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HP OfficeJet Pro 9130b User Guide - Page 107

Copy and scan issues, Fax issues, What to do if the fax test failed

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1. Make sure you are using original HP cartridges and the cartridges are not low on ink. See Check estimated ink levels. If cartridges are low on ink, consider replacing them. 2. Make sure you have selected the appropriate paper type and print quality. 3. Print a Print Quality Diagnostic Report. See Print a printer report. 4. Check the report. ● If the lines are not straight and connected, align the printheads. ● If you see thin white lines across any of the colored blocks, clean the printheads. ● If there are smears or streaks of ink on the back of the printouts, clean the smear. 5. Fix the identified issues on the report. a. Load Letter, A4, or Legal unused plain white paper into the main tray. b. On the control panel Home screen, touch Menu. c. Scroll to Utilities and touch Tools. d. Touch Troubleshooting, and then touch Print Quality. e. Select the desired option to resolve the identified issues. 6. If this does not solve the problem, then contact HP support. Visit hp.com/support for more information. Copy and scan issues Select any of the following troubleshooting options. ● Use an HP online troubleshooting tool to solve your copy and scan. ● Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically. NOTE: This tool is for the Windows operating system, and is only available in some languages. See Tips for copy and scan success for more information. Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. What to do if the fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. Copy and scan issues 99

