Dell U4919DW UltraSharp Monitor Users Guide
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- Dell U4919DW | UltraSharp Monitor Users Guide - Page 1
Dell UltraSharp U4919DW Monitor User's Guide Model: U4919DW Regulatory model: U4919DWb - Dell U4919DW | UltraSharp Monitor Users Guide - Page 2
: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018-2020 Dell Inc. All rights reserved. This product is protected by U.S. and international - Dell U4919DW | UltraSharp Monitor Users Guide - Page 3
Controls 10 Front View 10 Back View 11 Bottom View 12 Monitor Specifications 13 Flat Panel Specifications 13 Resolution Specifications 15 Supported Video Modes 15 Preset Display Modes 15 Electrical Specifications 16 Physical Characteristics 17 Physical Characteristics (Continued 18 Power - Dell U4919DW | UltraSharp Monitor Users Guide - Page 4
Resolution 66 Setting the KVM USB Switch 67 Setting the Auto KVM 71 Using the Tilt, Swivel, and Vertical Extension 73 Tilt, Swivel 73 Vertical Extension 74 Dual-Monitor Setup 74 Troubleshooting 75 Self-Test 75 Built-in Diagnostics 76 Always On USB Type-C Charging 77 Common Problems - Dell U4919DW | UltraSharp Monitor Users Guide - Page 5
Product Specific Problems 81 Universal Serial Bus (USB) Specific Problems 83 Appendix 85 FCC Notices (U.S. Only) and Other Regulatory Information 85 Contact Dell 85 │5 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 6
with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with stand, please refer to the respective stand setup guide for setup instructions. Monitor Stand Riser 6 │ About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 7
Stand Base VESA Cover Screws x 4 for VESA mount Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) USB 3.0 Upstream Cable (Enables the USB Ports on the Monitor) About Your Monitor │ 7 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 8
USB Type-C Cable • Quick Setup Guide • Factory Calibration Report • Safety, Environmental, and Regulatory Information 8 │ About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 9
The Dell U4919DW flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 124.46 cm (49-inch) viewable area display (measured diagonally). 5120 x 1440 (32:9) resolution, plus full-screen support for - Dell U4919DW | UltraSharp Monitor Users Guide - Page 10
Identifying Parts and Controls Front View Front panel controls Label 1 2 Description Power On/Off button (with LED indicator) Function buttons (For more information, see Operating the Monitor) 10 │ About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 11
mounting holes of 100 mm x 100 mm (1) and 200 mm x 100 mm (2) are supported. Regulatory label Barcode serial number label Cable management slot Use Attach stand to the monitor using you need to contact Dell for technical support. Use to organize cables by placing them through the slot. About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 12
Type-C port offers the fastest transfer rate and the alternate mode with DP1.4 supports a maximum resolution of 5120 x 1440 at 60 Hz, PD 20 V/4.5 A, 20 V/3.25 A, 15 V/ 3 A, 9 V/3 A, and 5 V/3 A. NOTE: USB Type-C is not supported on versions of Windows prior to Windows 10. 12 │ About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 13
type Panel technology Aspect ratio Viewable image Diagonal Horizontal, Active Area Vertical, Active Area Area Pixel pitch Pixel per inch Viewing angle Luminance output U4919DW Active matrix - TFT LCD In-Plane Switching Type 32:9 1244.6 mm (49 inches) 1198.08 mm (47.17 inches) 336.96 mm (13.27 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 14
: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Dell Display Manager (DDM) Compatibility Easy Arrange, Input Manager, Auto Source, etc. Security Security lock slot (cable lock sold separately) * Color gamut - Dell U4919DW | UltraSharp Monitor Users Guide - Page 15
& DP & USB Type-C alternate mode) Vertical scan range (HDMI & DP & USB Type-C alternate mode) Maximum preset resolution U4919DW 25 kHz to 115 kHz (automatic) 24 Hz to 86 Hz (automatic) 5120 x 1440 at 60 Hz Supported Video Modes Model Video display capabilities (HDMI playback) Preset Display Modes - Dell U4919DW | UltraSharp Monitor Users Guide - Page 16
/ 3 A (typical) • 120 V: 40 A (Max.) at 25 °C • 240 V: 80 A (Max.) at 25 °C * Not Support HDMI 2.0 optional specification, include HDMI Ethernet Channel (HEC), Audio Return Channel (ARC), standard for 3D format and resolutions, and standard for 4K digital cinema resolution. 16 │ About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 17
) Height (compressed) Width Depth Dimensions (without stand) Height Width Depth Stand dimensions Height (extended) Height (compressed) Width Depth U4919DW • DP1.4, black connector • HDMI2.0 • USB 3.0 • USB Type-C • Digital: Detachable, HDMI, 19 pins • Digital: DisplayPort, 20 pins • Digital: Type - Dell U4919DW | UltraSharp Monitor Users Guide - Page 18
VESA mount considerations - no cables) 11.40 kg (25.13 lb) Weight of stand assembly 5.34 kg (11.77 lb) Front frame gloss Black Frame - 30 gloss unit (max.) Environmental Characteristics Model U4919DW Compliant Standards • ENERGY STAR certified monitor • EPEAT registered where applicable - Dell U4919DW | UltraSharp Monitor Users Guide - Page 19
Power Management Modes If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse, or other input - Dell U4919DW | UltraSharp Monitor Users Guide - Page 20
