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Epson XP-330 User Manual - Page 220

Cannot Scan Over a Network

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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product's LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related tasks Selecting Wireless Network Settings From the Control Panel Printing a Network Status Sheet Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again. • Check the connection setting and test the connection using Epson Scan Settings: 220

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Adjusting Control Panel Position	15
Changing LCD Screen Language	15
Turning Off Control Panel Sounds	17
Product Parts Locations	17
Product Parts - Top	18
Product Parts - Inside	20
Product Parts - Back	21
The Power Off and Sleep Timers	21
Changing the Power Off and Sleep Timer Settings From the Control Panel	21
Changing the Power and Sleep Timer Settings - Windows	24
Changing the Power and Sleep Timer Settings - OS X	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Setting Up Epson Connect Services	26
Using Epson Email Print	27
Using the Epson iPrint Mobile App	28
Using the Epson Creative Print Mobile App	28
Using Epson Remote Print	29
Using Epson Scan to Cloud	30
Using Google Cloud Print	30
Setting Up Google Cloud Print on a Chromebook	31
Using AirPrint	32
Using the Mopria Print Service	33
Android Printing Using the Epson Print Enabler	33
Using Fire OS Printing	34
Using Windows 10 Mobile Printing	34
Using Epson Print and Scan App with Windows Tablets	35
Wi-Fi Networking	36
Wi-Fi Infrastructure Mode Setup	36
Selecting Wireless Network Settings From the Control Panel	37
Wi-Fi Direct Mode Setup	39
Enabling Wi-Fi Direct Mode	40
Wi-Fi Protected Setup (WPS)	42
Using WPS to Connect to a Network	43
Printing a Network Status Sheet	43
Changing or Updating Network Connections	45
Accessing the Web Config Utility	45
Changing a USB Connection to a Wi-Fi Connection	45
Connecting to a New Wi-Fi Router	46
Disabling Wi-Fi Features	46
Loading Paper	48
Loading Paper for Documents and Photos	48
Loading Envelopes	51
Paper Loading Capacity	54
Available Epson Papers	55
Borderless Paper Type Compatibility	56
Paper or Media Type Settings - Control Panel	57
Paper or Media Type Settings - Product Software	58
Placing Originals on the Product	59
Placing Originals on the Scanner Glass	59
Copying	62
Copying Documents or Photos	62
Paper Size Settings - Copying	64
Copying Options	64
Printing from a Computer	66
Printing with Windows	66
Selecting Basic Print Settings - Windows	66
Print Quality Options - Windows	69
Multi-Page Printing Options - Windows	69
Selecting Double-sided Printing Settings - Windows	69
Double-sided Printing Options - Windows	71
Selecting Additional Layout and Print Options - Windows	71
Custom Color Correction Options - Windows	73
Image Options and Additional Settings - Windows	74
Header/Footer Settings - Windows	75
Selecting a Printing Preset - Windows	76
Selecting Extended Settings - Windows	77
Extended Settings - Windows	78
Printing Your Document or Photo - Windows	79
Checking Print Status - Windows	81
Selecting Default Print Settings - Windows	81
Changing the Language of the Printer Software Screens	82
Changing Automatic Update Options	83
Printing with OS X	84
Selecting Basic Print Settings - OS X	85
Print Quality Settings - OS X	88
Print Options - OS X	89
Selecting Page Setup Settings - OS X	89
Selecting Print Layout Options - OS X	90
Managing Color - OS X	91
Color Matching and Color Options - OS X	92
Selecting Printing Preferences - OS X	93
Printing Preferences - OS X	94
Printing Your Document or Photo - OS X	94
Checking Print Status - OS X	95
Cancelling Printing Using a Product Button	96
Scanning	97
Starting a Scan	97
Starting a Scan Using the Product Control Panel	97
Changing Default Scan Button Settings	99
Starting a Scan Using the Epson Scan Icon	99
Starting a Scan from a Scanning Program	102
Selecting Epson Scan Settings	104
Scan Modes	104
Selecting the Scan Mode	105
Scanning in Full Auto Mode	105
Available Image Adjustments - Full Auto Mode	108
Scanning in Home Mode	108
Selecting a Scan Area - Home Mode	111
Available Image Adjustments - Home Mode	114
Selecting a Scan Size - Home Mode	115
Scanning in Office Mode	118
Selecting a Scan Area - Office Mode	119
Available Image Adjustments - Office Mode	121
Scanning in Professional Mode	122
Available Image Types - Professional Mode	125
Selecting a Scan Area - Professional Mode	125
Available Image Adjustments - Professional Mode	128
Selecting a Scan Size - Professional Mode	130
Image Preview Guidelines	133
Scan Resolution Guidelines	133
Selecting Scan File Settings	135
Available Scanned File Types and Optional Settings	136
Scanning with OS X Using Image Capture	137
Available Scan Settings - OS X Image Capture	139
Scanning from Smart Devices	139
Scanning Special Projects	139
Scanning to Online Destinations Using Easy Photo Scan	140
Scanning Using Easy Photo Scan	140
Uploading Scanned Images to Facebook	142
Uploading Scanned Images to Picasa	144
Uploading Scanned Images to Evernote	146
Uploading Scanned Images to SugarSync	148
Uploading Scanned Images to a Web Folder	150
Uploading Scanned Images to Email	152
Saving Scanned Images to a Folder	153
Epson JPEG File Settings	154
Epson TIFF and Multi-TIFF File Settings	155
Scanning to a PDF File	156
Restoring Photo Colors as You Scan	159
Using Memory Cards With Your Product	161
Inserting a Memory Card	161
Memory Card Types	162
Memory Card File Specifications	162
Removing a Memory Card	163
Printing from a Memory Card	163
Viewing and Printing Photos	164
Viewing and Printing Individual Photos	164
Selecting Print Settings for Photos Displayed on the LCD Screen	165
