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NEC NEC-1090035 Software Guide - Page 489

Automated Attendant Transfer, Next Call Routing Mailbox, Conditions, Default Setting

UPC - 714627145661

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IntraMail Features Calling the Automated Attendant Calling the Automated Attendant Description Outside callers can return to the Automated Attendant for additional dialing options. Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. The features below describe several ways to return to the Automated Attendant. ❥ Automated Attendant Transfer (page 441) An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options. ❥ Next Call Routing Mailbox (page 552) The Next Call Routing Mailbox provides callers with additional dialing options after they leave a message in a mailbox (depending on the setting of the Dialing Option). Conditions • None Default Setting • Enabled Programming Turn to Automated Attendant Transfer (page 441) and Next Call Routing Mailbox (page 552). Other Related Features Features None IntraMail Features Turn to Automated Attendant Transfer (page 441) and Next Call Routing Mailbox (page 552). Operation Turn to Automated Attendant Transfer (page 441) and Next Call Routing Mailbox (page 552). DSX Software Manual IntraMail Features ◆ 459

Section	Page
Table of Contents	3
Table of Contents	3
Introduction	31
Using the DSX Software Manual	31
Default Feature Setup	32
Charts	35
Telephone Illustrations	39
Features	43
Introduction	43
Account Codes	44
Optional (Unforced) Account Codes	44
Forced Account Codes	44
Verified Account Codes	44
Using Account Codes and Speed Dial	44
Using Account Codes with Last Number Redial and Save	44
Account Codes and Emergency Calls	45
DSS Console Account Code Key	45
Alphanumeric Display	51
Attendant Call Queuing	52
Operator Call Key	52
Attendant Position	54
Auto Redial	58
Automatic Handsfree	60
Automatic Ring Down	62
Automatic Slot Configuration	63
Background Music	64
Barge In (Intrusion)	66
Battery Backup	68
Brightness Control	69
Call Coverage Keys	70
Call Coverage Guard Timer	70
User Programmable Feature	73
Call Forwarding	74
Call Forwarding Chaining	74
Call Forwarding Cancel	74
Call Forwarding Key	74
Call Forwarding Toggle in a Personal Speed Dial Bin	75
Call Forwarding Confirmation Tone	75
Call Forwarding Timers	76
User Programmable Feature	80
Call Forwarding Off Premises	81
Call Forwarding Off Premises Example	81
Call Timer	85
Call Waiting / Camp-On	88
Callback	91
Caller ID	93
Single and Multiple Message Format Compatibility	93
Caller ID on the SMDR Report	93
Caller ID Integration with Voice Mail	93
Second Call Caller ID (Extension Level Call Waiting Caller ID)	93
Third Party Caller ID Check	94
Caller ID Display Separator	94
Caller ID to Single Line Telephones	94
Caller ID Logging	98
Types of Calls that are Logged	99
Caller ID and Answering Machines	99
Central Office Calls, Answering	104
Answering Priority	104
Overflow	104
Single Ring Option for Single Line Sets	104
User Programmable Feature	107
Central Office Calls, Placing	108
Dial Buffering	108
Store and Forward	108
Access Code Options	111
Setting Up Store and Forward	112
Check Key	116
Class of Service	118
Conference	119
Conference, Meet-Me	121
Conference, Unsupervised	122
Contrast Controls	123
Cordless Telephone	124
Delayed Ringing	125
Dial Number Preview	126
Dial Tone Detection	128
Direct Inward Dialing	129
ANI/DNIS Support	130
Basic DID Call Handling	131
How Call Forwarding and Extension Hunting Interact with DID Calls	132
DID Call Handling with Call Forwarding and Extension Hunting	133
DID Station Intercept and Line Overflow	135
DID Overflow, Camp-On, and Intercept Options	137
Direct Inward Line	139
Night Mode Control	139
Overflow for Direct Inward Lines	139
Direct Line Access	145
Direct Station Selection (DSS)	147
User Programmable Feature	149
Direct Station Selection (DSS) Console	150
Default DSS Console Key Assignments	151
