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HP Officejet K700 User Guide - Page 100

Scan takes too long, Part of the document did not scan or text is missing, Advanced Picture Settings

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Chapter 7 Scan takes too long • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information. • Check the status of the device If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower. Part of the document did not scan or text is missing • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass. ◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. • Check the settings ◦ Make sure that the input media size is large enough for the original that you are scanning. ◦ If you are using the HP software, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties. ◦ If you have selected a picture scanning option, the HP software automatically crops the image. However, if you want to scan the entire page, complete the following steps: Windows: From the HP Solution Center software, click Scan Picture, click Advanced Picture Settings, and then select Scan the entire glass. Mac OS X: From the HP Scan software, click Scan, select the Picturesscan profile, click Profile Settings, and then clear the Cropcheck box. 96 Solve a problem

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco-Tips	14
Understand the device parts	14
Front view	14
Printing supplies area	15
Back view	15
Use the product control panel	16
Overview of buttons and lights	16
Change product settings	17
Select the mode	17
Change product settings	18
Types of messages	18
Status messages	18
Warning messages	18
Error messages	18
Critical error messages	19
Finding the device model number	19
Select print media	19
Recommended papers for printing and copying	19
Recommended papers for photo printing	21
Tips for selecting and using media	21
Load an original on the scanner glass	22
Load an original in the automatic document feeder (ADF)	23
Load media	23
Maintain the device	25
Clean the scanner glass	25
Clean the exterior	26
Clean the automatic document feeder (ADF) (Some models only)	26
Turn off the device	28
Print	29
Print documents	29
Print documents (Windows)	29
Print documents (Mac OS X)	30
Print brochures	30
Print brochures (Windows)	30
Print brochures (Mac OS X)	30
Print on envelopes	31
Print on envelopes (Windows)	31
Print on envelopes (Mac OS X)	31
Print a Web page	32
Print a Web page (Windows)	32
Print a Web page (Mac OS X)	32
Print photos	33
Print photos on photo paper (Windows)	33
Print photos on photo paper (Mac OS X)	33
Print on special and custom-sized paper	34
Print on special or custom-sized paper (Windows)	34
Print on special or custom-sized paper (Mac OS X)	35
Print borderless documents	35
Print borderless documents (Windows)	36
Print borderless documents (Mac OS X)	36
Scan	38
Scan an original	38
Scan an original from the product control panel	38
Edit a scanned document using optical character recognition (OCR) software	39
Copy	40
Copy documents	40
Change copy settings	40
Fax	42
Send a fax	42
Send a basic fax	42
Send a fax manually from a phone	43
Send a fax using monitor dialing	44
Send a fax from memory	45
Schedule a fax to send later	45
Send a fax to multiple recipients	46
Send a fax in Error Correction Mode	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax	48
Reprint received faxes from memory	49
Poll to receive a fax	49
Forward faxes to another number	50
Set the paper size for received faxes	50
Set automatic reduction for incoming faxes	51
Block junk fax numbers	51
Add numbers to the junk fax list	52
Remove numbers from the junk fax list	52
Print a Junk Fax Report	52
Receive faxes to your computer (Fax to PC and Fax to Mac)	53
Fax to PC and Fax to Mac requirements	53
Activate Fax to PC and Fax to Mac	53
Modify Fax to PC or Fax to Mac settings	54
Turn off Fax to PC or Fax to Mac	54
Change fax settings	54
Configure the fax header	55
Set the answer mode (Auto answer)	55
Set the number of rings before answering	55
Change the answer ring pattern for distinctive ring	56
Set the fax error correction mode	56
Set the dial type	57
Set the redial options	57
Set the fax speed	57
Set the fax sound volume	58
Fax over Internet Protocol (FoIP)	58
Use reports	59
Print fax confirmation reports	59
Print fax error reports	60
Print and view the fax log	60
Clear the fax log	61
Print the details of the last fax transaction	61
Print a Caller ID History Report	62
Work with ink cartridges	63
Information about ink cartridges	63
Check the estimated ink levels	64
Handle the ink cartridges	65
Replace the ink cartridges	65
Store printing supplies	69
Advanced ink cartridge maintainance	69
Align the ink cartridges	69
Clean the ink cartridges	71
Solve a problem	73
HP support	73
Obtain electronic support	74
HP support by phone	74
Before you call	74
Phone support period	75
Telephone support numbers	75
After the phone support period	77
General troubleshooting tips and resources	77
Solve printing problems	78
The device shuts down unexpectedly	78
Error message appears on control-panel display	78
Alignment fails	78
The device is not responding (nothing prints)	78
Device takes a long time to print	79
Blank or partial page printed	79
Something on the page is missing or incorrect	80
Placement of the text or graphics is wrong	80
The device prints half a page, then ejects the paper	81
Poor print quality and unexpected printouts	81
Solution 1: Use genuine HP cartridges	81
Solution 2: Check the paper	81
Solution 3: Wait a short period of time (if possible)	82
Solution 4: Check the print settings	82
Step 1: Check the print quality settings	83
Step 2: Check the Print in Grayscale setting	83
Solution 5: Check estimated ink levels and replace low or empty ink cartridges	84
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects	84
Print Quality Diagnostic Report	85
Self-Test Report	89
Solution 7: Clean the ink cartridges	91
Solution 8: Align the ink cartridges	92
Solution 9: Replace the problem ink cartridge	92
Solution 10: Service the product	92
Clean the area around the ink nozzles	93
Solve paper-feed problems	95
Solve copy problems	96
No copy came out	97
Copies are blank	97
Documents are missing or faded	97
Size is reduced	98
Copy quality is poor	98
Copy defects are apparent	98
The device prints half a page, then ejects the paper	99
Paper mismatch	99
Solve scan problems	99
Scanner did nothing	99
Scan takes too long	100
Part of the document did not scan or text is missing	100
