Section |
Page |
Contents |
2 |
Guide |
6 |
Connections |
6 |
Connection Guide |
6 |
Connecting an Antenna |
7 |
Connecting to the network |
8 |
Establishing a wired network connection |
8 |
Establishing a wireless network connection |
9 |
Checking the network connection status |
10 |
Resetting Your Network |
10 |
Turning on the TV with a mobile device |
11 |
Connecting an IP control device to the TV |
11 |
Allowing to connect a wireless network |
11 |
Changing the name of the TV |
11 |
Displaying your mobile device screen on the TV |
12 |
Using Screen Sharing (Smart View) |
12 |
Using Apple AirPlay |
12 |
Using Screen Sharing (Tap View) |
13 |
Enabling Tap View |
13 |
Connection Cables for External Devices |
14 |
Switching between external devices connected to the TV |
16 |
Editing the name and icon of an external device |
16 |
Using additional functions |
17 |
Connection Notes |
18 |
Connection notes for HDMI |
18 |
Connection notes for audio devices |
19 |
Connection notes for computers |
19 |
Connection notes for mobile devices |
20 |
Connection notes for Portrait Mode |
20 |
Remote Control and Peripherals |
21 |
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/S9*D/DU8/DU9 Series / DU75**/DU77** model) |
21 |
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/DU77** model) |
24 |
Connecting the Samsung Smart Remote to the TV |
27 |
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup |
28 |
Learn how to use Samsung Smart Remote |
28 |
Learn how to use Game Controller |
28 |
Using Anynet+ (HDMI-CEC) |
29 |
Connecting an external device through Anynet+ and using their menus |
29 |
Read before connecting an Anynet+ (HDMI-CEC) device |
29 |
Controlling the TV with a Keyboard, Mouse, or Gamepad |
30 |
Connecting a USB keyboard, mouse, or gamepad |
30 |
Connecting a Bluetooth keyboard, mouse, or gamepad |
30 |
Using the keyboard and mouse |
31 |
Using the Gamepad |
32 |
Using the controller |
34 |
Setting up the input devices |
35 |
Entering Text using the On-Screen Virtual Keyboard |
35 |
Entering Text using the remote control's microphone and the on-screen virtual keyboard |
36 |
Smart Features |
37 |
Using Smart Hub |
37 |
Displaying the Home Screen |
38 |
Launching Smart Hub automatically |
40 |
Launching the last used app automatically |
40 |
Automatic Mirroring from Multi View |
40 |
Automatic casting in Multi View |
41 |
Launching Multi View automatically When rotating |
41 |
Testing Smart Hub connections |
41 |
Resetting Smart Hub |
41 |
Using Ambient Mode |
42 |
Entering the TV viewing screen from Ambient Mode |
47 |
Using Art Mode |
48 |
About the Art Home screen |
49 |
Import images from USB memory |
52 |
Using Art mode with the SmartThings app |
53 |
Precautions when using Art mode |
54 |
About the Daily+ Home screen |
55 |
Using Samsung Gaming Hub |
56 |
Using the Home Function |
58 |
About the For You Home Screen |
59 |
About the Live Home Screen |
62 |
About the Apps Home Screen |
63 |
Installing an app |
64 |
Launching an app |
64 |
Managing installed apps |
65 |
About the Menu Home Screen |
67 |
Using a Samsung account |
71 |
Signing in to a Samsung account |
71 |
Creating a new account |
71 |
Managing your Samsung account |
71 |
Using Workspace |
73 |
Using Screen Sharing (Windows PC) / AirPlay (Mac) |
73 |
Using Easy Connection to Screen |
73 |
Connecting a Remote PC |
74 |
Playing Multimedia Content on a Remote PC |
76 |
Using Samsung DeX |
77 |
Using Microsoft 365 |
77 |
Adding the Web Service |
77 |
Using Web Service |
78 |
Using the User guide |
79 |
Launching the User guide |
79 |
Using the buttons in the User guide |
79 |
Using the Internet |
81 |
Using SmartThings |
82 |
SmartThings Quick access |
84 |
Use the SmartThings Hub features |
84 |
Register and manage devices via SmartThings |
85 |
Use the screen's sensors via SmartThings |
86 |
Control SmartThings with Bixby |
86 |
Control the display device from the mobile SmartThings app |
86 |
Playing pictures/video/music |
87 |
Playing multimedia content on a PC or mobile device |
88 |
Playing multimedia content on a USB device |
88 |
Listening to your mobile device sound through the TV speaker using Sound Mirroring |
89 |
Buttons and functions available while playing multimedia content |
89 |
Using Multi View |
93 |
Using Chat Together |
95 |
Entering the Chat room |
95 |
Using the chat option |
96 |
Using Bixby |
97 |
Starting Bixby with voice |
97 |
Starting Bixby using buttons on the Samsung Smart Remote |
98 |
Learning about the Discover Bixby Screen |
99 |
Read Before Using Bixby |
101 |
Provisions for using Bixby |
