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HP OfficeJet Pro 9020e User Guide - Page 41

Test the wireless connection, Turn on or off the wireless capability of the printer, Settings

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Test the wireless connection Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides diagnostic information. If the printer is connected to a network, the test report displays details about the network settings. To print the wireless test report 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch (Settings). 2. Touch Print Reports. 3. Touch Wireless Test Report. Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light. 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch (Settings). 2. Touch Wireless Settings. 3. Touch the toggle button next to Wireless to switch it on or off. NOTE: If the printer has never been configured to connect to a wireless network before, turning on the wireless capability will automatically start the Wireless Setup Wizard. ENWW Set up the printer for wireless communication 35

Section	Page
Get started	7
Printer parts	8
Top and front view	8
Printing supplies area	9
Back view	9
Control panel features	11
Lift the control panel	11
Overview of buttons and lights	12
Function buttons	12
Dashboard icons	13
Change printer settings	14
Turn the printer off	15
Load media and paper basics	16
Load paper	17
Work with trays	29
Load an original on the scanner glass	31
Load an original in the document feeder	32
Change the default paper size detected by printer	33
Paper basics	34
Tips for selecting and using paper	35
Connect your printer	36
Requirements for HP+ printers	37
Keep the printer connected to the Internet	37
Use Original HP cartridges	37
Have an HP account	37
Set up the printer for wireless communication	38
Before you begin	38
Connect using the HP Smart app	39
Set up the printer on your wireless network	39
Change the connection type	40
Test the wireless connection	41
Turn on or off the wireless capability of the printer	41
Connect your printer to an Ethernet network	42
Connect your printer using a USB cable	43
Change network settings	44
Use Wi-Fi Direct	46
Printer management tools	49
Use the HP Smart app to print, scan, and manage	50
Open the HP printer software (Windows)	51
Toolbox (Windows)	52
Embedded web server	53
About cookies	53
Open the embedded web server	53
Embedded web server cannot be opened	54
Update the printer	56
Web Services	57
What are Web Services?	58
Set up Web Services	58
Remove Web Services	59
Print	60
Print using the HP Smart app	61
Print using a computer	63
Print documents	63
Print brochures	63
Print on envelopes	64
Print photos	65
Print on special and custom-size paper	66
Print on both sides (duplexing)	67
Print from a Mac using AirPrint	68
Print from mobile devices	69
Tips for successful printing	70
Ink tips	70
Paper loading tips	70
Printer settings tips	71
Copy and scan	73
Copy and scan using the HP Smart	74
Copy and scan from an Android or iOS device	74
Scan from a Windows 10 device	75
Copy and scan from a Mac	76
Copy from the printer	77
Scan using HP printer software (Windows 7)	78
Scan to a computer	78
Scan to email	79
Set up Scan to Email	79
Scan a document or photo to email	79
Set up scan to SharePoint (Windows)	80
Step 1: Set Up a SharePoint destination	80
Step 2: Scan a document to the SharePoint destination	80
Scanning documents as editable text	81
Scan documents as editable text	81
Guidelines for scanning documents as editable text	81
Create a new scan shortcut (Windows)	82
Change scan settings (Windows)	83
Scan using Webscan	84
Scan to a memory device	85
Tips for copy and scan success	86
Fax	87
Send a fax	88
Send a standard fax	88
Send a standard fax from the computer	88
Send a fax from a phone	89
Send a fax using monitor dialing	89
Send a fax using printer memory	90
Send a fax to multiple recipients	91
Send a fax in Error Correction Mode	91
Receive a fax	93
Receive a fax manually	93
Set up backup fax	94
Reprint received faxes from memory	94
Forward faxes to another number	95
Set automatic reduction for incoming faxes	95
Block unwanted fax numbers	96
Receive faxes using HP Digital Fax	97
Set up phone book contacts	98
Create and edit a phone book contact	98
Create and edit a group phone book contact	98
Delete phone book contacts	99
Change fax settings	101
Configure the fax header	101
Set the answer mode (Auto answer)	101
Set the number of rings before answering	102
Change the answer ring pattern for distinctive ring	102
Set the dial type	103
Set the redial options	103
Set the fax speed	103
Set the fax sound volume	104
Fax and digital phone services	105
Fax on Voice over Internet Protocol	106
Use reports	107
Print fax confirmation reports	107
Print fax error reports	108
Print and view the fax log	108
Clear the fax log	109
Print the details of the last fax transaction	109
Print a Caller ID Report	109
View the Call History	109
Additional fax setup	111
Set up faxing (parallel phone systems)	111
Select the correct fax setup for your home or office	112
Case A: Separate fax line (no voice calls received)	114
Case B: Set up the printer with DSL	114
Case C: Set up the printer with a PBX phone system or an ISDN line	116
Case D: Fax with a distinctive ring service on the same line	116
Case E: Shared voice/fax line	117
Case F: Shared voice/fax line with voice mail	119
Case G: Fax line shared with computer modem (no voice calls received)	120
Set up the printer with a computer dial-up modem	120
Set up the printer with a computer DSL/ADSL modem	121
Case H: Shared voice/fax line with computer modem	123
Shared voice/fax with computer dial-up modem	123
Shared voice/fax with computer DSL/ADSL modem	125
Case I: Shared voice/fax line with answering machine	126
Case J: Shared voice/fax line with computer modem and answering machine	128
