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Epson WorkForce ST-C4100 Users Guide - Page 276

Position, Size, or Margins of Copies are Incorrect, Solving Paper Problems, Paper Feeding Problems

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Position, Size, or Margins of Copies are Incorrect If the position, size, or margins of your copies are incorrect, try these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the scanner glass, make sure the original is placed correctly for scanning. Align the corner of the original with the corner indicated by the symbol on the scanner glass. If necessary, move the original away from the edges of the scanner glass slightly. • Clean the scanner glass and ADF. • Make sure the paper is loaded in the correct direction. Parent topic: Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Originals Do Not Feed From the Automatic Document Feeder Paper Jams Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure the paper cassette is inserted all the way in the printer. • Make sure the paper size and type settings match the size and type of paper you loaded. • If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette. • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it. • Do not load more than the recommended number of sheets. • Make sure your paper meets the specifications for your product. • If paper jams when you print on both sides of the paper, try loading fewer sheets. • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick. 276

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	17
Product Parts - Back	19
Using the Control Panel	19
Control Panel Buttons and Lights	20
The LCD Screen	21
Status Icon Information	21
Navigating the LCD Screen	22
Entering Characters on the LCD Screen	23
Selecting the Date and Time	24
Viewing Animations	25
Changing LCD Screen Language	25
Selecting Your Country or Region	25
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	26
Turning Off the Operation Time Out Setting	27
Using Power Saving Settings	27
Changing the Sleep Timer Settings	27
Changing the Power Off Timer Settings	27
Using the Epson Smart Panel Mobile App	28
Voice-activated Printing	28
Epson Connect Solutions for Smartphones, Tablets, and More	29
Setting Up Epson Connect Services	29
Using Epson Email Print	30
Using Epson Remote Print	31
Using Epson Scan to Cloud	31
Using AirPrint	32
Setting Up Printing on a Chromebook	33
Android Printing Using the Epson Print Enabler	33
Using Fire OS Printing	34
Using Windows 10 Mobile Printing	34
Using Epson Print and Scan App with Windows Tablets	35
Using the Mopria Print Service	35
Wi-Fi or Wired Networking	37
Network Security Recommendations	37
Wi-Fi Infrastructure Mode Setup	38
Selecting Wireless Network Settings from the Control Panel	39
Setting Up Wireless Printing from a Smartphone or Tablet	41
Wi-Fi Direct Mode Setup	42
Enabling Wi-Fi Direct (Simple AP) Mode	43
Wi-Fi Protected Setup (WPS)	45
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	47
Printing a Network Connection Report	47
Network Connection Report Codes and Messages	48
Changing or Updating Network Connections	53
Accessing the Web Config Utility	53
Changing a USB Connection to a Wi-Fi Connection	54
Changing a Wi-Fi Connection to a Wired Network Connection	54
Connecting to a New Wi-Fi Router	55
Disabling Wi-Fi Features	55
Loading Paper	57
Loading Paper in the Cassette	57
Paper Loading Capacity	62
Double-sided Printing Capacity	64
Compatible Epson Papers	65
Borderless Paper Type Compatibility	67
Selecting the Paper Settings - Control Panel	68
Paper or Media Type Settings - Control Panel	69
Paper or Media Type Settings - Printing Software	70
Selecting the Default Paper Source Settings	70
Paper Source Settings Options	71
Selecting the Universal Print Settings	72
Universal Print Settings Options	73
Placing Originals on the Product	74
Placing Originals on the Scanner Glass	74
Placing Originals in the Automatic Document Feeder	76
ADF Original Document Specifications	79
Copying	80
Copying Documents or Photos	80
Copying Options	81
Printing from a Computer	84
Printing with Windows	84
Selecting Basic Print Settings - Windows	85
Print Quality Options - Windows	87
Multi-Page Printing Options - Windows	87
Selecting Double-sided Printing Settings - Windows	88
Double-sided Printing Options - Windows	91
Print Density Adjustments - Windows	91
Selecting Additional Layout and Print Options - Windows	92
Custom Color Correction Options - Windows	94
Image Options and Additional Settings - Windows	95
Header/Footer Settings - Windows	96
Selecting a Printing Preset - Windows	97
Selecting Extended Settings - Windows	98
Extended Settings - Windows	100
Printing Your Document or Photo - Windows	102
Checking Print Status - Windows	103
Locking Printer Settings - Windows	104
Locked Setting Options	105
Selecting Default Print Settings - Windows	107
