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HP Officejet H600 User Guide - Page 57

Solve wireless problems, Basic wireless troubleshooting, Network Diagnostic Utility, Quick Links

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If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page. Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. Solve wireless problems This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting" section. If you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting • After resolving the problems TIP: For more information about troubleshooting wireless problems, visit www.hp.com/go/wirelessprinting. TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center www.hp.com/go/ wirelessprinting, and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. Press the (Wireless) button to turn on the printer's wireless capabilities. NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. Step 2 - Restart components of the wireless network Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and Solve wireless problems 53

Section	Page
Contents	5
Get started	10
Accessibility	10
HP EcoSolutions (HP and the Environment)	10
Manage Power	11
Conserve Printing Supplies	12
Understand the printer parts	12
Front view	12
Printing supplies area	13
Control panel	13
Back view	14
Finding the printer model number	14
Select print media	14
Recommended papers for printing and copying	15
Recommended papers for photo printing	16
Tips for selecting and using media	17
Load media	17
Load standard-size media	17
Load envelopes	19
Load cards and photo paper	19
Load custom-size media	20
Maintain the printer	21
Clean the exterior	21
Update the printer	22
Turn the printer off	22
Print	23
Print documents	23
Print documents (Windows)	23
Print documents (Mac OS X)	24
Print brochures	24
Print brochures (Windows)	25
Print brochures (Mac OS X)	25
Print on envelopes	25
Print on envelopes (Windows)	26
Print on envelopes (Mac OS X)	26
Print photos	27
Print photos on photo paper (Windows)	27
Print photos on photo paper (Mac OS X)	28
Print on special and custom-size paper	28
Print on special or custom-size paper (Mac OS X)	29
Print borderless documents	30
Print borderless documents (Windows)	30
Print borderless documents (Mac OS X)	30
HP ePrint	32
Set up HP ePrint	32
Set up HP ePrint using the HP printer software	32
Set up HP ePrint using the printer’s control panel	33
Set up HP ePrint using the embedded web server	33
Use HP ePrint	33
Print using HP ePrint	34
Find the printer’s email address	34
Turn off HP ePrint	34
Remove Web Services	34
Work with ink cartridges	35
Information on ink cartridges and the printhead	35
Check the estimated ink levels	36
Printing with black or color ink only	36
Replace the ink cartridges	37
Store printing supplies	39
Usage information collection	39
Solve a problem	40
HP support	40
Obtain electronic support	41
HP support by phone	41
Before you call	42
Phone support period	42
Telephone support numbers	42
After the phone support period	44
General troubleshooting tips and resources	44
Solve printer problems	44
The printer shuts down unexpectedly	45
Alignment fails	45
The printer is not responding (nothing prints)	45
The printer prints slowly	46
The printer is making some unexpected noises	47
Blank or partial page printed	47
Something on the page is missing or incorrect	48
Placement of the text or graphics is wrong	48
Print quality troubleshooting	49
Solve paper-feed problems	54
Solve problems using HP ePrint and HP websites	55
Solve problems using HP ePrint	55
Solve problems using HP websites	56
Solve wired (Ethernet) network problems	56
General network troubleshooting	56
Solve wireless problems	57
Basic wireless troubleshooting	57
Advanced wireless troubleshooting	58
Step 1: Make sure your computer is connected to your network	58
Step 2: Make sure that the printer is connected to your network	59
Step 3: Check to see if the firewall software is blocking communication	60
Step 4: Make sure the printer is online and ready	61
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	61
Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN ...	62
After resolving the problems	62
Configure your firewall software to work with the printer	63
Solve printer management problems	64
Embedded web server cannot be opened	64
Troubleshoot installation issues	65
Hardware installation suggestions	65
HP software installation suggestions	66
Solve network problems	66
Understand the Printer Status Report	68
Understand the network configuration page	70
Printhead maintenance	72
Clean the printhead	72
Align the printhead	73
Clear jams	73
Clear paper jams	73
Avoid paper jams	75
Control panel lights reference	76
Technical information	85
Warranty information	85
Hewlett-Packard limited warranty statement	86
Ink cartridge warranty information	87
Printer specifications	88
Physical specifications	88
Product features and capacities	88
Processor and memory specifications	89
System requirements	89
Network protocol specifications	89
Embedded web server specifications	90
Media specifications	90
Understand specifications for supported media	90
Set minimum margins	93
Print specifications	93
HP ePrint and HP website specifications	93
HP ePrint specifications	93
HP website specifications	94
Environmental specifications	94
Electrical specifications	94
Acoustic emission specifications	94
Regulatory information	95
Regulatory model number	95
FCC statement	96
Notice to users in Korea	96
VCCI (Class B) compliance statement for users in Japan	97
Notice to users in Japan about the power cord	97
Noise emission statement for Germany	97
Visual display workplaces statement for Germany	97
European Union Regulatory Notice	97
Products with external AC Adapters	98
Products with wireless functionality	98
European telephone network declaration (Modem/Fax)	98
Declaration of conformity	99
Regulatory information for wireless products	100
Exposure to radio frequency radiation	100
Notice to users in Brazil	100
Notice to users in Canada	101
Notice to users in Taiwan	101
Notice to users in Mexico	102
Notice to users in Japan	102
Environmental product stewardship program	103
Paper use	103
Plastics	103
Material safety data sheets	103
Recycling program	103
HP inkjet supplies recycling program	103
Disposal of waste equipment by users	104
Power consumption	104
Chemical Substances	104
Battery disposal in Taiwan	104
California Perchlorate Material Notice	105
Toxic and hazardous substance table (China)	105
Restriction of hazardous substance (Ukraine)	105
Restriction of hazardous substance (India)	106
Third-party licenses	107
HP supplies and accessories	115
Order printing supplies online	115
Supplies	115
Ink cartridges	115
HP media	116
Network setup	117
Change basic network settings	117
View and print network settings	117
Turn the wireless radio on and off	117
Change advanced network settings	117
Set link speed	118
View IP settings	118
Change IP settings	118
Reset network settings	118
Set up the printer for wireless communication	119
Before you begin	119
Set up the printer on your wireless network	119
Set up the printer using the HP printer software (Recommended)	120
Set up the printer using WiFi Protected Setup (WPS)	120
Set up the printer using the embedded web server (EWS)	120
Change the connection type	121
To change from an Ethernet connection to a wireless connection	121
To change from a USB connection to a wireless connection	121
To change from a wireless connection to a USB or Ethernet connection	121
Test the wireless connection	121
Guidelines for ensuring wireless network security	122
Overview of security settings	122
Add hardware addresses to a wireless router (MAC filtering)	122
Other wireless security guidelines	123
Guidelines for reducing interference on a wireless network	123
Uninstall and reinstall the HP software	123
Printer management tools	125
Toolbox (Windows)	125
HP Utility (Mac OS X)	125
Embedded web server	125
About cookies	125
To open the embedded web server	126