DSS Console Feature Key Assignments	153
User Programmable Feature	158
Directed Call Pickup	159
Directory Dialing	161
Display, Alphanumeric	164
Distinctive Ringing	165
The Distinctive Ringing Hierarchy	165
Understanding Ring Types	166
When Multiple Calls Ring an Extension	166
Do Not Disturb	173
Do Not Disturb BLF for Hotline and Call Coverage Keys	173
Do Not Disturb Override	176
Door Box	177
Door Box Relays	177
Door Box Alerts	177
Equal Access Compatibility	182
Extended Ringing	183
Extension Hunting	184
Circular Hunting	184
Terminal Hunting	185
Uniform Call Distribution (UCD) Hunting	185
Extension Locking	196
Walking Class of Service and Extension Locking	196
Feature Keys	199
Extension Feature Key Assignments	200
User Programmable Feature	206
Flash	207
Flash for Single Line Extensions	207
Flexible Numbering Plan	209
Forced Line Disconnect	212
Group Call Pickup	214
User Programmable Feature	216
Group Listen	217
Group Ring	219
Overflow for Group Ring Calls	219
Handsfree and Handsfree Answerback	225
Handsfree	225
Handsfree Answerback and Forced Intercom Ringing	225
User Programmable Feature	227
Headset Compatibility	228
Headset Key	229
Off-Hook Signaling and Headsets	229
User Programmable Feature	231
Hold	232
System (Regular) Hold	232
Exclusive Hold	232
Automatic Hold	232
Intercom Hold	232
Distinctive Flash Rate on Recall	232
Hold Recall Display	233
Hotline	237
Hotline Automatic Transfer	237
User Programmable Feature	239
Interactive Soft Keys	240
Intercom	241
Handsfree Answerback and Forced Intercom Ringing	241
User Programmable Feature	243
Key Ring	244
Overflow for Key Ring Calls	244
Language Selection	247
Language Selection and SMDR	247
Last Number Redial	249
Enhanced Last Number Redial	249
Line Group Routing	253
Line Groups	255
Line Keys	257
Answering Priority	257
User Programmable Feature	259
Line Queuing / Line Callback	260
Line Queuing	260
Line Callback	260
Line Queuing Priority	260
Loop Keys	263
Switched Loop Keys	263
Fixed Loop Keys	263
Answering Priority	263
Meet-Me Conference	266
Message Waiting	268
Single Line Telephone Message Waiting	268
Microphone Mute	271
Handsfree Reply Soft Key	271
Monitor / Silent Monitor	273
Multiple Directory Numbers	275
Music on Hold	276
Names for Extensions and Lines	279
Name Programming Chart	281
Night Service / Night Ring	282
Night Service Keys	282
Basic Night Service Types	282
Off-Hook Signaling	285
Off-Hook Signaling for Outside Calls	285
Off-Hook Signaling for Intercom Calls	285
Off-Hook Signaling for Hotline Calls	285
User Programmable Feature	287
One-Touch Keys	288
Paging	289
Internal Paging	289
External Paging	289
Page Relay Control	289
Outside Call Ringing Over External Page	290
Intercom Ring Over External Page	290
Door Chime Over External Page	290
Background Music Over External Page	290
Ring Over Page Volume Adjustment	290
User Programmable Feature	294
Paging, Meet-Me Conference	295
Park	296
Distinctive Flash Rate on Recall	296
Personal Park Orbit Recall Display	297
System Park Orbit Recall Display	297
PBX / Centrex Compatibility	300
PBX/Centrex Access Codes	300
PBX/Centrex Access Codes and Toll Restriction	300
PBX/Centrex Access Codes and Account Codes	300
PBX/Centrex Access Codes and SMDR	301
PC Program (System Administrator)	302
Prime Line Preference	304
Idle Prime Line	304
Intercom Prime Line	304
Prime Line vs. Ringing Line Preference	304
User Programmable Feature	306
Privacy	307
Privacy Release Groups	308
Privacy Release Guard Timer	308
Private Line	310
Programmable Idle Menu Soft Keys (Super Display)	312
User Programmable Feature	314
Pulse to Tone Conversion	315
Regional Defaults	316
Removing Lines and Extensions from Service	317
Reverse Voice Over	319
Ring Groups	322
Ringdown Extension	323
Ringing Line Preference	325
Prime Line vs. Ringing Line Preference	326
User Programmable Feature	327
Save Number Dialed	328
Selectable Display Messaging	330
Name Programming Chart	333
Silent Monitor	334
Single Line Telephones	335
Message Waiting	335