101 |
Using the Game Bar |
102 |
Starting the Game Bar |
102 |
Learning about the Game Bar |
102 |
Using FreeSync |
104 |
Setting the Super Ultra Wide Game View |
105 |
Changing the Super Ultra Wide Screen position |
105 |
Configuring 144 Hz / 165 Hz / 240 Hz game settings |
106 |
Troubleshooting of the game screen and audio problems |
106 |
Using Auracast |
107 |
Using Auracast |
107 |
Using a password |
107 |
Changing your password |
107 |
TV Viewing and Recording |
108 |
Using the Guide |
108 |
About the Guide screen |
108 |
Using additional features from the Guide |
109 |
Recording Programs |
110 |
The Instant and Timer Recording options from the Guide |
110 |
Recording while watching a broadcast |
110 |
Using the recording schedule management screen |
111 |
Setting Up Schedule Viewing |
113 |
Using the schedule viewing options from the guide screen |
113 |
Using the schedule viewing options while watching a program |
113 |
Using the viewing schedule management screen |
114 |
Using Timeshift |
115 |
Getting to know Recording and Timeshift controls and options |
115 |
Using the Channel List |
117 |
Accessing the channel list |
117 |
Using the functions on the channel list screen |
117 |
Using the channel edit function |
118 |
Accessing the channel edit screen |
118 |
Using the channel edit functions |
118 |
Using a Personal Favorites List |
119 |
Creating a Favorites List |
119 |
TV-Viewing Support Functions |
120 |
Scanning for available channels |
120 |
Using Program Rating Lock |
120 |
Watching blocked / restricted programs |
120 |
Enable Data Service |
121 |
Configuring advanced broadcasting audio settings |
121 |
Setting the functions for the service provider |
122 |
Viewing broadcast service provider info |
122 |
Using Secure Channel Viewing |
122 |
Checking digital channel signal info and strength |
122 |
Picture and Sound |
123 |
Using Intelligent Mode |
123 |
Adjusting the Picture Quality |
126 |
Choosing a picture mode |
126 |
Configuring advanced picture settings |
127 |
Changing the Picture Size and Position |
130 |
Changing the picture size settings |
130 |
Setting the Viewing Environment for External Devices |
131 |
Playing games on an optimized screen |
131 |
Setting the Game Mode details |
132 |
Using Cable Box IP Remote |
133 |
Using Input Signal Plus |
134 |
Using HDMI Black Level |
134 |
Using Media Switching Settings |
134 |
Configuring a Sound Mode and Expert Settings |
135 |
Choosing a sound mode |
135 |
Configuring advanced sound settings |
135 |
Using the Sound Support Functions |
137 |
Selecting speakers |
137 |
Listening to the TV through Bluetooth devices |
138 |
Playing TV sounds by configuring Q-Symphony Settings |
139 |
System and Support |
140 |
Using the Time Functions and the Timers |
140 |
Setting the clock automatically |
140 |
Adjusting the clock for DST and time zone |
141 |
Changing the current time |
141 |
Setting the clock manually |
142 |
Using the sleep timer |
142 |
Turning off the TV using the off timer |
142 |
Using the Power and Energy Saving Functions |
143 |
Reducing the power consumption of the TV |
143 |
Using the Panel Care Functions |
145 |
Setting the Panel Care (S8*D/S9*D Series only) |
145 |
Updating the TV's Software |
146 |
Updating through the network |
146 |
Updating through a USB device |
146 |
Updating the TV automatically |
146 |
Security updates information |
146 |
Using the Parental Settings function |
147 |
Using the Gesture function |
147 |
Audio and Video Functions for the Visually or Hearing Impaired |
148 |
Running the accessibility functions |
148 |
Running Accessibility Shortcuts |
148 |
Enabling voice guides for the visually impaired |
148 |
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide |
148 |
Enabling audio for the audio (video) description function |
149 |
Setting the audio subtitles |
149 |
The TV screen is turned off but audio continues |
149 |
Enlarge the screen |
149 |
White text on black background (high contrast) |
150 |
Setting the outline emphasis feature for viewers with low vision |
150 |
Enlarging the font (for the visually impaired) |
150 |
Setting the screen to black and white |
150 |
Inverting the screen color |
151 |
Setting the color correction feature for users with color blindness |
151 |
Learning about the remote control (for the visually impaired) |
151 |
Learning about the TV menu |
151 |
Showing captions |
152 |
Adjusting the caption position |
152 |
Splitting the caption |
152 |
Selecting the caption language |
152 |
Setting the digital caption related options |
153 |
