Gateway NE575 User Manual

Gateway NE575 Manual

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  • Gateway NE575 | User Manual - Page 1
    User's Manual
  • Gateway NE575 | User Manual - Page 2
    . Gateway notebook Covers: NE575 This revision: January 2019 Important This manual contains proprietary information that is protected by copyright laws. The information contained in this manual is subject to change without notice. Some features described in this manual may not be supported depending
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    guides 6 Basic care and tips for using your computer 6 Turning your computer off 6 Taking care of your computer 7 Taking care of your AC adapter 8 Cleaning and servicing 8 Your Gateway Where can I get more information 63 Troubleshooting 64 Troubleshooting tips 64 Error messages 64
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    4 - Table of contents Internet and online security 66 First steps on the net 66 Protecting your computer 66 Choose an Internet Service Provider ........ 66 Network connections 68 Surf the Net 69 Internet security software 70 Playing Blu-Ray or DVD movies 75
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    • Tips and tricks for using the touchpad and keyboard • How to create recovery backups • Guidelines for connecting to a network and using Bluetooth • Information on using Gateway's bundled software
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    , data recovery, expansion options and troubleshooting. Once you have connected to the internet, you can download updates for your computer from: http://go.gateway.com/?id=17892 1. The link will open the Gateway Support webpage. 2. Scroll down to Drivers and Manuals and search for your model by
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    of your computer Your computer will serve you well if you take care of it. • Only use the adapter provided with your device, or an Gateway- approved adapter to power your device. • Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator
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    of all equipment plugged into a single wall outlet should not exceed the fuse rating. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off the computer. 2. Disconnect the AC adapter does not work normally, please contact your nearest authorized Gateway service center.
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    NOTEBOOK TOUR After setting up your computer as illustrated in the Setup Guide, let us show you around your new Gateway computer. Screen view 1 2 3 # Icon Item 1 Webcam 2 Microphone 3 Screen Description Web camera for video communication. A light next to the webcam indicates that the webcam
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    10 - Your Gateway notebook tour Keyboard view 1 4 2 3 # Icon Item Description Power indicator Indicates the computer's power status. Indicates the computer's battery 1 status. Battery indicator Charging: The light shows
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    Left view Your Gateway notebook tour - 11 1 2 34 # Icon Item Description 1 Kensington lock Connects to a Kensington-compatible slot security lock. 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3
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    12 - Your Gateway notebook tour # Icon Item Description Connects to USB devices that adopt 4 USB Type-C port the USB USB 3.1 Type-C connector. Supports Type-C, Gen 1 with transfer speeds up to 5 Gb/s. USB 3.1 Gen 1 information • USB 3.1 Gen 1 compatible ports are blue. • Compatible with
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    Base view 1 2 3 Your Gateway notebook tour - 13 # Icon Item Description 1 Ventilation and cooling fan Allows the computer to stay cool. Do not cover or obstruct the openings. Simulates removing
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    14 - Using the keyboard USING THE KEYBOARD The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows, special keys and hotkeys. Lock keys The keyboard has lock keys which you can use to turn keyboard functions on and off. Lock key Description Caps Lock When Caps Lock
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    Using the keyboard - 15 Icon Function Display toggle Display off Description Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen backlight off to save power. Press any key to return. Touchpad toggle Turns the built-in touchpad on
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    16 - Using the keyboard Note To swap the hotkey and special function of the F1 to F12 keys, change the function key setting in the BIOS (to open the BIOS press F2 when starting your computer, then select the Main menu and change Function key behavior to Function keys). (Specifications vary
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    is designed to provide a more uniform, smooth, and accurate touchpad experience. Many applications support precision touchpad gestures that use one or more fingers, however, some gestures may not be supported by the specific application or program you are using. Touchpad gestures Single-finger slide
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    Precision Touchpad Three-finger press Lightly tap the touchpad with three fingers to open Cortana (if your computer supports Cortana) or open the Search Windows (if your computer does not support Cortana). Three-finger swipe Swipe across the touchpad with three fingers. • Swipe up to open Task View
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    Using the Precision Touchpad - 19 Changing touchpad settings To change the touchpad settings to suit your personal requirements, please do the following. 1. In the icon tray in the lower right-hand corner of the screen, select the Notifications icon to open the Notifications pane. 2. Select All
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    RECOVERY If you are having trouble with your computer, and the frequently asked questions (see Got a question? on page 54) do not help, you can recover your computer. This section describes the recovery tools available on your computer. Gateway provides Gateway Care Center, which allows you
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    Recovery - 21 1. From Start, select Care Center then Recovery Management. 2. Select the Backup tab and click Get Started for Create Factory Default Backup to open the Recovery Drive window. 3. Make sure Back up system files to the recovery drive is selected and click Next.
