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Epson WorkForce Pro ST-C5500 Users Guide - Page 357

Product Status Messages, EPSON Software Updater

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You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related references Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by pressing the Job/Status button and selecting Printer Status. Note: If the LCD screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. Printer error. Contact Epson Support. The product may be damaged, but features such as scanning Non-printing features are available. are still available. Contact Epson for support. Printer error. For details, see your documentation. The product may be damaged. Contact Epson for support. Paper out in XX. Load paper. Paper Load the size and type of paper in the indicated paper source. Size: XX/Paper Type: XX The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press OK.) 357

Section	Page
Contents	3
Product Basics	18
Using the Control Panel	18
Control Panel Buttons and Lights	19
The LCD Screen	20
Status Icon Information	20
Entering Characters on the LCD Screen	22
Job/Status Screen	23
Viewing Animations	23
Selecting the Date and Time	24
Selecting Your Country or Region	25
Setting a Password and Locking the Control Panel	26
Using Presets	27
Setting User Feature Restrictions (Access Control)	30
Changing LCD Screen Language	31
Adjusting Control Panel Sounds	32
Adjusting the Screen Brightness	33
Turning Off the Operation Time Out Setting	34
Preventing PC Connection via USB	35
Product Parts Locations	35
Product Parts - Front	36
Product Parts - Inside	38
Product Parts - Back	40
Using Power Saving Settings	40
Changing the Sleep Timer Settings	41
Changing the Power Off Timer Settings	42
Epson Connect Solutions for Smartphones, Tablets, and More	42
Setting Up Epson Connect Services	43
Using Epson Email Print	44
Using the Epson iPrint Mobile App	45
Using Epson Remote Print	45
Using Epson Scan to Cloud	46
Using AirPrint	47
Android Printing Using the Epson Print Enabler	47
Using Epson Print and Scan App with Windows Tablets	48
Using the Mopria Print Service	48
Wi-Fi or Wired Networking	50
Network Security Recommendations	50
Wi-Fi Infrastructure Mode Setup	51
Selecting Wireless Network Settings from the Control Panel	52
Wi-Fi Direct Mode Setup	54
Enabling Wi-Fi Direct Mode (Simple AP)	55
Modifying the Wi-Fi Direct Network Name or Password	56
Wi-Fi Protected Setup (WPS)	59
Using WPS to Connect to a Network	59
Printing a Network Status Sheet	60
Printing a Network Connection Report	61
Network Connection Report Codes and Messages	63
Configuring Email Server Settings	68
Changing or Updating Network Connections	70
Changing a USB Connection to a Wi-Fi Connection	70
Changing a Wi-Fi Connection to a Wired Network Connection	70
Connecting to a New Wi-Fi Router	71
Disabling Wi-Fi Features	71
Disabling Wi-Fi Direct Features	72
Enabling PCL or PostScript Printing	74
Installing the PCL Driver - Windows	74
Installing the PostScript (PS3) Printer Software - Windows	76
Installing the PostScript (PS3) Printer Software - Mac	76
Selecting PDL (Page Description Language) Settings	77
PDL Print Configuration Options	78
Selecting Printer Language and Interface Settings	80
Printing Language and Interface Options	81
Printing a PCL or PS3 (PostScript) Status Sheet	82
Loading Paper	84
Loading Paper in the Cassettes	84
Paper Loading Capacity	87
Double-sided Printing Capacity	91
Compatible Epson Papers	93
Paper or Media Type Settings - Printing Software	94
Selecting the Paper Settings for Each Source - Control Panel	95
Paper Type Settings - Control Panel	96
Selecting Default Paper Settings - Administrator	97
Selecting the Default Printer Settings	97
Paper Source Settings Options	97
Selecting the Universal Print Settings	98
Universal Print Settings Options	99
Placing Originals on the Product	101
Placing Originals on the Scanner Glass	101
Placing Originals in the Automatic Document Feeder	103
Copying	107
Copying Documents or Photos	107
Copying Options	108