Ringing For Incoming Calls	335
Ringer Equivalence Number (REN) Considerations	335
Soft Keys	344
Speed Dial	345
System Speed Dial	345
Personal Speed Dial	345
Unique Speed Dial Entries	345
Storing Line Routing in a Speed Dial Bin	345
Centrex Compatibility	345
Chaining Bins for Dialing Long Numbers	346
Manually Dialing After Speed Dial on T1 Lines	346
Answer Supervision	346
User Programmable Features	351
Name Programming Chart	352
Split (Alternate)	353
Station Key Telephones	355
Ring/Message Lamp	356
Station Message Detail Recording	358
Call Duration Independent of System Clock	358
System Administrator (PC Program)	363
System Identification	364
System Programming Backup and Restore	365
System Programming Password Protection	366
T1 Lines	368
ANI/DNIS Support	368
FSK Caller ID	368
E1 Lines	368
Tandem Calls / Unsupervised Conference	371
Tie Lines	374
Time and Date	379
User Programmable Feature	380
Toll Restriction	381
The Toll Restriction Tables	381
Toll Restriction Overview	382
Default Toll Restriction Configuration	383
Long Distance Dialing Restrictions	385
Some Common Toll Restriction Examples	386
Transfer	388
Distinctive Flash Rate on Recall	388
Transfer Recall Display	388
Handsfree Transfer	388
Hotline Automatic Transfer	388
Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall	389
Unsupervised Conference	397
User Programmable Features	398
Voice Mail	402
Call Forwarding to Voice Mail	402
Leaving a Message	402
Transferring to Voice Mail	402
Conversation Record	402
Conversation Record Key for a Co-worker’s Mailbox	402
Personal Answering Machine Emulation	403
Voice Mail Overflow	403
Message Center Mailbox	403
Interactive Soft Key Shows New Messages	403
Call Forwarding Timers and Voice Mail	404
User Programmable Features	413
Voice Over	415
Volume, Brightness, and Contrast Controls	418
Volume Control Presets	418
Display Brightness and Contrast Control	418
Display Brightness and Contrast Control Presets	418
Walking Class of Service	422
Walking Class of Service and Extension Locking	422
IntraMail Features	425
Introduction	425
Start-Up Programming	426
Specifications	428
Application Examples	429
IntraMail Feature Glossary	432
Announcement Mailbox	442
The Next Call Routing Mailbox Options	442
Announcement Message	447
Answer Schedule Override	448
Answer Tables	450
The Default Mailbox and Routing Hierarchy	451
Customizing an Answer Table	451
Answering Machine Emulation	455
Auto Attendant Do Not Disturb	457
Auto Erase or Save	459
Handling Partially Reviewed Messages	459
Auto Time Stamp	461
Automated Attendant	463
Upgrading from the Built-In Automated Attendant	464
Automated Attendant, Built-In	466
Upgrading from the Built-In Automated Attendant	467
Automated Attendant Transfer	471
Automatic Routing for Rotary Dial Callers	472
Bilingual Voice Prompts	473
How the System Handles Language Priority	473
Call Forward to a Mailbox	477
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox	477
Logging Onto a Subscriber Mailbox while Listening to the Greeting	477
Call Routing Mailbox	480
Call Screening	483
Call Screening and Group Mailboxes	483
Automatic Call Screening	483
Caller ID and Voice Mail	486
Caller ID with Return Call	488
Calling the Automated Attendant	489
Centrex Transfer	490
Conversation Record	492
Conversation Record Key for a Co-worker’s Mailbox	492
User Programmable Feature	494
Dial Action Table	495
Directory Dialing	499
Dialing Options Available while Entering a Name	503
Dialing Options Available when more than one Employee has the Entered Name	504
Directory Dialing Mailbox	505
Erasing All Messages	506
Exiting a Mailbox	507
Extension Hunting to Voice Mail	508
Extension Hunting to Voice Mail Routing Charts	509
External Transfer	513
Fax Detection	515
Flexible Answering Schedules	516
Flexible Call Routing	517
Flexible Mailbox Numbering Plan	518
Flexible Numbering Plan Example	518
Forced Unscreened Transfer	519
Getting Recorded Help	520
Go to a Mailbox	521
Greeting	523
Multiple Greetings	523
