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Epson XP-7100 Users Guide - Page 254

Solving Problems, Checking for Software Updates

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Memory Card Problems Solving USB Device Problems Solving CD/DVD Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. 254

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Adjusting Control Panel Position	15
Control Panel Buttons and Lights	15
The LCD Screen	16
Status Icon Information	16
Entering Characters on the LCD Screen	17
Viewing Animations	19
Changing LCD Screen Language	21
Adjusting Control Panel Sounds	21
Adjusting the Screen Brightness	22
Turning Off Auto Selection Mode	23
Product Parts Locations	24
Product Parts - Top and Bottom	24
Product Parts - Front	25
Product Parts - Inside	26
Product Parts - Back	28
Using Power Saving Settings	28
Changing the Sleep Timer Settings	29
Changing the Power Off Timer Settings	29
Epson Connect Solutions for Smartphones, Tablets, and More	30
Setting Up Epson Connect Services	31
Using Epson Email Print	32
Using the Epson iPrint Mobile App	32
Using Epson Remote Print	33
Using Epson Scan to Cloud	33
Using AirPrint	34
Using Google Cloud Print	35
Setting Up Google Cloud Print on a Chromebook	36
Android Printing Using the Epson Print Enabler	37
Using Fire OS Printing	37
Using Windows 10 Mobile Printing	38
Using Epson Print and Scan App with Windows Tablets	38
Using the Mopria Print Service	39
Wi-Fi or Wired Networking	40
Network Security Recommendations	40
Wi-Fi Infrastructure Mode Setup	41
Selecting Wireless Network Settings from the Control Panel	41
Wi-Fi Direct Mode Setup	44
Enabling Wi-Fi Direct Mode	44
Wi-Fi Protected Setup (WPS)	46
Using WPS to Connect to a Network	46
Printing a Network Status Sheet	47
Changing or Updating Network Connections	48
Accessing the Web Config Utility	48
Changing a USB Connection to a Wi-Fi Connection	48
Changing a Wi-Fi Connection to a Wired Network Connection	49
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	50
Loading Paper	52
Loading Paper in Cassette 1 (Upper Cassette)	52
Loading Paper in Cassette 2 (Lower Cassette)	57
Loading Paper in the Rear Paper Feed Slot	62
Selecting the Paper Settings for Each Source - Control Panel	65
Turning Off the Paper Setting Alert	66
Paper Loading Capacity	67
Double-sided Printing Capacity	69
Compatible Epson Papers	70
Borderless Paper Type Compatibility	72
Paper or Media Type Settings - Control Panel	73
Paper or Media Type Settings - Printer Software	74
Placing Originals on the Product	76
Placing Originals on the Scanner Glass	76
Placing Originals in the Automatic Document Feeder	78
ADF Original Document Specifications	81
Copying	83
Copying Documents or Photos	83
Restoring Photos While Copying	84
Copying Books, ID Cards, or Borderless Photos	85
Copying Options	87
Printing from a Computer	89
Printing with Windows	89
Selecting Basic Print Settings - Windows	89
Paper Source Options - Windows	92
Print Quality Options - Windows	92
Multi-Page Printing Options - Windows	92
Selecting Double-sided Printing Settings - Windows	93
Double-sided Printing Options - Windows	95
Print Density Adjustments - Windows	96
Selecting Additional Layout and Print Options - Windows	97
Custom Color Correction Options - Windows	99
Image Options and Additional Settings - Windows	100
Header/Footer Settings - Windows	101
Selecting a Printing Preset - Windows	102
Selecting Extended Settings - Windows	103
Extended Settings - Windows	104
Printing Your Document or Photo - Windows	105
Checking Print Status - Windows	107
Selecting Default Print Settings - Windows	107
Changing the Language of the Printer Software Screens	108
Changing Automatic Update Options	109
Printing with the Built-in Epson Driver - Windows 10 S	110
Selecting Print Settings - Windows 10 S	111
Printing on a Mac	114
Selecting Basic Print Settings - Mac	115
Paper Source Options - Mac	119
Print Quality Settings - Mac	119
Print Options - Mac	120
Selecting Page Setup Settings - Mac	120
Selecting Print Layout Options - Mac	121
Selecting Double-sided Printing Settings - Mac	122