Match case Limit results 1 per page

If the installation program cannot discover the printer, print the network configuration

page, and enter the IP address manually in the installation program. For more

information, see

Understand the network configuration page.

Though it is not recommended that you assign the printer with a static IP address, you

might resolve some installation problems (such as a conflict with a personal firewall) by

doing so.

TIP:

You can visit the HP online support website at

www.hp.com/go/customercare

for information and utilities that can help you correct many common printer

problems.

Solve wireless problems

This section provides information about solving problems you might encounter when

connecting the printer to your wireless network.

Follow these suggestions in order, starting with those listed in the “Basic wireless

troubleshooting” section. If you still encounter problems, follow the suggestions

provided in the “Advanced wireless troubleshooting” section.

•

Basic wireless troubleshooting

•

Advanced wireless troubleshooting

•

After resolving the problems

TIP:

For more information about troubleshooting wireless problems, visit

www.hp.com/go/wirelessprinting.

TIP:

If you are using a computer running Windows, HP provides a tool called HP

Home Network Diagnostic Utility that can help retrieve this information for some

systems. To use this tool, visit the HP Wireless Printing Center

www.hp.com/go/

wirelessprinting, and then click

Network Diagnostic Utility

in the

Quick Links

section. (At this time, this tool might not be available in all languages.)

NOTE:

After you resolve the problem, follow the instructions in

After resolving the

problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities

might not have been turned on. Press the

(Wireless) button to turn on the printer's

wireless capabilities.

NOTE:

If your printer supports Ethernet networking, make sure that an Ethernet

cable has not been connected to the printer. Connecting an Ethernet cable turns off

the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first

and then the printer. If you still are unable to connect, turn off the router, printer, and

Solve wireless problems