Epson SureLab D3000 - Double Roll User Manual - Page 134
Problems when Cutting Paper, Problems with the Sorter
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Troubleshooting Symptom The printed surface is scuffed or soiled. The paper is creased. The prints are soiled. What to do Is the paper too thick or too thin? Check that the paper specifications are compatible with this printer. U "Printer Specifications" on page 140 Are you using the printer at normal room temperature? Special media should be used at normal room temperature (temperature: 59 to 77 °F [15 to 25 C°], humidity: 40 to 60%). For information about paper from other manufacturers that requires special handling, such as thin paper, see the manual supplied with the paper. You can adjust the humidity in the roll paper feeder with the humidity control unit. U "Adjusting the Humidity in the Roll Paper Feeder" on page 74 Is there any ink or dust on the printer? There may be ink or dust stuck to the printer. Check if the following sections are soiled and clean them if necessary. See the following for details on checking. U "Checking Items and Checking Times" on page 99 Problems when Cutting Paper Symptom Cuts are skewed, edges are not cut cleanly, edges are curled, coating is cracked What to do You need to replace the cutter. Contact a technical representative to replace the cutter. Problems with the Sorter Symptom Cannot return the sorter tray because it is out of place or broken. Cannot clear the error even after removing the paper from the sorter tray by following the instructions on the Operation panel. Curled paper remains on the conveyor. What to do The sorter tray is broken. Contact a technical representative to replace the sorter tray. Is the sorter tray in the appropriate position? Remove the paper from the sorter tray, and then hold down the Sorter Drive Switch for 10 seconds. The sorter tray is forced to the appropriate position. Set Sorter to Disabled. Set Sorter to Disabled in Maintenance Utility, and then restart the printer. Since then, the conveyor stops when printing. Remove each piece of ejected paper from the conveyer. 134