Enlarging the sign language screen for the hearing impaired |
153 |
Configure Sign Language Guide options |
153 |
Listening to the TV through Bluetooth devices (for the hearing impaired) |
153 |
Configuring the repeat settings for remote control buttons |
153 |
Using Voice Assistants on the TV |
154 |
Select the Voice Assistant |
154 |
Using Other Functions |
155 |
Changing the menu language |
155 |
Setting up a password |
155 |
Selecting Usage or Retail Mode |
155 |
Using the Maintenance Mode |
155 |
Managing External Devices |
156 |
Using AirPlay |
156 |
Restoring the TV to the factory settings |
156 |
Precautions and Notes |
157 |
Before Using the Recording and Timeshift Functions |
157 |
Before using the recording and schedule recording functions |
157 |
Before using the timeshift function |
158 |
Read Before Using Apps |
159 |
Read Before Using the Internet Function |
160 |
Read before setting up a wireless network connection |
161 |
Precautions for wireless network |
161 |
Wireless security protocols |
161 |
Read Before Playing Photo, Video, or Music Files |
162 |
Limitations to the use of photo, video, and music files |
162 |
Supported subtitles |
163 |
Subtitle formats |
163 |
Video formats with subtitles |
163 |
Supported image formats and resolutions |
164 |
Supported music formats and codecs |
164 |
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series) |
165 |
Other restrictions |
166 |
Video decoders |
166 |
Audio decoders |
166 |
Supported video codecs (Q7*D Series, 85DU8 Series) |
167 |
Other restrictions |
168 |
Video decoders |
168 |
Audio decoders |
168 |
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series)) |
169 |
Other restrictions |
170 |
Video decoders |
170 |
Audio decoders |
170 |
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series) |
171 |
Other restrictions |
172 |
Video decoders |
172 |
Audio decoders |
172 |
Supported video codecs (QN8**D Series) |
173 |
Supported video codecs (QN9**D Series) |
174 |
Other restrictions |
175 |
Video decoders |
175 |
Audio decoders |
175 |
Read After Installing the TV |
176 |
Picture sizes and input signals |
176 |
Installing an anti-theft lock |
176 |
Supported Resolutions for UHD Input Signals |
177 |
If Input Signal Plus is set to Off |
177 |
If Input Signal Plus is set to On |
177 |
Resolutions for Input Signals supported by 8K models (QN7**D series or higher) |
178 |
If Input Signal Plus is set to Off |
178 |
If Input Signal Plus is set to On |
178 |
Supported Resolutions for FreeSync (VRR) |
179 |
Read Before Connecting a Computer (Supported Resolutions) |
181 |
IBM |
181 |
MAC |
181 |
VESA DMT |
182 |
VESA CVT |
183 |
CTA-861 |
183 |
Supported Resolutions for Video Signals |
184 |
CTA-861 |
184 |
VESA CVT |
185 |
Read Before Using Bluetooth Devices |
186 |
Restrictions on using Bluetooth |
186 |
Blocking programs based on their TV Rating |
187 |
Blocking movies based on their Motion Picture Association of America (MPAA) rating |
188 |
Blocking programs based on their Canadian English Rating |
188 |
Blocking programs based on their Canadian French Rating |
189 |
Blocking Programs based on their Downloadable U.S. Rating |
189 |
Licenses |
190 |
Troubleshooting |
191 |
Picture Issues |
191 |
The screen is flashing or has become dark |
191 |
The picture is not bright, or the picture colors do not look clear |
191 |
The picture colors are black and white or do not look the way they should look |
192 |
The TV automatically turns off by itself |
193 |
TV (The Frame TV) cannot be turned off. |
193 |
Unable to power on |
193 |
The TV remains on or does not turn on automatically. |
194 |
Unable to find a Channel |
194 |
The TV image does not look as good as it did in the store |
195 |
Displayed video looks blurry |
195 |
The picture is distorted |
196 |
There is a dotted line on the edge of the screen |
196 |
The picture won’t display in full screen |
196 |
The Caption function in the TV menu is deactivated |
196 |
Captions appear on the TV screen |
197 |
The HDR of the connected external device turns off |
197 |
Sound and Noise Issues |
198 |
How can I connect an audio device to the TV? |
198 |
There is no sound or the sound is too low at maximum volume. |
198 |
The picture is good but there is no sound. |
198 |
HDMI (eARC/ARC) is connected, and there is no sound. |
199 |
The speakers are making an odd sound. |
199 |
The sound is interrupted. |
199 |
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. |
200 |
The TV audio is not being played through the Soundbar or A/V receiver. |
200 |
The sound is not heard clearly. |
200 |