Printing from a Computer	112
Printing with the Standard Epson Printer Software - Windows	112
Selecting Basic Print Settings - Windows	113
Paper Source Options - Windows	116
Print Quality Options - Windows	116
Multi-Page Printing Options - Windows	116
Selecting Double-sided Printing Settings - Windows	117
Double-sided Printing Options - Windows	119
Print Density Adjustments - Windows	119
Selecting Additional Layout and Print Options - Windows	120
Custom Color Correction Options - Windows	122
Image Options and Additional Settings - Windows	123
Header/Footer Settings - Windows	123
Selecting a Printing Preset - Windows	125
Selecting Extended Settings - Windows	127
Extended Settings - Windows	128
Printing Your Document or Photo - Windows	130
Locking Printer Settings - Windows	130
Locked Setting Options	132
Entering a User ID and Password for Printing	133
Selecting Default Print Settings - Windows	135
Changing the Language of the Printer Software Screens	136
Changing Automatic Update Options	137
Printing with the Built-in Epson Driver - Windows 10 S	138
Selecting Print Settings - Windows 10 S	138
Printing with the Epson Standard Printer Software - Mac	142
Selecting Basic Print Settings - Mac	143
Paper Source Options - Mac	146
Print Quality Options - Mac	146
Selecting Page Setup Settings - Mac	147
Selecting Print Layout Options - Mac	148
Selecting Double-sided Printing Settings - Mac	149
Double-sided Printing Options and Adjustments - Mac	151
Selecting Printing Preferences - Mac	151
Printing Preferences - Mac	152
Printing Your Document or Photo - Mac	153
Checking Print Status - Mac	154
Setting Up Printing on a Chromebook	155
Printing with the PCL Printer Software - Windows	155
Synchronizing Printer Settings - PCL Driver - Windows	155
Selecting Basic Print Settings - PCL Driver - Windows	156
Selecting Default Print Settings - PCL Driver - Windows	158
Locking Printer Settings - PCL Driver - Windows	160
PCL Driver Locked Setting Options	161
Printing with the PostScript (PS3) Printer Software - Windows	162
Selecting Basic Print Settings - PostScript Printer Software - Windows	163
Selecting Default Print Settings - PostScript Printer Software - Windows	165
Printing with the PostScript (PS3) Printer Software - Mac	167
Selecting Basic Print Settings - PostScript Printer Software - Mac	167
Cancelling Printing Using a Product Button	171
Scanning	172
Starting a Scan	172
Starting a Scan Using the Product Control Panel	172
Scanning to Email	174
Scanning to a Connected Computer	176
Scanning to a Memory Device	177
Scanning to the Cloud	179
Control Panel Scanning Options	180
Setting Up and Scanning to a Network Folder or FTP Server	182
Creating a Shared Network Folder	182
Registering Contacts for Network Folder or FTP Scanning - Web Config	184
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	185
Scanning to a Network Folder or FTP Server	187
Starting a Scan Using the Epson Scan 2 Icon	189
Starting a Scan from a Scanning Program	192
Starting a Scan from a Smartphone or Tablet	194
Entering a User ID and Password for Scanning	194
Scanning a Document in Epson ScanSmart	195
Saving a Scan	198
Attaching a Scan to Email	199
Sending a Scan to a Cloud Service	200
Printing a Scan	202
Selecting Epson ScanSmart Settings	203
Changing the Epson Product	203
Changing the Scan Settings	204
Changing the File Name Settings	207
Changing the Save Settings	208
Save Settings	210
Customizing Action Icons	212
Scanning in Epson Scan 2	213
Available Document Source Settings	216
Additional Scanning Settings - Main Settings Tab	216
Additional Scanning Settings - Advanced Settings Tab	217
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	218
Image Format Options	220
Scan Resolution Guidelines	220
Faxing	222
Connecting a Telephone or Answering Machine	222
Setting Up Fax Features	225
Setting Up Basic Fax Features	225
Using the Fax Setup Wizard	225
Selecting the Line Type	227
Setting the Number of Rings to Answer	228
Selecting Advanced Fax Settings	229
Basic Settings - Fax	230
Send Settings - Fax	231
Receive Settings - Fax	232
