Samsung NZ30R5330RK/AA User Manual - Page 20

Troubleshooting, Problem, Possible cause, Solution

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Troubleshooting Samsung works hard to ensure that you don't have problems with your new cooktop. If you run into unexpected trouble, look first for a solution in the tables below. If you're still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864). Problem Possible cause The surface units will not maintain a rolling boil or will not cook fast enough. You may be using inappropriate cookware. In some areas, the power (voltage) may be low. The surface units will not turn on. A fuse in your home may be blown or a circuit breaker may have tripped. The cooktop controls are set improperly. Areas of discoloration on the cooktop. Food spillover was not cleaned. The surface is hot and the model features a lightcolored cooktop. Solution Use pans which are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on page 18. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. 20 English Problem The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Cycling at the high power setting is normal and can occur if the cookware is too small for the cooktop element or if the cookware bottom is not flat. Use the cooktop as usual. This is normal. The unit is still on and hot. The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Troubleshooting NZ30R5330R_AA_DG68-01142A-00_EN.indd 20 2019-04-19 10:28:09

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20
English
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
cooktop. If you run into unexpected trouble, look first for a solution in the tables
below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem
Possible cause
Solution
The surface units will
not maintain a rolling
boil or will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are flat
and match the diameter of
the surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid
until the desired heat is
obtained.
The surface units will
not turn on.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
Replace the fuse or reset
the circuit breaker.
The cooktop controls are
set improperly.
Check if the correct control
is set for the surface unit
you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the
glass cooktop on page
18
.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
Problem
Possible cause
Solution
The surface unit
frequently cycles on
and off.
The element will cycle on
and off to maintain the
power setting.
This is normal operation,
and not a system failure.
Cycling at the high power
setting is normal and can
occur if the cookware is
too small for the cooktop
element or if the cookware
bottom is not flat.
Use the cooktop as usual.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being
cleaned improperly.
Scratches are not
removable. Tiny scratches
will become less visible
in time as a result of
cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface
of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
NZ30R5330R_AA_DG68-01142A-00_EN.indd
20
2019-04-19
°° 10:28:09