The volume of the external device cannot be adjusted. |
201 |
I want to turn the TV and audio device off and on at the same time. |
201 |
Channel and Broadcast Issues |
202 |
\ |
202 |
The TV is not receiving all channels. |
202 |
The captions are not provided on a digital channel. |
202 |
Broadcasting is deactivated. |
202 |
External Device Connectivity Issues |
203 |
The \ |
203 |
The video is OK but there is no audio. |
203 |
I want to connect to a PC and mobile device via screen mirroring. |
203 |
No screen appears when connecting the TV to an external device. |
204 |
I want to connect to a Bluetooth speaker. |
204 |
The PC screen does not appear or it flickers. |
204 |
Network Issues |
205 |
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. |
205 |
Wired network connection failed. |
205 |
Connected to a local network, but not to the Internet. |
205 |
Anynet+ (HDMI-CEC) Issues |
206 |
What is Anynet+? |
206 |
Anynet+ does not work. The connected device is not displayed. |
206 |
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. |
207 |
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. |
207 |
The message \ |
207 |
The Anynet+ device won't play. |
207 |
Remote Control Issues |
208 |
The remote control does not work. |
208 |
External devices cannot be operated with the TV remote control. |
208 |
Recording Issues |
209 |
The Timeshift or recording function cannot be used. |
209 |
Cannot record videos received from an external device or Samsung TV Plus. |
209 |
The \ |
210 |
The recorded files on the TV are not played back on a PC. |
210 |
Apps |
211 |
I cannot find the app I want. |
211 |
I launched an app, but it's in a different language. How can I change the language? |
211 |
The app does not work properly. Its image quality is poor. |
211 |
The Smart Hub Home Screen keeps appearing whenever you turn on the TV. |
211 |
Media Files |
212 |
Some files are interrupted during playback. |
212 |
Some files can't be played. |
212 |
Voice Assistant Issues |
213 |
The microphone is off. |
213 |
The voice commands do not work well. |
213 |
Bixby/Alexa answers although I did not call it. |
213 |
I spoke \ |
214 |
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. |
214 |
During voice recognition, the heavy load message appears and the function does not work. |
214 |
I want to see weather information of the desired area. |
214 |
Other issues |
215 |
The TV is hot. |
215 |
The TV smells like plastic. |
215 |
The settings are lost after 5 minutes or every time the TV is turned off. |
215 |
The TV is tilted to the side. |
215 |
The stand is wobbly or crooked. |
215 |
I want to know how to attach and remove the TV stand. |
216 |
A POP (TV’s internal banner ad) appears on the screen. |
216 |
The TV is making a popping noise. |
216 |
The TV is making a humming noise. |
216 |
The TV narrates the screen events in voice-over. |
216 |
Diagnosing TV operational issues |
217 |
Self Diagnosis |
217 |
Cannot select Broadcast Signal in Self Diagnosis. |
219 |
Reset Smart Hub |
219 |
Reset picture |
219 |
Reset sound |
219 |
Getting Support |
220 |
Getting support through Remote Management |
220 |
Finding the contact information for service |
220 |
Requesting service |
220 |
Accessibility Guidance |
221 |
Learn Menu Screen |
221 |
Using the Remote control |
221 |
Orientation of the Samsung Smart Remote or Remote Control |
221 |
Description of the Samsung Smart Remote or Remote Control |
221 |
Using the Accessibility Menu |
223 |
Running the Accessibility Shortcuts menu |
223 |
Running the Accessibility menu functions using the General menu |
223 |
Running the Accessibility menu functions using Bixby |
224 |
Learning about the Accessibility menu functions |
225 |
Using the TV with Voice Guide on |
229 |
Changing channel |
229 |
Using on-screen number entry via the Samsung Smart Remote or Remote Control |
229 |
Changing volume |
230 |
Using program information |
230 |
Using the guide |
231 |
To view a program on now |
232 |
Other options in the guide |
232 |
Using Schedule Viewing |
234 |
Setting up a schedule viewing |
234 |
Cancelling a scheduled viewing |
234 |
Using the Channel List |
235 |
Recording |
236 |
Using the instant and schedule recording options from the guide screen: |
236 |
Recording the program you are watching |
237 |
Scheduling recording from the program info window |
237 |
Changing the recording time |
237 |
Viewing recorded programs |
238 |
Deleting a recorded program |
238 |
Using Smart Hub |
239 |
Smart Hub |
239 |
Using the Smart Hub Home Screen |
239 |
Launching the User guide |
241 |
Using Bixby |
242 |