Changing the Language of the Printer Software Screens	108
Changing Automatic Update Options	109
Printing with the Built-in Epson Driver - Windows 10 S	110
Selecting Print Settings - Windows 10 S	110
Printing on a Mac	114
Selecting Basic Print Settings - Mac	115
Print Quality Options - Mac	118
Print Options - Mac	119
Selecting Page Setup Settings - Mac	119
Selecting Print Layout Options - Mac	120
Selecting Double-sided Printing Settings - Mac	121
Double-sided Printing Options and Adjustments - Mac	123
Managing Color - Mac	123
Color Matching and Color Options - Mac	124
Selecting Printing Preferences - Mac	125
Printing Preferences - Mac	126
Printing Your Document or Photo - Mac	127
Checking Print Status - Mac	128
Printing from a Smartphone or Tablet	129
Printing with Epson Photo+	129
Cancelling Printing From the LCD Screen	129
Scanning	130
Starting a Scan	130
Starting a Scan Using the Product Control Panel	130
Scanning to a Connected Computer	132
Scanning to the Cloud	133
Setting Up a WSD Port (Windows 7/Windows Vista)	134
Control Panel Scanning Options	135
Changing Default Scan Job Settings	136
Starting a Scan Using Epson ScanSmart	137
Starting a Scan Using the Epson Scan 2 Icon	138
Starting a Scan from a Scanning Program	140
Starting a Scan from a Smartphone or Tablet	142
Scanning a Document in Epson ScanSmart	142
Saving a Scan	145
Attaching a Scan to Email	146
Sending a Scan to a Cloud Service	147
Printing a Scan	148
Selecting Epson ScanSmart Settings	150
Changing the Epson Product	150
Changing the Scan Settings	151
Changing the File Name Settings	153
Changing the Save Settings	154
Save Settings	156
Customizing Action Icons	158
Scanning in Epson Scan 2	159
Additional Scanning Settings - Main Settings Tab	162
Additional Scanning Settings - Advanced Settings Tab	162
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	164
Image Format Options	165
Scan Resolution Guidelines	166
Faxing	168
Connecting a Telephone or Answering Machine	168
Setting Up Fax Features	171
Setting Up Basic Fax Features	171
Using the Fax Setup Wizard	172
Selecting the Line Type	173
Setting the Number of Rings to Answer	175
Selecting Advanced Fax Settings	176
Print Settings - Fax	177
Basic Settings - Fax	178
Security Settings - Fax	180
Setting Up the Fax Utility - Windows	181
Setting Up Fax Features Using the Fax Utility - Mac	183
Setting Up Contacts and Contact Groups	184
Setting Up Contacts Using the Product Control Panel	185
Creating a Contact or Group	185
Editing or Deleting a Contact or Group	186
Sending Faxes	188
Sending Faxes from the Product Control Panel	188
Sending a Fax Using the Keypad, Contact List, or History	188
Fax Sending Options	190
Sending a Fax at a Specified Time	192
Dialing Fax Numbers from a Connected Telephone	193
Sending Faxes Using the Fax Utility - Windows	194
Sending Faxes Using the Fax Utility - Mac	197
Receiving Faxes	199
Fax Reception	199
Receiving Faxes Automatically	200
Receiving Faxes Manually	200
Receiving a Fax by Polling	201
Storing and Viewing Received Faxes	202
Checking Fax Status	203
Printing Fax Reports	204
Fax Report Options	205
Refilling Ink and Replacing the Maintenance Box	206
Ink Safety Precautions	206
Checking the Ink and Maintenance Box Levels	208
Checking Ink Levels on Your Product	209
Checking Maintenance Box Status on the LCD Screen	209
Checking Ink and Maintenance Box Levels - Windows	210
Checking Ink and Maintenance Box Levels - Mac	212
Disabling Special Offers with Windows	213
Purchase Epson Ink and Maintenance Box	214
Ink Bottle and Maintenance Box Part Numbers	215
Refilling the Ink Tanks	215
Maintenance Box Replacement	221
Adjusting Print Quality	223
Print Head Maintenance	223
Print Head Nozzle Check	223
Checking the Nozzles Using the Product Control Panel	224
Checking the Nozzles Using a Computer Utility	226
Print Head Cleaning	229
Cleaning the Print Head Using the Product Control Panel	229
Cleaning the Print Head Using a Computer Utility	232
Power Cleaning	235
Power Cleaning Using the Product Control Panel	235
Power Cleaning Using a Computer Utility	236
Print Head Alignment	238
Aligning the Print Head Using the Product Control Panel	238
Cleaning the Paper Guide	240
Cleaning the Print Head Path	242
Cleaning the Paper Rollers	246
Checking the Number of Sheets Fed	249
Checking the Number of Sheets on the LCD Screen	249
Checking the Sheet Counter - Windows	249
Checking the Sheet Counter - Mac	250
Cleaning and Transporting Your Product	252
Cleaning Your Product	252
Transporting Your Product	254
Solving Problems	259
Checking for Software Updates	259
Viewing the Help Screen	260
Product Status Messages	261
Message Appears Prompting You to Reset Ink Levels	263
Running a Product Check	264
Resetting Control Panel Defaults	265
Solving Setup Problems	265
Product Does Not Turn On or Off	265
Noise After Filling the Ink	266
Software Installation Problems	266
Solving Network Problems	267