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    22 - Recovery 4. Plug in the USB drive and wait for the PC to detect the USB drive then click Next. 5. Everything on the drive will be deleted. Click Create to continue. 6. You will be shown the backup progress on the screen. 7. Follow the process until it completes. 8. Unplug the USB drive and
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    Recovery - 23 Reset this PC and keep my files 1. From Start, select Care Center then Recovery Management. 2. Select the Restore tab and click Get started to Choose an option. 3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click
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    24 - Recovery 4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue. 5. You will be shown the reset progress on the screen. The screen will turn off during
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    Recovery - 25 3. Select Remove everything to reset your PC back to its factory default. This process will reinstall your operating system and remove all of your personal files, apps, and settings. 4. Select Just remove my files if you are keeping your computer. This will be quicker, but less secure.
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    26 - Recovery 5. Click Reset to continue. 6. You will be shown the reset progress on the screen. The screen will turn off during the reset process. 7. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process. 8. Follow the process until
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    , or a separate Bluetooth dongle plugged into the computer's USB port (if no internal Bluetooth adapter is available). Note Please check your devices owner's manual to determine how to turn on its Bluetooth adapter. Enable Bluetooth and add a device Every new device must first be "paired" with your
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    devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device's user manual for more information. You can also enter the Bluetooth settings by selecting the Notifications icon in the lower right-hand corner of the screen to
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    from home, you'll need to sign up for internet services from an ISP (Internet Service Provider) -- usually a phone or cable company -- that will when informed that it is safe to do so by the cabin crew. Gateway notebook computers feature a Flight mode hotkey that turns the network connection on
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    30 - Connecting to the Internet To connect to a wireless network, please follow the steps below. 1. Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network's name and password (if necessary). If you are trying
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    Connecting to the Internet - 31 4. Once you select a wireless network, select Connect. 5. If required, enter the network's password.
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    32 - Connecting to the Internet Connecting with a cable Built-in network feature If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router (refer to the image below.) Then, you'll be ready to get online.
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    BLUELIGHT SHIELD Bluelight Shield - 33 The Bluelight Shield can be enabled to reduce blue-light emissions from the screen to protect your eyes. To configure the Bluelight Shield, search for 'Quick Access' in the Start Menu. From here you can toggle Bluelight Shield on or off, and you can choose
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    Keeping your computer and data safe... In this section you will find: • How to secure your computer • Setting passwords • What you need to prepare when you're traveling • How to get the most out of your battery
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    ) for maximum security. Important Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center.
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    36 - Securing your computer Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press Enter to access the BIOS utility. If
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    's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press F2 while the computer logo is being displayed. Boot sequence To set the
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    Note If Fast startup is off, your computer will take longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Press the Windows key or select the Windows Start button then select Settings > System > Power & sleep. 2. Select
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    Power management - 39 4. Select Change settings that are currently unavailable. 5. Scroll down and disable Turn on fast startup. 6. Select Save changes.
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    you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned
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    Battery pack - 41 Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. Warning Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack. The battery
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    42 - Battery pack Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter. Important Connect
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    Traveling with your computer - 43 TRAVELING WITH YOUR COMPUTER This section gives you tips and hints to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: 1. Save any open files. 2.
