Home » HP Manuals » Desktops » HP ProDesk 405 G6 » Manual Viewer

HP ProDesk 405 G6 Maintenance and Service Guide - Page 104

HP PC Hardware Diagnostics Windows

Add to My Manuals
Save this manual to your list of manuals

Page 104 highlights

Index A access panel illustrated 4 locked 38 removal and replacement 17 Advanced menu, Computer Setup 64 ambient sensor removal and replacement 29 audible codes 74 audio problems 45 B backup, creating 78 backups 78 battery disposal 9, 14, 15 battery replacement 27 beep codes 74 blinking lights 74 boot order, changing 79 booting options Full Boot 70 Quick Boot 70 C cable management 9, 15, 16 cable pinouts, SATA data 9, 15 changing a Power-On password 76 changing a Setup password 76 cleaning computer 9, 12 mouse 9, 12, 13 safety precautions 9, 12 CMOS clearing and resetting 76 computer cleaning 9, 12 Computer Setup access problem 38 Advanced menu 64 Main menu 58 Security menu 60 Computer Setup Utility 57 country power cord set requirements 93 Customer Support 37 D deleting a Power-On password 76 deleting a Setup password 76 E electrostatic discharge (ESD) 9 preventing damage 9, 10 error codes 70, 74 error messages 70 F F10 Setup 57 access problem 38 fan illustrated 4 removal and replacement 22 flash drive problems 54 flex I/O connector board #1 removal and replacement 30 flex I/O connector board #2 removal and replacement 31 front bezel illustrated 4 removal and replacement 18 front panel components 1 G general problems 38 grounding methods 9, 10 H hard drive proper handling 9, 14 removal 23 SATA characteristics 9, 15 hard drive cage removal 23 hard drive problems 43 hard drives 6 hardware installation problems 48 heat sink removal and replacement 31 heat sink with fan illustrated 4 helpful hints 38 HP PC Hardware Diagnostics UEFI downloading 84 starting 83 using 83 HP PC Hardware Diagnostics Windows accessing 81, 82 downloading 82 installing 83 using 81 HP Recovery media recovery 79 HP Sure Recover 80 HP Sure Start 87, 92 I illustrated parts catalog 4 installing battery 27 memory 19 internet access problems 55 K keyboard cleaning 9, 12, 13 keyboard problems 47 L lights blinking PS/2 keyboard 74 M Main menu, Computer Setup 58 mass storage devices 6 memory nonvolatile 87 problems 52 removal and replacement 19 socket population 19 specifications 19 volatile 87 96 Index

