Epson WorkForce ES-400 Users Guide - Page 125

Scanner Cannot Connect to a Wireless Router or Access Point, Parent topic, Related topics

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• You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner. • Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that supports IPv4. • If the Firewall function is active on Windows XP or later, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner and click Add. • If you are using a Direct Wi-Fi Connection (AP Mode), check the label on the back of the scanner to verify the SSID and password and make sure you are using them in the software. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router or Access Point If your scanner has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you press the WPS button on the router or access point within 2 minutes of activating WPS on your scanner. • Make sure to place your scanner within contact range of your router or access point. Avoid placing your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your scanner's MAC address to your router's address list. To 125

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125
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the scanner and computer. Restart the scanner.
• Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that
supports IPv4.
• If the Firewall function is active on Windows XP or later, the scanner may not be discovered by the
Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner and click
Add
.
• If you are using a Direct Wi-Fi Connection (AP Mode), check the label on the back of the scanner to
verify the SSID and password and make sure you are using them in the software.
Parent topic:
Solving Network Scanning Problems
Related topics
Wi-Fi Networking
Scanner Cannot Connect to a Wireless Router or Access Point
If your scanner has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you press the
WPS
button on the router or access point within 2 minutes of activating WPS on your scanner.
• Make sure to place your scanner within contact range of your router or access point. Avoid placing
your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing
cabinet.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your scanner's MAC address to your router's address list. To