NOTE: Pon: Power consumption of On Mode as defined in ENERGY STAR 8.0 version. TEC: Total energy consumption in kWh as defined in ENERGY STAR 8.0 version. The OSD functions only in the normal operation mode. When any button is pressed in the Active-off mode, the following message will be - Dell U4919DW | UltraSharp Monitor Users Guide - Page 21
Pin Assignments DisplayPort Connector Pin Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin Side of the Connected Signal Cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About Your - Dell U4919DW | UltraSharp Monitor Users Guide - Page 22
HDMI Connector Pin Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 19-pin Side of the Connected Signal Cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCKCEC Reserved - Dell U4919DW | UltraSharp Monitor Users Guide - Page 23
(PD) Description DP 1.2/DP 1.4 USB 2.0 Up to 90 W (typical) NOTE: USB Type-C video requires a Type-C Alternate Mode capability computer. NOTE: To support USB Type-C Alternate Mode DP 1.4, please ensure the Source computer has Alternate Mode DP 1.4 capability. NOTE: For USB Type-C to DP Adapter - Dell U4919DW | UltraSharp Monitor Users Guide - Page 24
USB Upstream Connector Pin Number 1 2 3 4 5 6 7 8 9 9-pin Side of the Connector VCC DD+ GND SSTXSSTX+ GND SSRXSSRX+ USB Downstream Connector Pin Number 1 2 3 4 5 6 7 9-pin Side of the Connector VCC DD+ GND SSRXSSRX+ GND 24 │ About Your Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 25
8 SSTX- 9 SSTX+ USB Type-C Connector Pin Number A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 Signal Name GND TX1+ TX1VBUS CC D+ DSBU1 VBUS RX2RX2+ GND Pin Number B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 Signal Name GND TX2+ TX2VBUS VCONN SBU2 VBUS RX1RX1+ GND USB Ports • 1 x USB Type-C - bottom • 2 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 26
quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/ monitors. Maintenance Guidelines Cleaning Your Monitor CAUTION: Read and follow the Safety Instructions before cleaning the monitor. WARNING: Before cleaning - Dell U4919DW | UltraSharp Monitor Users Guide - Page 27
factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1. Follow the - Dell U4919DW | UltraSharp Monitor Users Guide - Page 28
5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Use a Phillips crosshead screwdriver to attach the four screws to secure the stand - Dell U4919DW | UltraSharp Monitor Users Guide - Page 29
7. Attach the VESA cover to the monitor. a. Insert the cover with the lower part downward. Do NOT attach the latch at this point. b. Tilt to fit the three tabs on the upper part of the cover to the groove of the back of the monitor. c. Press the cover down till the latch snaps into place. Setting Up - Dell U4919DW | UltraSharp Monitor Users Guide - Page 30
8. Hold the monitor holders firmly, and lift the monitor carefully to prevent it from slipping or falling. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. 30 │ Setting Up the Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 31
9. Set the monitor in place, and remove the monitor holders from the monitor. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. CAUTION: Do not press on the panel screen when lifting the monitor. Setting Up the Monitor │ 31 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 32
not remove the monitor from the packaging box before attaching the mounting bracket from the Wall Mount Kit/3rd Party Arm Kit. Refer to the instructions that come with the VESA-compatible wall mounting bracket. 1. Attach the mounting bracket onto the monitor. 32 │ Setting Up the Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 33
, and lift the monitor carefully to prevent it from slipping or falling. Attach the monitor to the Wall Mount/3rd Party Arm following its respective instructions. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. 3. After - Dell U4919DW | UltraSharp Monitor Users Guide - Page 34
4. When using as dual monitor stacked on top of each other, set up must comply to the recommended panel orientation and working angle, as shown. NOTE: In double stacked scenario using 3rd Party Arm, the top monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90° ( - Dell U4919DW | UltraSharp Monitor Users Guide - Page 35
begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the device. Connecting the HDMI cable NOTE: The default out of factory setting in the U4919DW is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is - Dell U4919DW | UltraSharp Monitor Users Guide - Page 36
• Use the button to select Disable and change the settings. Repeat the above steps to change the HDMI format settings if necessary. Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the U4919DW is DP1.4. 36 │ Setting Up the Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 37
Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode DP 1.4. • The USB Type-C power delivery compliant port not be powered up or charged with the USB PD port of U4919DW. CAUTION: The graphics are used for the purpose of illustration only. Appearance of the - Dell U4919DW | UltraSharp Monitor Users Guide - Page 38
Connecting the USB 3.0 cable NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices are in use by the computer connected to the monitor's USB upstream port. After you have completed connecting the HDMI/DP/USB Type-C cable, follow the - Dell U4919DW | UltraSharp Monitor Users Guide - Page 39