Section	Page
1. Get started	9
Printer views	9
Front view	9
Print supplies area	10
Rear view	10
Control panel features	11
Tilt the control panel	11
Control panel display	11
Function buttons	12
Change printer settings	13
Use HP software	13
Turn printer off	14
2. Connect your printer	15
Connect to a Wi-Fi network	15
Check Wi-Fi status	15
Turn on Wi-Fi	15
Connect to a Wi-Fi network using the HP software	16
Connect to a Wi-Fi network using the control panel	16
Connect to an Ethernet network	17
Connect using a USB cable	17
Change the connection type	17
USB to Wi-Fi	17
Wi-Fi to USB	17
3. Load media	18
Load paper in Tray 1	18
Load envelopes in Tray 1	20
Load cards and photo paper in Tray 1	22
Load paper in Tray 2	25
Load legal paper in Tray 2	28
Load an original on the scanner glass	31
Load an original in the document feeder	32
Change the default paper settings	33
Paper basics	33
Tips for selecting and using paper	34
4. Configure your printer	35
Configure using the control panel	35
Configure using the embedded web server (EWS)	35
Open the embedded web server (EWS)	35
Find printer IP address	36
View or change network settings	36
Manually change IPv4 and IPv6 TCP/IP parameters	36
Assign or change the system password	36
Change energy-conservation settings	37
Update printer	37
Update printer using the control panel	37
Update printer using the embedded web server (EWS)	37
5. Print	38
Print from a Windows computer	38
Print from a Mac computer	38
Print from mobile devices	39
Print using Wi-Fi Direct	39
Tips for successful printing	39
Ink tips	39
Paper loading tips	40
6. Copy, Scan, and Mobile Fax	41
Copy from printer	41
Copy or scan from a mobile device	41
Scan and share files from the printer	41
Scan to a USB device from printer	42
Scan using Web Scan	42
Enable Web Scan	42
Scan using Web Scan	43
Tips for copy and scan success	43
Mobile Fax	43
7. Fax	45
Send a fax	45
Send a standard fax	45
Send a standard fax from the computer (Windows)	46
Send a fax from a phone	46
Send a scheduled fax using the control panel	47
Send a fax using the printer memory	47
Send a fax to multiple recipients using group address book	48
Receive a fax	48
Receive a fax manually	48
Reprint faxes in memory using the control panel	49
Block unwanted fax numbers	49
Set up address book contacts	50
Create an address book contact	50
Change address book contacts	51
Create and edit a group address book contact	51
Delete address book contacts	52
Delete group address book contacts	52
Change fax settings	52
Configure the fax dialing settings	52
Enable scan and fax method	53
Set the fax number confirmation	53
Set the error correction mode (ECM) settings	54
Set the overlay fax header	54
Set the billing code	54
Set the fax notifications (send or receive) settings	55
Configure the fax printing settings	55
Set the answer mode (auto answer)	56
Set the number of rings	56
Set the fax ring volume	56
Set the answer ring pattern for distinctive ring	57
Set the 2-sided fax printing	57
Set the stamp received faxes settings	58
Set the Fit to Page settings	58
Add a number to the Blocked Fax Numbers list	58
Set the Fax Speed (send or receive) settings	58
Set the dial type	59
Set fax forward	59
Configure fax archiving	60
Fax and digital phone services	61
Fax on Voice over Internet Protocol	61
Fax reports	62
Print the fax reports or logs	62
Billing Codes Report	62
Caller ID Report	63
Blocked Fax Report	63
Fax Trace Report	63
Fax Activity Log	63
Fax Call Report	63
Additional fax setup	64
Select the correct fax setup for your home or office	64
Case A: Separate fax line (no voice calls received)	65
Case B: Set up the printer with DSL	66
Case C: Set up the printer with a PBX phone system or an ISDN line	67
Case D: Fax with a distinctive ring service on the same line	68
Case E: Shared voice/fax line	69
Case F: Shared voice/fax line with voice mail	71
Case G: Fax line shared with computer modem (no voice calls received)	72
Case H: Shared voice/fax line with computer modem	75
Case I: Shared voice/fax line with answering machine	78
Case J: Shared voice/fax line with computer modem and answering machine	80
Case K: Shared voice/fax line with computer dial-up modem and voice mail	84
Run the fax test	85
8. Manage cartridges	87
Dynamic Security Enabled Printers	87
Tips for handling cartridges and printhead	87
Check estimated ink levels	88
Order cartridges	88
Replace cartridges	88
Store supply user data	91
Cartridge warranty information	91
9. Solve a problem	93
Jams and paper-feed issues	93
Possible jam locations	93
Remove jammed paper	94
Reset the printer	103
Learn how to avoid paper jams	103
Solve paper-feed problems	104
Printer is unable to print	105
Printing issues	105
Fix problems with page not printing (unable to print)	105
Fix print quality issues	106
Copy and scan issues	107
Fax issues	107
What to do if the fax test failed	107
Troubleshoot fax problems	110
Fax reports	113
Network and connection issues	114
Fix Wi-Fi connection	114
Fix Wi-Fi Direct connection	115
Fix Ethernet connection	115
Restore original network settings	116
Printer hardware issues	116
The printer shuts down unexpectedly	116
Printhead alignment fails	116
Resolve printer failure	116
Understand printer reports	117
Print a printer report	117
Printer maintenance	117
Clean the scanner glass	117
Clean the exterior	119
Clean the document feeder	119
Maintain the printhead and cartridges	120
Restore settings	121
HP support	122
Contact HP	122
Register printer	123
Additional warranty options	123
10. HP EcoSolutions (HP and the Environment)	124
Power management	124
Quiet Mode	124
Optimize printing supplies	125
A. Technical information	126
Specifications	126
Regulatory notices	128
Regulatory Model Number	129
FCC statement	129
Notice to users in Korea	129
VCCI (Class B) compliance statement for users in Japan	129
Power cord instructions	130
Notice to users in Japan about the power cord	130
Noise emission statement for Germany	130
European Union and United Kingdom Regulatory Notice	130
Products with wireless functionality	130
Visual display workplaces statement for Germany	131
Notice to users of the U.S. telephone network: FCC requirements	131
Notice to users of the Canadian telephone network	132
Notice to users of the German telephone network	133
Australia wired fax statement	133
Regulatory information for wireless products	133
Dynamic Security Enabled Printers	135
Accessibility	136
Environmental product stewardship program	136
HP tips for reducing environmental impact	136
Eco-Tips	136
Paper	136
Plastics	137
European Union Commission Regulation 1275/2008	137
Safety data sheets	137
Chemical substances	137
EPEAT	137
SEPA Ecolabel User Information (China)	137
Recycling program	137
HP inkjet supplies recycling program	137
Battery disposal in Taiwan	138
California Perchlorate Material Notice	138
European Union Battery Directive	138
Battery notice for Brazil	138
Power consumption	138
China Energy Label for Printer, Fax and Copier	138
Disposal of waste equipment by users	139
Waste disposal for Brazil	140
The Table of Hazardous Substances/Elements and their Content (China)	141
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	141
Restriction of hazardous substance (India)	141