Product Cannot Connect to a Wireless Router or Access Point	267
Network Software Cannot Find Product on a Network	269
Product Does Not Appear in Mac Printer Window	270
Wireless Network Connection is Unstable on a Mac	271
Wired Network Connection Becomes Unstable	271
Cannot Print Over a Network	272
Cannot Scan Over a Network	273
Solving Copying Problems	274
Product Makes Noise, But Nothing Copies	275
Product Makes Noise When It Sits for a While	275
Copies Have Incorrect or Faint Colors	275
Position, Size, or Margins of Copies are Incorrect	276
Solving Paper Problems	276
Paper Feeding Problems	276
Originals Do Not Feed From the Automatic Document Feeder	277
Paper Jams Inside the Product	278
Paper Ejection Problems	279
Solving Problems Printing from a Computer	279
Nothing Prints	279
Product Icon Does Not Appear in Windows Taskbar	281
Printing is Slow	281
Solving Page Layout and Content Problems	283
Inverted Image	284
Too Many Copies Print	284
Blank Pages Print	284
Incorrect Margins on Printout	285
Border Appears on Borderless Prints	286
Incorrect Characters Print	286
Incorrect Image Size or Position	287
Slanted Printout	288
Solving Print Quality Problems	288
White or Dark Lines in Printout	289
Blurry or Smeared Printout	290
Faint Printout or Printout Has Gaps	292
Grainy Printout	293
Incorrect Colors	294
Solving Scanning Problems	295
Scanning Software Does Not Operate Correctly	296
Cannot Start Epson Scan 2	296
Scanning is Slow	297
Cannot Send Scans to a Cloud Service	298
Solving Scanned Image Quality Problems	298
Image Consists of a Few Dots Only	298
Line of Dots Appears in All Scanned Images	299
Straight Lines in an Image Appear Crooked	299
Scanned Image Quality Problems	299
Characters are Not Recognized During Conversion to Editable Text (OCR)	301
Image Colors are Patchy at the Edges	302
Ripple Patterns Appear in an Image	302
Scanned Image Edges are Cropped	302
Resetting the Epson Scan 2 Settings	302
Solving Faxing Problems	303
Cannot Send or Receive Faxes	303
Cannot Receive Faxes with a Telephone Connected to Your Product	305
Fax Memory Full Error Appears	305
Fax Quality is Poor	306
Sent Fax is Received in an Incorrect Size	307
Received Fax is Not Printed	307
Uninstall Your Product Software	307
Uninstalling Product Software - Windows	307
Uninstalling Product Software - Mac	309
Where to Get Help	309
Technical Specifications	311
Windows System Requirements	311
Mac System Requirements	312
Paper Specifications	313
Printable Area Specifications	314
Scanning Specifications	316
Automatic Document Feeder (ADF) Specifications	316
Fax Specifications	317
Ink Specifications	317
Dimension Specifications	318
Electrical Specifications	319
Environmental Specifications	319
Interface Specifications	319
Network Interface Specifications	320
Safety and Approvals Specifications	321
Notices	322
Important Safety Instructions	322
General Product Safety Instructions	322
Wireless Connection Safety Instructions	324
LCD Screen Safety Instructions	324
Telephone Equipment Safety Instructions	325
FCC Compliance Statement	325
Binding Arbitration and Class Waiver	328
Trademarks	331
Copyright Notice	332
libTIFF Software Acknowledgment	332
A Note Concerning Responsible Use of Copyrighted Materials	333
Default Delay Times for Power Management for Epson Products	333

Match case Limit results 1 per page

276

Position, Size, or Margins of Copies are Incorrect

If the position, size, or margins of your copies are incorrect, try these solutions:

• When placing originals in the ADF, make sure the edge guides are against the edges of the paper.

• When placing originals on the scanner glass, make sure the original is placed correctly for scanning.

Align the corner of the original with the corner indicated by the symbol on the scanner glass. If

necessary, move the original away from the edges of the scanner glass slightly.

• Clean the scanner glass and ADF.

• Make sure the paper is loaded in the correct direction.

Parent topic:

Solving Copying Problems

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems

Originals Do Not Feed From the Automatic Document Feeder

Paper Jams Inside the Product

Paper Ejection Problems

Parent topic:

Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Make sure the paper cassette is inserted all the way in the printer.

• Make sure the paper size and type settings match the size and type of paper you loaded.

• If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides.

Make sure the paper stack is not above the tab on the edge guides inside the cassette.

• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.

• Do not load more than the recommended number of sheets.

• Make sure your paper meets the specifications for your product.

• If paper jams when you print on both sides of the paper, try loading fewer sheets.

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.