Print Setting Options - Photo Mode	166
Transferring Photos on a Memory Card	167
Setting Up File Sharing for Photo Transfers From Your Computer	167
Transferring Photos from a Memory Card to Your Computer	167
Printing Personalized Projects	169
Printing Lined Paper and Graph Paper	169
Printing Personalized Note Paper	171
Printing Calendar Pages	172
Replacing Ink Cartridges	175
Check Cartridge Status	175
Checking Cartridge Status on the LCD Screen	175
Checking Cartridge Status with Windows	177
Checking Cartridge Status with OS X	180
Purchase Epson Ink Cartridges	181
Ink Cartridge Part Numbers	181
Removing and Installing Ink Cartridges	182
Replacing Ink Cartridges Using a Computer Utility	187
Printing with Black Ink and Expended Color Cartridges	188
Printing with Expended Color Cartridges - Windows	188
Printing with Expended Color Cartridges - OS X	189
Conserving Low Black Ink with Windows	190
Adjusting Print Quality	192
Print Head Maintenance	192
Print Head Nozzle Check	192
Checking the Nozzles Using the Product Control Panel	192
Checking the Nozzles Using a Computer Utility	195
Print Head Cleaning	196
Cleaning the Print Head Using the Product Control Panel	197
Cleaning the Print Head Using a Computer Utility	198
Print Head Alignment	201
Aligning the Print Head Using the Product Control Panel	201
Aligning the Print Head Using a Computer Utility	203
Cleaning the Paper Path	205
Cleaning and Transporting Your Product	206
Cleaning Your Product	206
Transporting Your Product	206
Solving Problems	209
Checking for Software Updates	209
Product Status Messages	210
Running a Product Check	211
Resetting Control Panel Defaults	213
Solving Setup Problems	214
Noise After Ink Installation	215
Software Installation Problems	215
Control Panel Setup Problems	216
USB Connection Problems	216
Solving Network Problems	216
Product Cannot Connect to a Wireless Router or Access Point	216
Network Software Cannot Find Product on a Network	218
Product Does Not Appear in OS X Printer Window	219
Cannot Print Over a Network	219
Cannot Scan Over a Network	220
Solving Copying Problems	221
Product Makes Noise, But Nothing Copies	221
Product Makes Noise When It Sits for a While	222
Solving Paper Problems	222
Paper Feeding Problems	222
Paper Jam Problems	223
Paper Ejection Problems	224
Solving Problems Printing from a Computer	224
Nothing Prints	225
Product Icon Does Not Appear in Windows Taskbar	225
Error After Cartridge Replacement	226
Printing is Slow	227
Solving Page Layout and Content Problems	228
Inverted Image	228
Too Many Copies Print	229
Blank Pages Print	229
Incorrect Margins on Printout	229
Border Appears on Borderless Prints	230
Incorrect Characters Print	231
Incorrect Image Size or Position	231
Slanted Printout	231
Solving Print Quality Problems	232
White or Dark Lines in Printout	232
Blurry or Smeared Printout	233
Faint Printout or Printout Has Gaps	234
Grainy Printout	235
Incorrect Colors	236
Solving Scanning Problems	236
Scanning Software Does Not Operate Correctly	237
Cannot Start Epson Scan	237
Solving Scanned Image Quality Problems	238
Image Consists of a Few Dots Only	239
Line of Dots Appears in All Scanned Images	239
Straight Lines in an Image Appear Crooked	239
Image is Distorted or Blurry	240
Image Colors are Patchy at the Edges	240
Image is Too Dark	240
Back of Original Image Appears in Scanned Image	241
Ripple Patterns Appear in an Image	241
Image is Scanned Upside-Down	241
Scanned Image Colors Do Not Match Original Colors	241
Scan Area is Not Adjustable in Thumbnail Preview	242
Scanned Image Edges are Cropped	242
Solving Memory Card Problems	242
Memory Card Does Not Fit Into a Slot	243
Cannot View or Print Photos from a Memory Card	243
Cannot Transfer Photos To or From a Memory Card	243
Uninstall Your Product Software	244
Uninstalling Product Software - Windows	244
Uninstalling Product Software - OS X	246
Where to Get Help	246
Technical Specifications	248
Windows System Requirements	248
OS X System Requirements	249
Printing Specifications	249
Paper Specifications	249
Printable Area Specifications	250
Scanning Specifications	252
Ink Cartridge Specifications	253
Memory Card Specifications	254
Dimension Specifications	254
Electrical Specifications	255
Environmental Specifications	255
Interface Specifications	255
Network Interface Specifications	256
Safety and Approvals Specifications	256
Notices	258
General Product Safety Instructions	258
Ink Cartridge Safety Instructions	260
LCD Screen Safety Instructions	261
Wireless Connection Safety Instructions	261
FCC Compliance Statement	261
Trademarks	262
Copyright Notice	262
libTIFF Software Acknowledgment	263
A Note Concerning Responsible Use of Copyrighted Materials	264
Default Delay Times for Power Management for Epson Products	264

Match case Limit results 1 per page

220

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing printing from a device over the network. See your router or access point documentation for

instructions on disabling the Privacy Separator function.

• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not

lit or does not appear on the product's LCD screen, make sure your product software was installed

correctly. If necessary, reinstall your software.

Parent topic:

Solving Network Problems

Related tasks

Selecting Wireless Network Settings From the Control Panel

Printing a Network Status Sheet

Cannot Scan Over a Network

If you cannot start Epson Scan for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your

firewall or security software.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few

seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try

restarting Epson Scan again.

• Check the connection setting and test the connection using Epson Scan Settings: