Dell U4919DW UltraSharp Monitor Users Guide - Page 77

Always On USB Type-C Charging, Common Problems, Monitor, Firmware Update Utility.exe, Common, Symptoms

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Always On USB Type-C Charging The monitor allows you to charge your notebook or mobile devices through the USB Type-C cable even when the monitor is powered off. See USB-C Charging for more information. This feature is only available when the monitor firmware revision is M2B102 or later. You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U4919DW Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/ Power LED off No Video/ Power LED on What You Experience Possible Solutions No picture • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully. • Ensure that the correct input source is selected in the Input Source menu. No picture or • Increase brightness & contrast controls via no OSD. brightness • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected in the Input Source menu. Troubleshooting │ 77

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Troubleshooting± ±
│
± ± 77
Always On USB Type-C Charging
The monitor allows you to charge your notebook or mobile devices through the USB
Type-C cable even when the monitor is powered off. See
USB-C Charging
for
more information. This feature is only available when the monitor firmware revision
is M2B102 or later.
You may verify your current firmware revision in
Firmware
. If this is not available,
go to the Dell download support site for the latest application installer (
Monitor
Firmware Update Utility.exe
) and refer to the Firmware Update Instruction
User’s Guide:
www.dell.com/U4919DW
Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/
Power LED off
No picture
•
Ensure that the video cable connecting the
monitor and the computer is properly
connected and secure.
•
Verify that the power outlet is functioning
properly using any other electrical equipment.
•
Ensure that the power button is pressed fully.
•
Ensure that the correct input source is
selected in the
Input Source
menu.
No Video/
Power LED on
No picture or
no
brightness
•
Increase brightness & contrast controls via
OSD.
•
Perform monitor self-test feature check.
•
Check for bent or broken pins in the video
cable connector.
•
Run the built-in diagnostics.
•
Ensure that the correct input source is
selected in the
Input Source
menu.