Dynex DX19E220A12 User Manual - Page 44

Troubleshooting, DX-19E220A12

Page 44 highlights

40 DX-19E220A12 Troubleshooting Problem Solution Dark, poor, or no picture (screen is lit), but sound is good. • Try another channel. The station may be experiencing problems. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 9 or "Connecting an antenna or cable TV (no box)" on page 11. • Make sure that Audio Only option is set to Off. See "Playing TV audio only" on page 23. • Adjust the brightness. See "Adjusting the TV picture" on page 21. • Make sure that the correct picture mode is selected. See "Adjusting the TV picture" on page 21. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 26. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Make sure that the video cables are connected securely to the back of your TV. • The video cable(s) you are using may be bad. Try a new set. No color, dark picture, or color is not correct. Only snow (noise) appears on the screen. • Try another channel. The station may be experiencing problems. • Adjust the color saturation. See "Adjusting the TV picture" on page 21. • Make sure that the video cables are connected correctly and securely to the back of your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 9 or "Connecting an antenna or cable TV (no box)" on page 11. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 26. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Try another channel. The station may be experiencing problems. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 9 or "Connecting an antenna or cable TV (no box)" on page 11. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 26. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Problem Solution Dotted lines or stripes appear on the screen. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 9 or "Connecting an antenna or cable TV (no box)" on page 11. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 26. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Make sure that the video cables are connected securely to the back of your TV. • The video cable(s) you are using may be bad. Try a new set. • Other devices (for example, surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. Once you have determined which device is causing interference, move it further from the TV to eliminate the interference. Double images. • Use a highly directional outdoor antenna, cable TV, or satellite TV. The picture has a few bright or dark spots. • A few bright or dark spots on an LCD screen is normal. It does not affect the operation of this TV. Good picture, but no sound. • Increase the volume. • Make sure that the sound is not muted. • Make sure that the correct audio mode is selected. • Make sure that the audio cables are connected correctly and securely to the back of your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See "Connecting a cable or satellite box" on page 9 or "Connecting an antenna or cable TV (no box)" on page 11. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 26. • The audio cable(s) you are using may be bad. Try a new set. Poor picture • Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. • If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. Good sound but poor color • Adjust the contrast, color, and brightness settings. Audio noise • Other devices (for example, surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. Once you have determined which device is causing interference, move it further from the TV to eliminate the interference.

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40
Troubleshooting
DX-19E220A12
Dark, poor, or no
picture (screen is lit),
but sound is good.
Try another channel. The station may be
experiencing problems.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box
” on
page 9 or “Connecting an antenna or cable
TV (no box)
” on page 11.
Make sure that
Audio Only
option is set to
Off
. See “Playing TV audio only
” on page 23.
Adjust the brightness. See “Adjusting the
TV picture
” on page 21.
Make sure that the correct picture mode is
selected. See “Adjusting the TV picture
” on
page 21.
If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength
” on
page 26.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
Make sure that the video cables are
connected securely to the back of your TV.
The video cable(s) you are using may be
bad. Try a new set.
No color, dark
picture, or color is
not correct.
Try another channel. The station may be
experiencing problems.
Adjust the color saturation. See “Adjusting
the TV picture” on page 21.
Make sure that the video cables are
connected correctly and securely to the
back of your TV.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box
” on
page 9 or “Connecting an antenna or cable
TV (no box)
” on page 11.
If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength
” on
page 26.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
Only snow (noise)
appears on the
screen.
Try another channel. The station may be
experiencing problems.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box
” on
page 9 or “Connecting an antenna or cable
TV (no box)
” on page 11.
If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength
” on
page 26.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
Problem
Solution
Dotted lines or
stripes appear on
the screen.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box
” on
page 9 or “Connecting an antenna or cable
TV (no box)
” on page 11.
If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength
” on
page 26.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
Make sure that the video cables are
connected securely to the back of your TV.
The video cable(s) you are using may be
bad. Try a new set.
Other devices (for example, surround sound
receiver, external speakers, fans, or hair
dryers) may be interfering with your TV. Try
turning off one device at a time to
determine which device is causing
interference. Once you have determined
which device is causing interference, move
it further from the TV to eliminate the
interference.
Double images.
Use a highly directional outdoor antenna,
cable TV, or satellite TV.
The picture has a
few bright or dark
spots.
A few bright or dark spots on an LCD screen
is normal. It does not affect the operation of
this TV.
Good picture, but no
sound.
Increase the volume.
Make sure that the sound is not muted.
Make sure that the correct audio mode is
selected.
Make sure that the audio cables are
connected correctly and securely to the
back of your TV.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box
” on
page 9 or “Connecting an antenna or cable
TV (no box)
” on page 11.
If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength
” on
page 26.
The audio cable(s) you are using may be
bad. Try a new set.
Poor picture
Make sure that the room is not too bright.
Light reflecting off the screen can make the
picture difficult to see.
If an S-VHS camera or a camcorder is
connected while another connected device
is turned on, the picture may be poor. Turn
off one or more devices.
Good sound but
poor color
Adjust the contrast, color, and brightness
settings.
Audio noise
Other devices (for example, surround sound
receiver, external speakers, fans, or hair
dryers) may be interfering with your TV. Try
turning off one device at a time to
determine which device is causing
interference. Once you have determined
which device is causing interference, move
it further from the TV to eliminate the
interference.
Problem
Solution