Double-sided Printing Options and Adjustments - Mac	123
Managing Color - Mac	124
Color Matching and Color Options - Mac	125
Selecting Printing Preferences - Mac	126
Printing Preferences - Mac	127
Printing Your Document or Photo - Mac	128
Checking Print Status - Mac	129
Cancelling Printing Using a Product Button	129
Scanning	130
Starting a Scan	130
Starting a Scan Using the Product Control Panel	130
Scanning to a Memory Device	131
Scanning to a Connected Computer	133
Scanning to the Cloud	134
Scanning Using Web Services for Devices (WSD) - Windows	136
Control Panel Scanning Options	137
Changing Default Scan Job Settings	137
Starting a Scan Using the Epson Scan 2 Icon	138
Starting a Scan from a Scanning Program	140
Starting a Scan from a Smart Device	142
Scanning in Epson Scan 2	142
Additional Scanning Settings - Main Settings Tab	145
Additional Scanning Settings - Advanced Settings Tab	146
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	147
Image Format Options	148
Scan Resolution Guidelines	149
Scanning to Online Destinations Using Easy Photo Scan	150
Scanning Using Easy Photo Scan	150
Uploading Scanned Images to Facebook	152
Uploading Scanned Images to Google Photos	154
Uploading Scanned Images to Evernote	156
Uploading Scanned Images to SugarSync	158
Uploading Scanned Images to a Web Folder	159
Uploading Scanned Images to Email	161
Saving Scanned Images to a Folder	162
Epson JPEG File Settings	163
Epson TIFF and Multi-TIFF File Settings	164
Using Memory Cards with Your Product	166
Inserting a Memory Card	166
Memory Card Types	166
Memory Card File Specifications	167
Removing a Memory Card	168
Printing from a Memory Card	168
Viewing and Printing Photos	169
Viewing and Printing Photos from the LCD Screen	169
Memory Card Print Settings	172
Printing Photo Layouts from a Memory Card	173
Printing ID Photos from a Memory Card	176
Printing Photos with a Template	179
Printing Photo Greeting Cards	181
Creating and Printing a Greeting Card Template	181
Printing a Greeting Card from a Template	183
Transferring Photos on a Memory Card	184
Setting Up File Sharing for Photo Transfers from Your Computer	184
Transferring Photos from a Memory Card to Your Computer	185
Using an External Device with Your Product	187
Printing from a Camera	187
Selecting Print and Photo Adjustment Settings	187
Print Settings - Camera	189
Photo Adjustments - Camera	191
Connecting and Printing from a Camera	192
Printing from a Camera Wirelessly	193
Viewing or Printing from a USB Flash Drive or External Device	193
USB Device File Specifications	194
Connecting and Using a USB Flash Drive or External Device	194
Printing Personalized Projects	196
Printing Patterned Paper	196
Printing Calendar Pages	197
Printing Schedule Pages	198
Printing Lined Paper, Graph Paper, and Music Sheets	199
Printing Personalized Note Paper	201
Printing Coloring Book Pages	202
Printing on CDs/DVDs	205
CD/DVD Printing Features	205
Loading a CD/DVD	205
Removing a Printed CD/DVD	207
Placing a CD/DVD on the Scanner Glass	208
Copying onto a CD/DVD	208
Printing Photos from a Memory Card Onto a CD/DVD	209
Printing a Jewel Case Insert from a Memory Card	211
Printing on CDs/DVDs from a Computer	213
Starting Epson Print CD - Windows	213
Printing Your CD/DVD Design - Windows	214
Starting Epson Print CD - Mac	215
Printing Your CD/DVD Design - Mac	216
Replacing Ink Cartridges	218
Check Cartridge Status	218
Checking Cartridge Status on the LCD Screen	218
Checking Cartridge Status - Windows	219
Checking Cartridge Status - Mac	222
Purchase Epson Ink Cartridges	223
Ink Cartridge Part Numbers	223
Removing and Installing Ink Cartridges	224
Printing with Black Ink and Expended Color Cartridges	228
Printing with Expended Color Cartridges - Windows	228
Printing with Expended Color Cartridges - Mac	229
Conserving Low Black Ink with Windows	231
Adjusting Print Quality	232
Print Head Maintenance	232
Print Head Nozzle Check	232
Checking the Nozzles Using the Product Control Panel	233
Checking the Nozzles Using a Computer Utility	234
Print Head Cleaning	236
Cleaning the Print Head Using the Product Control Panel	237
