated, and the cooking position returns to power level 15. The cooktop may be hot. Wait until the cooktop cools down. The cooktop responds unusually or can no longer be operated correctly. Disconnect the appliance from the electric supply by switching the circuit breaker off to the off position for 15 seconds. There are cracking or popping sounds. The power level is set between 1.0 and 3.0. And two pots are put on the Flex Zone. This is normal. The strength of sound depends on the number and the size of the pots. There are Occurs if buttons are beeping sounds. repeatedly pressed. Cookware is on the touch buttons, and hot cookware can damage the buttons. Remove the cookware. Symptom The cooktop has stains or discoloration. The cooktop has scratches or abrasions. The cooktop has metallic discolorations. Possible cause Food spills/stains were not cleaned. The cooktop is hot. The cooktop is not being correctly cleaned. Cookware with rough bottoms were used. There were coarse particles such as salt between the cookware and cooktop. Cookware may have slid across the cooktop. Mineral deposits from water and food have stained the cooktop. Solution See the Cleaning section on page 30. The cooktop may appear discolored if it is hot. This is temporary, and the discoloration will disappear as the cooktop cools. Scratches cannot be removed. However, tiny scratches will become less visible with cleaning. Use glass-ceramic cleaning cream. Do not use chemical or corrosive agents. These agents may damage the cooktop. To avoid scratches, follow the recommended cleaning instructions. Before using, make sure cookware bottoms are clean. Only use smooth, flat-bottomed cookware. To remove the stains, use a glassceramic cooktop cleaning cream. For best results and care, clean the cooktop weekly. Only use clean, dry cookware. English 33 NZ36M9880UB_DG68-00824B-04_EN+MES+CFR.indb 33 2018-08-29 2:58:34