Report Settings - Fax	234
Security Settings - Fax	235
Setting Up the Fax Utility - Windows	236
Setting Up Fax Features Using the Fax Utility - Mac	238
Setting Up Contacts and Contact Groups	239
Creating a Contact	240
Editing or Deleting a Contact	242
Creating a Contact Group	243
Editing or Deleting a Contact Group	245
Sending Faxes	247
Sending Faxes from the Product Control Panel	247
Sending a Fax Using the Keypad, Contact List, or History	247
Fax Sending Options	250
Sending a Fax at a Specified Time	252
Sending a Fax on Demand	253
Sending a Stored Fax	255
Dialing Fax Numbers from a Connected Telephone	256
Sending Faxes Using the Fax Utility - Windows	257
Sending Faxes Using the Fax Utility - Mac	259
Receiving Faxes	262
Fax Reception	262
Receiving Faxes Automatically	263
Receiving Faxes Manually	263
Forwarding Received Faxes	264
Receiving a Fax by Polling	265
Viewing a Fax on the LCD Screen (Using the Fax Box)	266
Checking Fax Status	267
Printing Fax Reports	268
Fax Report Options	269
Using External USB Devices with Your Product	270
Connecting a USB Device	270
USB Device Photo File Specifications	270
Disconnecting a USB Device	271
Refilling Ink and Replacing the Maintenance Box	272
Ink Safety Precautions	272
Checking the Ink and Maintenance Box Levels	274
Checking the Ink Levels on Your Product	274
Checking Maintenance Box Status on the LCD Screen	275
Checking Ink and Maintenance Box Levels - Windows	275
Checking Ink and Maintenance Box Levels - Mac	277
Disabling Special Offers with Windows	278
Purchase Epson Ink and Maintenance Box	280
Ink Bottle and Maintenance Box Part Numbers	280
Refilling the Ink Tanks	280
Maintenance Box Replacement	285
Adjusting Print Quality	287
Print Head Maintenance	287
Print Head Nozzle Check	287
Checking the Nozzles Using the Product Control Panel	288
Checking the Nozzles Using a Computer Utility	289
Print Head Cleaning	291
Cleaning the Print Head Using the Product Control Panel	292
Cleaning the Print Head Using a Computer Utility	293
Print Quality Adjustment	295
Adjusting the Print Quality Using the Product Control Panel	296
Power Cleaning	297
Power Cleaning Using a Computer Utility	298
Power Cleaning Using the Product Control Panel	299
Print Head Alignment	300
Aligning the Print Head Using the Product Control Panel	300
Cleaning the Paper Guide	301
Cleaning the Print Head Path	302
Checking the Number of Sheets Fed	306
Checking the Number of Sheets on the LCD Screen	306
Checking the Sheet Counter - Windows	306
Checking the Sheet Counter - Mac	307
Cleaning and Transporting Your Product	309
Cleaning Your Product	309
Transporting Your Product	312
Administering Your Product	318
Accessing the Web Config Utility	318
Changing the Administrator Password in Web Config	319
Configuring Product Settings	319
Checking Status Information	320
Managing the Network Connection	320
Network Settings	321
Setting Control Panel Options	325
Sending Email Notifications	325
Adjusting Power Saving Settings	326
Adjusting Control Panel Sounds	326
Importing and Exporting Product Settings	327
Exporting Settings Using Web Config	327
Importing Settings Using Web Config	328
Updating Firmware Using Web Config	328
Synchronizing the Date and Time with a Time Server	328
Clearing the Internal Memory	329
Restoring Default Product Settings	329
Configuring Security Settings	329
Restricting Features Available for Users	330
User Feature Restriction	330
Configuring User Feature Restrictions	330
Disabling the External Interface	331
Setting Up Password Encryption	332
Using Your Product on a Secure Network	332
Configuring Protocols and Services in Web Config	332
Protocol Settings	333
Configuring SSL/TLS Communication	337
Configuring SSL/TLS Settings	337
Configuring a Server Certificate for the Product	337
Configuring IPsec/IP Filtering	338
About IPsec/IP Filtering	338
Configuring the Default IPsec/IP Filtering Policy	338
Configuring the Group IPsec/IP Filtering Policies	339
IPsec/IP Filtering Policy Settings	339
IPsec/IP Filtering Configuration Examples	344
Configuring an IPsec/IP Filtering Certificate	345