Section	Page
Computer features	9
Standard configuration features	9
Front panel components	9
Rear panel components	10
Serial number location	11
Illustrated parts catalog	12
Computer major components	12
Mass storage devices	14
Miscellaneous parts	15
Routine care, SATA drive guidelines, and disassembly preparation	17
Electrostatic discharge information	17
Generating static electricity	17
Preventing electrostatic damage to equipment	18
Personal grounding methods and equipment	18
Grounding the work area	19
Recommended materials and equipment	19
Operating guidelines	19
Routine care	20
General cleaning safety precautions	20
Cleaning the computer case	20
Cleaning the keyboard	21
Cleaning the monitor	21
Cleaning the mouse	21
Service considerations	22
Tools and software requirements	22
Screws	22
Cables and connectors	22
Hard drives	22
Lithium coin cell battery	23
SATA hard drives	23
Cable management	24
Removal and replacement procedures	25
Preparation for disassembly	25
Access panel	25
Front bezel	26
Memory modules (SODIMMs)	27
Fan	30
Hard drive and drive cage	31
Solid-state drive	32
WLAN module	33
Battery	35
Speaker	36
Ambient (thermal) sensor	37
Flex I/O connector board #1	38
Flex I/O connector board #2	39
Heat sink	39
Processor	41
System board	42
System board callouts	43
Wireless antennas and cables	44
Troubleshooting without diagnostics	45
Before you call for technical support	45
Helpful hints	46
Solving general problems	46
Cannot access the Computer Setup (F10) Utility when booting the computer	46
Computer appears locked up and will not turn off when the power button is pressed	47
Computer will not respond to keyboard or mouse	47
Computer date and time display is incorrect	47
There is no sound or sound volume is too low	47
Cannot remove computer cover or access panel	48
Poor performance	48
Computer powered off automatically and the power light blinks red four times and then white two time ...	49
System does not turn on and the lights on the front of the computer are not blinking	49
Solving power problems	50
Power supply shuts down intermittently	50
Computer turned off automatically, power light blinks red two times followed by a two-second pause, ...	50
Power light blinks red four times followed by a two-second pause and the computer beeps four times ( ...	50
Solving hard drive problems	51
Hard drive error occurs	51
Disk transaction problem	51
Drive not found (identified)	51
Nonsystem disk/NTLDR missing message	52
Computer will not boot from hard drive	52
Computer seems to be locked up	53
Solving audio problems	53
Sound cuts in and out	53
Sound does not come out of the speaker or headphones	53
Computer appears to be locked up while recording audio	54
Line-in jack is not functioning properly	54
Solving printer problems	54
Printer will not print	54
Printer will not turn on	55
Printer prints garbled information	55
Printer will not print	55
Solving keyboard and mouse problems	55
Keyboard commands and typing are not recognized by the computer	55
Mouse does not respond to movement or is too slow	56
Solving hardware installation problems	56
A new device is not recognized as part of the system	57
Computer will not start	57
Power light blinks red three times and then white two times	57
Solving network problems	58
Network driver does not detect network controller	58
Network status link light never blinks	58
Diagnostics reports a failure	59
Diagnostics passes, but the computer does not communicate with the network	59
Network controller stopped working when an expansion board was added to the computer	59
Network controller stops working without apparent cause	59
Cannot connect to network server when attempting remote system installation	60
System setup utility reports unprogrammed EEPROM	60
Solving memory problems	60
System will not boot or does not function properly after installing additional memory modules	60
Out of memory error	61
Memory count during POST is wrong	61
Insufficient memory error during operation.	61
Power light blinks red five times followed by a two-second pause and the computer beeps five times ( ...	61
Solving USB flash drive problems	62
USB flash drive is not seen as a drive letter in Windows	62
USB flash drive not found (identified)	62
System will not boot from USB flash drive	62
The computer boots to DOS after making a bootable flash drive	62
Solving internet access problems	63
Unable to connect to the internet	63
Cannot automatically launch internet programs	63
Solving software problems	63
Computer will not start up and the HP logo does not appear	64
“Illegal Operation has Occurred” error message is displayed	64
Computer Setup (F10) Utility	65
Using Computer Setup (F10) Utilities	65
Computer Setup—Main	66
Computer Setup—Security	68
Computer Setup—Advanced	72
POST error messages	78
POST numeric codes and text messages	78
Interpreting system validation diagnostic front panel LEDs and audible codes	82
Password security and resetting CMOS	84
Changing a setup or power-on password	84
Deleting a setup or power-on password	84
Backing up, restoring, and recovering	86
Backing up information and creating recovery media	86
Using Windows tools for backing up	86
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	86
Restoring and recovering your system	86
Creating a system restore	87
Restoring and recovery methods	87
Recovering using HP Recovery media	87
Changing the computer boot order	87
Using HP Sure Recover (select products only)	88
Using HP PC Hardware Diagnostics	89
Using HP PC Hardware Diagnostics Windows (select products only)	89
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	89
Accessing HP PC Hardware Diagnostics Windows	89
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	89
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	89
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	90
Downloading HP PC Hardware Diagnostics Windows	90
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	90
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	90
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	90
Installing HP PC Hardware Diagnostics Windows	91
Using HP PC Hardware Diagnostics UEFI	91
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	91
Starting HP PC Hardware Diagnostics UEFI	91
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	92
Downloading the latest HP PC Hardware Diagnostics UEFI version	92
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	92
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	93
Downloading Remote HP PC Hardware Diagnostics UEFI	93
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	93
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	93
Customizing Remote HP PC Hardware Diagnostics UEFI settings	93
Statement of memory volatility	95
Current BIOS steps	95
Nonvolatile memory usage	97
Questions and answers	99
Using HP Sure Start (select products only)	100
Power cord set requirements	101
General requirements	101
Japanese power cord requirements	101
Country-specific requirements	101
Specifications	103

Match case Limit results 1 per page

Index

access panel

illustrated

locked

removal and replacement

Advanced menu, Computer Setup

ambient sensor

removal and replacement

audible codes

audio problems

backup, creating

backups

battery

disposal

9, 14, 15

battery replacement

beep codes

blinking lights

boot order, changing

booting options

Full Boot

Quick Boot

cable management

9, 15, 16

cable pinouts, SATA data

9, 15

changing a Power-On password

changing a Setup password

cleaning

computer

9, 12

mouse

9, 12, 13

safety precautions

9, 12

CMOS

clearing and resetting

computer cleaning

9, 12

Computer Setup

access problem

Advanced menu

Main menu

Security menu

Computer Setup Utility

country power cord set

requirements

Customer Support

deleting a Power-On password

deleting a Setup password

electrostatic discharge (ESD)

preventing damage

9, 10

error

codes

70, 74

error messages

F10 Setup

access problem

fan

illustrated

removal and replacement

ﬂash

drive problems

ﬂex

I/O connector board #1

removal and replacement

ﬂex

I/O connector board #2

removal and replacement

front bezel

illustrated

removal and replacement

front panel components

general problems

grounding methods

9, 10

hard drive

proper handling

9, 14

removal

SATA characteristics

9, 15

hard drive cage

removal

hard drive problems

hard drives

hardware installation problems

heat sink

removal and replacement

heat sink with fan

illustrated

helpful hints

HP PC Hardware Diagnostics UEFI

downloading

starting

using

HP PC Hardware Diagnostics Windows

accessing

81, 82

downloading

installing

using

HP Recovery media

recovery

HP Sure Recover

HP Sure Start

87, 92

illustrated parts catalog

installing

battery

memory

internet access problems

keyboard

cleaning

9, 12, 13

keyboard problems

lights

blinking PS/2 keyboard

Main menu, Computer Setup

mass storage devices

memory

nonvolatile

problems

removal and replacement

socket population

speciﬁcations

volatile

Index