Text cannot be edited	101
Error messages appear	101
Scanned image quality is poor	101
Scan defects are apparent	102
Solve fax problems	103
The fax test failed	103
Solve wired (Ethernet) network problems (some models only)	115
General network troubleshooting	115
Network port created does not match device IP address (Windows)	116
Solve wireless problems (some models only)	116
Basic wireless troubleshooting	116
Advanced wireless troubleshooting	117
Step 1: Make sure your computer is connected to your network	117
Step 2: Make sure that the HP device is connected to your network	118
Step 3: Check to see if the firewall software is blocking communication	119
Step 4: Make sure the HP device is online and ready	120
Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Window ...	120
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	121
Add hardware addresses to a wireless access point (WAP)	121
Configure your firewall to work with HP devices	122
Solve device management problems	123
Embedded Web server cannot be opened	124
The EWS is only available in English	124
Troubleshoot installation issues	125
Hardware installation suggestions	125
Software installation suggestions	126
Understand the Printer Status Report and Self-Test Report	126
Understand the network configuration page (some models only)	128
Clear jams	129
Clear paper jams	130
Avoid paper jams	131
Technical information	132
Warranty information	132
Hewlett-Packard limited warranty statement	133
Ink cartridge warranty information	134
Device specifications	135
Physical specifications	135
Product features and capacities	135
Processor and memory specifications	135
System requirements	136
Network protocol specifications (Some models only)	136
Embedded Web server specifications (some models only)	137
Media specifications	137
Understand supported sizes	137
Understand supported media types and weights	139
Set minimum margins	140
Guidelines for two-sided (duplex) printing	141
Print resolution	141
Print specifications	141
Copy specifications	141
Fax specifications	142
Scan specifications	143
Operating environment	143
Electrical requirements	143
Acoustic emission specification	143
Regulatory information	144
FCC statement	145
Notice to users in Korea	145
VCCI (Class B) compliance statement for users in Japan	145
Notice to users in Japan about the power cord	146
Noise emission statement for Germany	146
LED indicator statement	146
Notice to users of the U.S. telephone network: FCC requirements	147
Notice to users of the Canadian telephone network	148
Notice to users in the European Economic Area	149
Notice to users of the German telephone network	149
Australia wired fax statement	149
Regulatory information for wireless products	149
Exposure to radio frequency radiation	150
Notice to users in Brazil	150
Notice to users in Canada	150
Notice to users in Taiwan	150
European Union regulatory notice	151
Regulatory model number	151
Declaration of conformity	152
Environmental product stewardship program	155
Paper use	155
Plastics	155
Material safety data sheets	155
Recycling program	155
HP inkjet supplies recycling program	155
Disposal of waste equipment by users in private households in the European Union	156
Power consumption	157
Chemical Substances	157
RoHS notices (China only)	157
Third-party licenses	158
HP Officejet 4500 Desktop	159
HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500	162
HP Officejet 4500 Wireless	169
HP supplies and accessories	176
Order printing supplies online	176
Supplies	176
Supported ink cartridges	176
HP media	177
Additional fax setup	178
Set up faxing (parallel phone systems)	178
Choose the correct fax setup for your home or office	179
Case A: Separate fax line (no voice calls received)	181
Case B: Set up the device with DSL	182
Case C: Set up the device with a PBX phone system or an ISDN line	183
Case D: Fax with a distinctive ring service on the same line	183
Case E: Shared voice/fax line	184
Case F: Shared voice/fax line with voice mail	185
Case G: Fax line shared with computer modem (no voice calls received)	186
Set up the device with a computer dial-up modem	187
Set up the device with a computer DSL/ADSL modem	188
Case H: Shared voice/fax line with computer modem	189
Shared voice/fax with computer dial-up modem	189
Shared voice/fax with computer DSL/ADSL modem	191
Case I: Shared voice/fax line with answering machine	192
Case J: Shared voice/fax line with computer modem and answering machine	193
Shared voice/fax line with computer dial-up modem and answering machine	194
Shared voice/fax line with computer DSL/ADSL modem and answering machine	196
Case K: Shared voice/fax line with computer dial-up modem and voice mail	197
Serial-type fax setup	199
Test fax setup	200
Network setup (some models only)	201
Change basic network settings	201
View and print network settings	201
Turn the wireless radio on and off (some models only)	201
Change advanced network settings	201
Set link speed	202
To View IP settings	202
To Change IP settings	202
Set up the device for wireless communication (some models only)	203
Understand 802.11 wireless network settings	203
To set up wireless communication using the device control panel with wireless setup wizard	204
To set up wireless communication using the installer (Windows)	205
To set up wireless communication using the installer (Mac OS X)	205
Connect the device using an ad hoc wireless network connection	205
To turn off wireless communication	206
To print a wireless test page	206
Reset wireless settings	206
Change the connection method	206
Guidelines for ensuring wireless network security	207
To add hardware addresses to a WAP	207
Other guidelines	207
Guidelines for reducing interference on a wireless network	207
Uninstall and reinstall the software	207
Device management tools	210
Toolbox (Windows)	210
Use the HP Solution Center (Windows)	210
HP Utility (Mac OS X)	210
Embedded Web server (some models only)	211
Errors (Windows)	213
Fax Memory Full	213
Device Disconnected	213
Ink Alert	213
Cartridge Problem	214
Solution 1: Install the ink cartridges correctly	214
Solution 2: Turn the product off and on	216
Solution 3: Clean the electrical contacts	216
Solution 4: Replace the ink cartridge	216
Paper Mismatch	216
The cartridge cradle cannot move	216
Paper Jam	216
Paper Jam	216
The printer is out of paper	217
Printer Offline	217
Printer Paused	217
Document failed to print	217
General printer error	217
Align cartridge	218