Connecting the Product to an IEEE 802.1X Network	346
Configuring an IEEE 802.1X Network	346
IEEE 802.1X Network Settings	347
Configuring a Certificate for an IEEE 802.1X Network	348
IEEE 802.1X Network Status	348
Using a Digital Certificate	349
About Digital Certification	349
Obtaining and Importing a CA-signed Certificate	350
CSR Setup Settings	351
CSR Import Settings	351
Deleting a CA-signed Certificate	353
Updating a Self-signed Certificate	353
Importing a CA Certificate	354
Deleting a CA Certificate	354
Using Epson Device Admin Configuration Software	355
Solving Problems	356
Checking for Software Updates	356
Product Status Messages	357
Running a Product Check	359
Resetting Control Panel Defaults	361
Solving Setup Problems	362
Product Does Not Turn On or Off	362
Noise After Filling the Ink	362
Software Installation Problems	363
Solving Network Problems	363
Product Cannot Connect to a Wireless Router or Access Point	364
Network Software Cannot Find Product on a Network	365
Product Does Not Appear in Mac Printer Window	366
Wireless Network Connection is Unstable on a Mac	366
Cannot Print Over a Network	367
Cannot Scan Over a Network	368
Solving Copying Problems	369
Product Makes Noise, But Nothing Copies	369
Product Makes Noise When It Sits for a While	369
Originals Do Not Feed From the Automatic Document Feeder	369
Solving Paper Problems	370
Paper Feeding Problems	371
Paper Jams Inside the Product	372
Paper Ejection Problems	372
Solving Problems Printing from a Computer	372
Nothing Prints	373
Product Icon Does Not Appear in Windows Taskbar	374
Printing is Slow	375
Solving Page Layout and Content Problems	376
Inverted Image	377
Too Many Copies Print	377
Blank Pages Print	377
Incorrect Margins on Printout	378
Incorrect Characters Print	378
Incorrect Image Size or Position	379
Slanted Printout	379
Solving Print Quality Problems	380
White or Dark Lines in Printout	380
Blurry or Smeared Printout	381
Faint Printout or Printout Has Gaps	383
Grainy Printout	384
Incorrect Colors	385
Solving Scanning Problems	386
Scanning Software Does Not Operate Correctly	386
Cannot Start Epson Scan 2	387
Scanning is Slow	388
Cannot Save a Scan to a Shared Folder Over a Network	388
Solving Scanned Image Quality Problems	390
Image Consists of a Few Dots Only	390
Line of Dots Appears in All Scanned Images	390
Straight Lines in an Image Appear Crooked	391
Scanned Image Quality Problems	391
Image Colors are Patchy at the Edges	392
Ripple Patterns Appear in an Image	393
Scanned Image Edges are Cropped	393
Solving Faxing Problems	393
Cannot Send or Receive Faxes	393
Cannot Receive Faxes with a Telephone Connected to Your Product	396
Fax Memory Full Error Appears	396
Sent Fax is Received in an Incorrect Size	397
Received Fax is Not Printed	397
Solving USB Device Problems	397
Cannot View or Print from a USB Device	398
Cannot Save Files on a USB Device	398
Cannot Transfer Files To or From a USB Device	398
Uninstall Your Product Software	399
Uninstalling Product Software - Windows	399
Uninstalling Product Software - Mac	400
Where to Get Help	401
Technical Specifications	403
Windows System Requirements	403
Mac System Requirements	404
Paper Specifications	405
Printable Area Specifications	406
Automatic Document Feeder (ADF) Specifications	407
Scanning Specifications	408
Fax Specifications	408
Ink Specifications	409
Dimension Specifications	410
Electrical Specifications	410
Environmental Specifications	411
Interface Specifications	411
External USB Device Specifications	411
Network Interface Specifications	412
Safety and Approvals Specifications	415
Notices	416
Important Safety Instructions	416
General Product Safety Instructions	416
Wireless Connection Safety Instructions	418
LCD Screen Safety Instructions	418
Telephone Equipment Safety Instructions	419
FCC Compliance Statement	419
Binding Arbitration and Class Waiver	422
Trademarks	425
Copyright Notice	425
libTIFF Software Acknowledgment	426
A Note Concerning Responsible Use of Copyrighted Materials	427
Default Delay Times for Power Management for Epson Products	427