Remote Greetings	523
Group Mailbox	527
Ring Group Mailbox	527
UCD Group Mailbox	527
Understanding Group Mailbox Types	527
Programming a Ring Group Mailbox	529
Programming a UCD Group Mailbox	531
Guest Mailbox	533
Hang Up	536
Instruction Menu	537
Leaving a Message	539
Additional Options While Leaving a Message	539
Listening to Messages	542
Handling Partially Reviewed Messages	543
Telephone Display while Listening to a Message	543
Log Onto Voice Mail	545
Local (On-site) Logon	545
Remote Log On	545
Mailbox Name	548
Mailbox Options Menu	550
Mailbox Security Code Delete	552
Main Menu	553
Make Call	555
Master Mailbox	557
Message Count Display	558
Message Delete	560
Message Forward	561
Message Length	563
Message Listen Mode	564
Message Notification	565
How Message Notification Works to Normal Telephone Numbers	565
How Message Notification Works to Digital Pager Numbers	565
Message On Hold	571
Message Playback Direction	573
Message Record	574
Message Reply	575
Message Retention	577
Message Retention Guard Time	577
Message Storage Limit	578
Message Waiting Lamp	579
Multiple Company Greetings	580
Next Call Routing Mailbox	582
Subscriber Mailbox Options	582
Logging Onto a Subscriber Mailbox while Listening to the Greeting	583
Programming Voice Mail	588
Quick Message	590
Record and Send a Message	592
Recording Options	592
Remote Programming	594
Routing Mailbox	596
Screened Transfer	597
Screened vs. Unscreened Transfer	597
Screened Transfer and Inactive Mailboxes	597
Security Code	600
Single Digit Dialing	602
Subscriber Mailbox	604
System Administrator	606
System Administrator Mailbox	608
System Reinitialization	609
Time and Date with Voice Mail	610
Time and Date Stamp	611
Time and Date Stamp with Caller ID	611
Transfer to a Mailbox	613
Transfer Message Handling	613
Transfer to a UCD Group	615
Undefined Routing	616
Unscreened Transfer	617
Screened vs. Unscreened Transfer	617
Unscreened Transfer and Inactive Mailboxes	617
Voice Mail Overflow	620
Voice Prompting Messages	623
Volume Control with Voice Mail	624
System Options: 1001-1702	625
10xx-Configuration	625
100x-System	625
1001-Version	625
1001-01: System Type	625
1001-02: Software Version	625
1001-03: DSP Version	626
101x-ID	627
1011-Name	627
1011-01: System Name	627
1011-02: Telephone Number	627
Name Programming Chart	628
102x-Time	629
1021-Set Time and Date	629
1021-01: System Time	629
1021-02: System Date	629
1022-Daylight Savings Time	630
1022-01: Automatic Daylight Savings Time Setting	630
1023-Internet (Network Time Server [NTS])	631
1023-01: Network Time Server Name	631
103x-Programming	632
1031-Password Entry	632
1031-01: New Password	632
11xx-CPU	633
110x-I/O	633
1101-RS232 Settings	633
1101-01: Baud Rate	633
1102-Modem Settings	634
1103-USB Settings	635
1104-Ethernet Setup	636
1104-01: System IP Address	636
1104-02: System Subnet Mask	636
1104-03: Default Gateway	637
111x-Tones	638
1111-DTMF Setup	638
1111-01: Manual DTMF Tone On	638
1111-02: Manual DTMF Tone Off	638
1111-03: Speed Dial DTMF Tone On	638
1111-04: Speed Dial DTMF Tone Off	640
12xx-Slots	641
120x-Stations	641
1201-Type (Station Card Type)	641
1201-01: Card Type	641
1202-Ports (Primary Station Ports)	642
1202-01: Primary Station Port Assignment	642
1203-Secondary Station Ports	643
1203-01: Secondary Station Port Assignment	643
121x-Lines	644
1211-Lines (Line Card Type)	644
1211-01: Card Type	644
1212-Ports	645
1212-01: Line Port Assignment	645
1213-T1/E1 Card Setup	646
1213-01: Number of PCM Channels	646
1213-02: Clock Control	646
1213-03: Transmit Pulse Amplitude	647
1213-04: Framer Type	647
1213-05: Zero Suppression	648
1213-06: Loopback Mode	648
13xx-Numbering	650
130x-Dial Plan	650
1301-Digits	650
1301-[01-10]: Function Type	650
1301-[01-10]: Expected Number of Digits	650
131x-Extensions	653
1311-Stations	653
1311-01: Station Extension Number	653
1312-Voice Mail Ports	654
1312-01: Voice Mail Extension Number	654
1313-Lines	655
1313-01: Line Extension Number	655