Match case Limit results 1 per page

Scan takes too long

•

Check the settings

◦

If you set the resolution too high, the scan job takes longer and results in larger

files. To obtain good results when scanning or copying, do not use a resolution

that is higher than needed. You can lower the resolution to scan more quickly.

◦

If you acquire an image through TWAIN, you can change the settings so that the

original scans in black and white. See the onscreen Help for the TWAIN program

for information.

•

Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner

is not busy. However, the printing and scanning processes share memory, which

means that the scan might be slower.

Part of the document did not scan or text is missing

•

Check the original

◦

Make sure that you loaded the original correctly. For more information, see

Load

an original on the scanner glass.

◦

If you are copying a borderless original, load the original on the scanner glass,

not the ADF. For more information, see

Load an original on the scanner glass.

◦

Colored backgrounds can cause images in the foreground to blend into the

background. Try adjusting the settings before you scan the original, or try

enhancing the image after you scan the original.

•

Check the settings

◦

Make sure that the input media size is large enough for the original that you are

scanning.

◦

If you are using the HP software, the default settings in the HP software might be

set to automatically perform a specific task other than the one that you are

attempting. See the onscreen Help for the HP software for instructions about

changing the properties.

◦

If you have selected a picture scanning option, the HP software automatically

crops the image. However, if you want to scan the entire page, complete the

following steps:

Windows:

From the HP Solution Center software, click

Scan Picture

, click

Advanced Picture Settings

, and then select

Scan the entire glass

Mac OS X:

From the HP Scan software, click

Scan

, select the

Pictures

scan

profile, click

Profile Settings

, and then clear the

Crop

check box.

Chapter 7

Solve a problem