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HP Officejet N800 User Guide - Page 53

The printer shuts down unexpectedly, Alignment fails, The printer is not responding (nothing prints)

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This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • The printer is not responding (nothing prints) • The printer prints slowly • The printer is making some unexpected noises • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The printer is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. For more information, refer to the Help system for the operating system. Check the printer setup For more information, see General troubleshooting tips and resources. Check the HP software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see Uninstall and reinstall the HP software. Solve printer problems 49

Section	Page
Contents	5
Get started	10
Accessibility	10
Eco	11
Manage power	11
Conserve printing supplies	12
Understand the printer parts	12
Front view	12
Printing supplies area	13
Back view	13
Use the printer control panel	14
Overview of buttons and lights	14
Change printer settings	15
Print reports	15
Finding the printer model number	15
Select print media	15
Recommended papers for printing	16
Recommended papers for photo printing	17
Tips for selecting and using media	18
Load media	18
Load standard-size media	19
Load envelopes	20
Load cards and photo paper	21
Load custom-size media	22
Install the accessories	23
Install the automatic two-sided printing accessory (duplexer)	23
Install Tray 2	23
Configure trays	25
Turn on accessories in the printer driver	26
To turn on accessories (Windows)	26
To turn on accessories (Mac OS X)	27
Maintain the printer	27
Clean the exterior	27
Update the printer	27
Turn the printer off	28
Print	29
Print documents	29
Print documents (Windows)	30
Print documents (Mac OS X)	30
Print brochures	30
Print brochures (Windows)	31
Print brochures (Mac OS X)	31
Print on envelopes	32
Print on envelopes (Windows)	32
Print on envelopes (Mac OS X)	32
Print photos	33
Print photos on photo paper (Windows)	33
Print photos on photo paper (Mac OS X)	34
Print on special and custom-size paper	34
Print on special or custom-size paper (Mac OS X)	35
Print borderless documents or photos	35
Print borderless documents or photos (Windows)	36
Print borderless documents or photos (Mac OS X)	36
Print on both sides (duplexing)	37
View print resolutions	38
HP ePrint	39
Set up HP ePrint	39
Set up HP ePrint using the HP printer software	39
Set up HP ePrint using the printer’s control panel	40
Set up HP ePrint using the embedded web server	40
Use HP ePrint	41
Print using HP ePrint	41
Find the printer’s email address	41
Turn off HP ePrint	41
Remove Web Services	42
Work with ink cartridges	43
Information on ink cartridges and the printhead	43
Check the estimated ink levels	44
Printing with black or color ink only	44
Replace the ink cartridges	45
Store printing supplies	46
Anonymous Usage Information Storage	46
Solve a problem	48
HP support	48
Obtain electronic support	49
HP support by phone	49
Before you call	50
Phone support period	50
Telephone support numbers	50
After the phone support period	52
General troubleshooting tips and resources	52
Solve printer problems	52
The printer shuts down unexpectedly	53
Alignment fails	53
The printer is not responding (nothing prints)	53
The printer prints slowly	54
The printer is making some unexpected noises	55
Blank or partial page printed	55
Something on the page is missing or incorrect	56
Placement of the text or graphics is wrong	56
Print quality troubleshooting	57
Solve paper-feed problems	61
Solve problems using HP ePrint and HP websites	63
Solve problems using HP ePrint	63
Solve problems using HP websites	64
Solve Ethernet network problems	64
General network troubleshooting	64
Solve wireless problems	64
Basic wireless troubleshooting	65
Advanced wireless troubleshooting	66
Step 1: Make sure your computer is connected to your network	66
Step 2: Make sure that the printer is connected to your network	67
Step 3: Check to see if the firewall software is blocking communication	68
Step 4: Make sure the printer is online and ready	69
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	69
Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN ...	70
After resolving the problems	70
Configure your firewall software to work with the printer	71
Solve printer management problems	72
Embedded web server cannot be opened	72
Troubleshoot installation issues	73
Hardware installation suggestions	73
HP software installation suggestions	74
Solve network problems	74
Understand the printer status report	75
Understand the network configuration page	77
Printhead maintenance	79
Clean the printhead	79
Align the printhead	80
Remove and reinstall the printhead	80
Clear jams	82
Clear paper jams	82
Avoid paper jams	84
Control panel lights reference	85
Technical information	93
Warranty information	93
Hewlett-Packard limited warranty statement	94
Ink cartridge warranty information	95
Printer specifications	96
Physical specifications	96
Product features and capacities	96
Processor and memory specifications	97
System requirements	97
Network protocol specifications	97
Embedded web server specifications	98
Media specifications	98
Understand specifications for supported media	98
Set minimum margins	101
Guidelines for printing on both sides of a page	102
Print specifications	102
HP ePrint and HP website specifications	102
HP ePrint specifications	103
HP website specifications	103
Environmental specifications	103
Electrical specifications	103
Acoustic emission specifications	104
Regulatory information	105
FCC statement	105
Notice to users in Korea	106
VCCI (Class B) compliance statement for users in Japan	106
Notice to users in Japan about the power cord	106
GS Declaration (Germany)	106
Gloss of housing of peripheral devices for Germany	106
European Union Regulatory Notice	107
Regulatory information for wireless products	108
Exposure to radio frequency radiation	108
Notice to users in Brazil	108
Notice to users in Canada	108
Notice to users in Taiwan	108
Regulatory model number	109
Environmental product stewardship program	110
Paper use	110
Plastics	110
Material safety data sheets	110
Recycling program	110
HP inkjet supplies recycling program	110
Disposal of waste equipment by users in private households in the European Union	111
Power consumption	112
Chemical Substances	112
Battery information	112
Battery disposal in Taiwan	112
Attention California users	112
Battery disposal in Netherlands	112
EU battery directive	113
RoHS notices (China only)	114
RoHS notices (Ukraine only)	114
Third-party licenses	115
HP supplies and accessories	123
Order printing supplies online	123
Supplies	123
Ink cartridges and printheads	123
HP media	124
Network setup	125
Change basic network settings	125
View and print network settings	125
Turn the wireless radio on and off	125
Change advanced network settings	125
Set link speed	126
View IP settings	126
Change IP settings	126
Configure the printer’s firewall settings	126
Creating and using firewall rules	127
Reset network settings	128
Set up the printer for wireless communication	128
Before you begin	129
Set up the printer on your wireless network	129
Set up the printer using the HP printer software (Recommended)	129
Set up the printer using WiFi Protected Setup (WPS)	129
To connect the printer using the Push Button Method	130
To connect the printer using the PIN Method	130
Set up the printer using the embedded web server (EWS)	130
Change the connection type	130
To change from an Ethernet connection to a wireless connection	130
To change from a USB connection to a wireless connection	131
To change from a wireless connection to a USB or Ethernet connection	131
Test the wireless connection	131
Guidelines for ensuring wireless network security	131
Overview of security settings	132
Add hardware addresses to a wireless router (MAC filtering)	132
Other wireless security guidelines	132
Guidelines for reducing interference on a wireless network	133
Uninstall and reinstall the HP software	133
Windows	133
Mac OS X	134
Printer management tools	135
Toolbox (Windows)	135
HP Utility (Mac OS X)	135
Embedded web server	135
About cookies	136
To open the embedded web server	136