Shared voice/fax line with computer dial-up modem and answering machine	128
Shared voice/fax line with computer DSL/ADSL modem and answering machine	130
Case K: Shared voice/fax line with computer dial-up modem and voice mail	132
Test fax setup	134
HP Digital Solutions (Windows 7)	135
What are HP Digital Solutions?	136
HP Digital Filing	136
HP Digital Fax	136
Requirements	137
Set up HP Digital Solutions	139
Set up HP Digital Filing	139
Set up Scan to Network Folder	139
Set up Scan to Email	140
Step 1: Set up the outgoing email profiles	140
Step 2: Add email addresses to the Address Book	141
Step 3: Configure other email options	141
Set up HP Digital Fax	141
Use the HP Digital Solutions	143
Use HP Scan to Network Folder	143
Use Scan to Email	143
Use HP Digital Fax	143
Manage cartridges	145
Information on cartridges and the printhead	146
Some color ink is used even when printing with black cartridge only	147
Check the estimated ink levels	148
Replace the cartridges	149
Order cartridges	152
Store printing supplies	153
Anonymous usage information storage	154
Cartridge warranty information	155
Solve a problem	156
Get help from the HP Smart app	157
Get help from the printer control panel	157
Get help in this guide	157
Jams and paper-feed issues	157
Clear a paper jam	157
Clear a print carriage jam	165
Learn how to avoid paper jams	165
Solve paper-feed problems	166
Printing issues	167
Fix problems with HP+ printers not printing	167
Fix problems with page not printing (unable to print)	167
Fix print quality issues	170
Copy and scan issues	173
Fax issues	173
Run the fax test	173
What to do if the fax test failed	174
Troubleshoot fax problems	177
The display always shows Phone Off Hook	178
The printer is having problems sending and receiving faxes	178
The printer cannot receive faxes, but can send faxes	179
The printer cannot send faxes, but can receive faxes	180
Fax tones are recorded on my answering machine	181
The computer cannot receive faxes (HP Digital Fax)	181
Network and connection issues	181
Fix wireless connection	181
Fix Wi-Fi Direct connection	182
Fix Ethernet connection	182
Printer hardware issues	182
Understand printer reports	184
Printer status report	184
Network configuration page	184
Print quality report	184
Wireless test report	185
Web access test report	185
Solve Web Services problems	186
Maintain the printer	187
Clean the scanner glass	187
Clean the exterior	188
Clean the document feeder	188
Maintain the printhead and cartridges	189
Restore original factory defaults and settings	191
HP support	193
HP EcoSolutions (HP and the Environment)	195
Manage power	196
Quiet Mode	197
Optimize Printing Supplies	199
Technical information	200
Specifications	201
Regulatory notices	204
Regulatory Model Number	204
FCC statement	204
Notice to users in Korea	205
VCCI (Class B) compliance statement for users in Japan	205
Power cord instructions	205
Notice to users in Japan about the power cord	205
Noise emission statement for Germany	205
European Union Regulatory Notice	206
Products with wireless functionality	206
Visual display workplaces statement for Germany	206
Notice to users of the U.S. telephone network: FCC requirements	207
Notice to users of the Canadian telephone network	208
Notice to users of the German telephone network	208
Australia wired fax statement	208
Regulatory information for wireless products	209
Exposure to radio frequency radiation	209
Notice to users in Canada (5 GHz)	209
Notice to users in Taiwan (5 GHz)	209
Notice to users in Serbia (5 GHz)	210
Notice to users in Thailand (5 GHz)	210
Notice to users in Brazil	210
Notice to users in Canada	210
Notice to users in Taiwan	211
Notice to users in Mexico	211
Notice to users in Japan	211
Environmental product stewardship program	212
HP tips for reducing environmental impact	213
Eco-Tips	213
Paper	213
Plastics	213
European Union Commission Regulation 1275/2008	213
Safety data sheets	213
Chemical substances	214
EPEAT	214
SEPA Ecolabel User Information (China)	214
Recycling program	214
HP inkjet supplies recycling program	214
Battery disposal in Taiwan	214
California Perchlorate Material Notice	215
European Union Battery Directive	215
Battery notice for Brazil	215
Power consumption	215
China Energy Label for Printer, Fax and Copier	215
Disposal of waste equipment by users	216
Waste disposal for Brazil	216
The Table of Hazardous Substances/Elements and their Content (China)	217
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	217
Restriction of hazardous substance (India)	217
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	218

Match case Limit results 1 per page

Test the wireless connection

Print the wireless test report for information about the printer wireless connection. The wireless test report

provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem

with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides

diagnostic information. If the printer is connected to a network, the test report displays details about the

network settings.

To print the wireless test report

From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, touch

(the Wireless button), and then touch

(

Settings

Touch

Print Reports

Touch

Wireless Test Report

Turn on or oﬀ the wireless capability of the printer

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

NOTE:

Connecting an Ethernet cable to the printer automatically turns oﬀ the wireless capability and the

Wireless light.

From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, touch

(the Wireless button), and then touch

(

Settings

Touch

Wireless Settings

Touch the toggle button next to

Wireless

to switch it on or oﬀ.

NOTE:

If the printer has never been conﬁgured to connect to a wireless network before, turning on the

wireless capability will automatically start the Wireless Setup Wizard.

ENWW

Set up the printer for wireless communication