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    44 - Traveling with your computer You can put the computer in Sleep mode by pressing the Sleep hotkey or by closing the display. When you are ready to use the computer again, open the display and, if necessary, press and release the power button. Note The computer may enter Hibernation or Deep Sleep
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    with you Unless you have some items at home, take the following items with you: • AC adapter and power cord. • The printed Setup Guide. Special considerations Follow these guidelines to protect your computer while traveling to and from work: • Minimize the effects of temperature changes by keeping
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    46 - Traveling with your computer Traveling with the computer Important Check with your airline for any special requirements for travelling with Lithium batteries. When you are moving within a larger distance, for instance, from your office building to a client's office building or traveling locally
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    Traveling with your computer - 47 Preparing the computer Prepare the computer as you would normally prepare it for traveling. What to bring with you Bring the following items with you: • AC adapter. • Power cords that are appropriate for your destination(s). • Additional printer driver files if you
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    Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer
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    USB 2.0 ports on Gateway computers have a black tongue in the port, while USB 3.1 Gen 1 ports have a blue tongue. For best performance, USB 3.1 Gen 1 devices should always be plugged into USB 3.1 Gen 1 ports. Consult your device's documentation to see which standard it supports. You can also charge
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    port is reversable; connectors may be inserted with either side up. Note On Gateway computers USB Type-C ports support up to USB 3.1 (SuperSpeed USB, 5 Gbps). Other USB devices with a USB Type-C connector are supported, but transfer speed may be reduced and certain functions will be disabled (such
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    SD CARD READER SD card reader - 51 SD (Secure Digital) cards are used in a wide selection of digital cameras, tablets, media players and cellular phones. Inserting an SD card 1. Align the card so that the connector points towards the port, with the connectors facing down. 2. Carefully slide the
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    on the computer. 3. Connect the monitor power cable and plug it into a properly grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer. 6. The correct resolution and refresh rate should be detected automatically. If
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    HDMI HDMI - 53 HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video
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    Got a question? In this section you will find: • Frequently asked questions • Tips for using Windows 10 • Troubleshooting information • How to protect yourself while online • Where to find Gateway service center contact information
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    Frequently asked questions - 55 FREQUENTLY ASKED QUESTIONS The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one. I turned on the power, but the computer does not start or boot up. Check if power is being supplied to
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    . The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. • Make sure that the printer is connected to a power outlet and
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    you call Please have the following information available when you call Gateway for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by
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    58 - Frequently asked questions You are required to provide the following information: Name: Address: Telephone number: Machine and model type: Serial number: Date of purchase:
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    Frequently ask Frequently asked questions - 59 Tips and hints for using Windows 10 We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started. How do I get to Start? Press the Windows key or select the Windows Start button on
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    60 - Frequently asked questions Can I personalize the Lock screen? You can personalize the lock screen with a different image, to run a slideshow of images, or to show you quick status and notifications to suit your personal needs. To change the background, press the Windows key or select the
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    Frequently asked questions - 61 Can I change the screen resolution? Yes, you can. Move your cursor to the lower left-hand corner of the screen and type 'Resolution' in the text box to display the results; select Change the resolution of the display. Alternatively, you can also right-click anywhere
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    62 - Frequently asked questions Note The alarm will only sound if your computer is awake at the set time. Where are my apps? Move your cursor to the lower left-hand corner of the screen and click search box, start typing the name of the app you would like to open. How do I make an app appear on
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    Settings > Accounts > Sign in with a Microsoft account instead, and follow the onscreen instructions. How do I check for Windows updates? Press the Windows key or select the Windows the following pages: • Windows 10 information: go.gateway.com/windows-tutorial • Support FAQs: support.gateway.com
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    to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom
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    . Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact
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    possible, certainly before you connect to the internet. Choose an Internet Service Provider Using the internet has become a natural part of daily computing to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the internet (you may need additional
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    of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are
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    wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their
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    started why not visit our website, www.gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your portal to a world of online activities and services: visit us regularly for the latest
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    has partnered with Norton to offer you security for all your devices. Select Gateway computers include protection by Norton Security Norton Security is pre-installed on select Gateway computers, protecting your identity and financial data from viruses, spyware, malware and other online threats
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    and online security - 71 manually launch a browser and type in your bank's website address and log-in yourself. Don't be fooled if someone calls your phone A tech support scam is a form of online fraud where people call you on the phone saying they're Technical Support from a trusted company like
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    become compromised! What to do if you're infected: If you're infected you probably don't realize it as bots are notoriously quiet. Your Internet Service Provider might send you a notification alerting you that they found a threat on your network and that you need to remove the bot. If you have
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    credentials and passwords. Use a virtual private network (VPN) to ensure your privacy and anonymity are protected when you use public Wi-Fi. VPN services can encrypt all the data that you send and receive while using a public Wi-Fi hotspot, securing your information from hackers and other users of
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    74 - Internet and online security However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.
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    Playing Blu-Ray or DVD movies - 75 PLAYING BLU-RAY OR DVD MOVIES If your computer is equipped with a Blu-Ray or DVD drive, you can play movies on your computer or on a high-definition TV via HDMI. 1. Insert the disc into the drive. 2. After a few seconds, the movie will start playing. 3. If the
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User’s Manual