Cleaning the Print Head Using a Computer Utility	238
Aligning the Print Head Using the Product Control Panel	240
Cleaning the Paper Guide	242
Cleaning and Transporting Your Product	245
Cleaning Your Product	245
Cleaning the Paper Rollers	248
Cleaning the Translucent Film	250
Transporting Your Product	251
Solving Problems	254
Checking for Software Updates	254
Product Status Messages	255
Running a Product Check	260
Resetting Control Panel Defaults	261
Solving Setup Problems	262
Product Does Not Turn On or Off	263
Noise After Ink Installation	263
Software Installation Problems	263
Solving Network Problems	264
Product Cannot Connect to a Wireless Router or Access Point	264
Network Software Cannot Find Product on a Network	265
Product Does Not Appear in Mac Printer Window	266
Cannot Print Over a Network	267
Cannot Scan Over a Network	268
Solving Copying Problems	269
Product Makes Noise, But Nothing Copies	269
Product Makes Noise When It Sits for a While	270
Solving Paper Problems	270
Paper Feeding Problems	270
Paper Jam Problems Inside the Product	271
Paper Jam Problems in the Paper Cassette	273
Paper Jam Problems in the Rear Cover	274
Paper Jams in the Automatic Document Feeder	276
Paper Ejection Problems	279
Solving Problems Printing from a Computer	280
Nothing Prints	280
Product Icon Does Not Appear in Windows Taskbar	281
Printing is Slow	282
Solving Page Layout and Content Problems	283
Inverted Image	284
Too Many Copies Print	284
Blank Pages Print	284
Incorrect Margins on Printout	285
Border Appears on Borderless Prints	285
Incorrect Characters Print	286
Incorrect Image Size or Position	286
Slanted Printout	287
Solving Print Quality Problems	288
White or Dark Lines in Printout	288
Blurry or Smeared Printout	289
Faint Printout or Printout Has Gaps	290
Grainy Printout	291
Incorrect Colors	292
Solving Scanning Problems	293
Scanning Software Does Not Operate Correctly	293
Cannot Start Epson Scan 2	294
Scanning is Slow	295
Solving Scanned Image Quality Problems	295
Image Consists of a Few Dots Only	295
Line of Dots Appears in All Scanned Images	296
Straight Lines in an Image Appear Crooked	296
Image is Distorted or Blurry	296
Image Colors are Patchy at the Edges	297
Image is Scanned Upside-Down	297
Image is Too Dark	297
Back of Original Image Appears in Scanned Image	298
Ripple Patterns Appear in an Image	298
Scanned Image Colors Do Not Match Original Colors	298
Scanned Image Edges are Cropped	299
Solving Memory Card Problems	299
Memory Card Does Not Fit Into a Slot	299
Cannot View or Print Photos from a Memory Card or Device	299
Cannot Transfer Photos to or from a Memory Card or Device	300
Solving USB Device Problems	300
Cannot View or Print from a USB Device	301
Cannot Save Files on a USB Device	301
Cannot Transfer Files To or From a USB Device	302
Solving CD/DVD Problems	302
CD/DVD Jam Problems	302
Image Not Centered on CD/DVD	303
Ink Smears on CD/DVD	303
Faint Image on CD/DVD	303
Uninstall Your Product Software	304
Uninstalling Product Software - Windows	304
Uninstalling Product Software - Mac	305
Where to Get Help	305
Technical Specifications	307
Windows System Requirements	307
Mac System Requirements	308
Paper Specifications	308
Printable Area Specifications	310
Scanning Specifications	312
Automatic Document Feeder (ADF) Specifications	312
Ink Cartridge Specifications	313
Memory Card Specifications	314
Dimension Specifications	314
Electrical Specifications	315
Environmental Specifications	315
Interface Specifications	315
External USB Device Specifications	316
Network Interface Specifications	316
Safety and Approvals Specifications	317
Notices	318
Important Safety Instructions	318
General Product Safety Instructions	318
Ink Cartridge Safety Instructions	320
Wireless Connection Safety Instructions	321
LCD Screen Safety Instructions	321
Important Privacy Notice (Printer Serial Number)	322
FCC Compliance Statement	322
Binding Arbitration and Class Waiver	323
Trademarks	326
Copyright Notice	327
libTIFF Software Acknowledgment	327
A Note Concerning Responsible Use of Copyrighted Materials	328
Default Delay Times for Power Management for Epson Products	328