HP Q7829A HP LaserJet M5025/M5035 MFP - User Guide - Page 184
HP Customer Care. See
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Symptom Stacking problems E-mail problems Fax problems Check Possible causes Possible solutions Are pages skewed? The jam-access door might not be closed completely. 1. Make sure all the doors on the left side of the device are closed completely. 2. If the problem persists, contact HP Customer Care. See HP Customer Care. Are the pages stacked neatly? The paper might not meet specifications 1. for the device. The paper might be stored in an environment that does not meet 2. specifications. Use paper that meets specifications. See Select print media Store media in an area that meets specifications. See Operating environment. 3. Try using paper from an unopened ream. 4. If the problem persists, contact HP Customer Care. See HP Customer Care. Are you able to send email attachments? The SMTP gateway might need to be reconfigured. See Solve e-mail problems. Does an "E-mail gateway not responding" message appear on the control panel? Are you able to change the "From" e-mail address? The device might be configured so that the "From" e-mail address cannot be changed. Use the embedded Web server to change these settings. See Use the embedded Web server. The device might require you to sign in before you can change the "From" e-mail address. Are you able to change the file type or the color setting for e-mail attachments? Change the settings at the control panel 1. or by using the embedded Web server. At the control panel, touch E-mail, and then touch More Options. See Change e-mail settings for the current job. 2. To change the settings by using the embedded Web server, see Use the embedded Web server. Do you receive a "job The e-mail address to which you are 1. Send a test e-mail from your failed" e-mail message sending the document might be computer. when you try to send an e- incorrect. mail attachment? 2. Use the embedded Web server to The file size might be larger than the change the maximum allowable maximum allowable size for the SMTP size for e-mail attachments. See gateway. Use the embedded Web server. Is the Fax feature on the You need to provide required settings control panel inactive? before using the Fax feature. 1. At the control panel, touch Administration, touch Initial Setup, and touch Fax Setup. 2. Configure the settings for Location, Date/Time, and Fax Header. 172 Chapter 11 Problem solving ENWW