(s). If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems. 5. Use the cable slot on the monitor stand to organize the cables. Organizing Your Cables After attaching all necessary cables to your monitor and - Dell U4919DW | UltraSharp Monitor Users Guide - Page 40
monitor. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2. Press and lift the cover latch to release and remove - Dell U4919DW | UltraSharp Monitor Users Guide - Page 41
3. Use a Phillips crosshead screwdriver to remove the four screws securing the stand. 4. Lift the stand up and away from the monitor. Setting Up the Monitor │ 41 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 42
Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button 1 Power (with power light indicator) - Dell U4919DW | UltraSharp Monitor Users Guide - Page 43
2 Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes 3 Use this button to adjust the brightness and contrast. Minimum is '0' (-). Maximum is '100' (+). Shortcut key/ Brightness/Contrast 4 Use this button to select the input source. Shortcut key/ Input - Dell U4919DW | UltraSharp Monitor Users Guide - Page 44
3 Use the Down button to adjust (decrease ranges) items in the OSD menu. Down 4 Use the Enter button to enter a submenu. Enter 5 Use this button to exit the OSD main menu. Exit Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either - Dell U4919DW | UltraSharp Monitor Users Guide - Page 45
4. Press and button to select the desired parameter. 5. Press to enter the submenu and then use the directional buttons, according to the indicators on the menu, to make your changes. 6. Select the button to return to the main menu. Icon Menu and Submenus Description Brightness/ Use this menu to - Dell U4919DW | UltraSharp Monitor Users Guide - Page 46
Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary. Press the button to increase the contrast and press Input Source the button to decrease the contrast (min. 0 / max. 100). The Contrast function adjusts the degree of difference between - Dell U4919DW | UltraSharp Monitor Users Guide - Page 47
HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector. Press the button to select the HDMI 2 input source. Auto Select Turning on the function allows you to scan for available input sources. Auto Select for Allows you to set Auto Select for USB-C to: USB-C • Prompt for - Dell U4919DW | UltraSharp Monitor Users Guide - Page 48
Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game, Color Temp.,or Custom Color from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of the blue light emitted from the - Dell U4919DW | UltraSharp Monitor Users Guide - Page 49
color temperature: 5000K, 5700K, 6500K, 7500K, 9300K, and 10000K. Press the button to select a preferred color temperature. • Custom Color: Allows you to manually adjust the color settings. Press the and buttons to adjust the Gain, Offset, Hue, and Saturation values and create your own preset color - Dell U4919DW | UltraSharp Monitor Users Guide - Page 50
) using the DP or HDMI or USB Type-C cable. Press the button to select the RGB mode. YPbPr: Select this option if your DVD player supports only YPbPr output. Press the YPbPr mode. button to select the Hue This feature can shift the color of the video image to green or - Dell U4919DW | UltraSharp Monitor Users Guide - Page 51
Saturation This feature can adjust the color saturation of the video image. Use or to adjust the saturation from '0' to '100'. Use to increase the colorful appearance of the video image. Reset Color Display Use to increase the monochrome appearance of the video image. NOTE: Saturation adjustment - Dell U4919DW | UltraSharp Monitor Users Guide - Page 52
Response Time Allows you to set the Response Time to Normal or Fast. Uniformity Select screen uniformity compensation settings. Compensation Calibrated is factory calibrated setting by default. Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve - Dell U4919DW | UltraSharp Monitor Users Guide - Page 53
PBP Mode Main Window USB Type-C DP HDMI 1 HDMI 2 USB Type-C X Sub-Window DP HDMI 1 X X HDMI 2 X NOTE: The images under PBP will be displayed at the center of the screen, not full screen. Adjusts the PBP (Picture by Picture) mode between PBP or Off. Press the button to enable PBP mode. - Dell U4919DW | UltraSharp Monitor Users Guide - Page 54
PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. USB Select Switch Select to switch between the USB upstream sources in PBP mode. Press the button to switch among USB - Dell U4919DW | UltraSharp Monitor Users Guide - Page 55
Video Swap Select to swap videos between main window and sub- window in PBP mode. Press the main window and sub-window. button to swap Contrast (Sub) Adjust the contrast level of the picture in PBP Mode. Press the button to increase the contrast and press the button to decrease the contrast. - Dell U4919DW | UltraSharp Monitor Users Guide - Page 56
USB Selection Allows you to set the USB upstream port for the input signals (DP, HDMI 1, and HDMI 2), thus the monitor's USB downstream port (eg. keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports. When you use only one - Dell U4919DW | UltraSharp Monitor Users Guide - Page 57
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, - Dell U4919DW | UltraSharp Monitor Users Guide - Page 58
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors sideby-side setup. Reset Menu • Menu Buttons: All Menu/function buttons (except the Power button) are locked and not accessible by - Dell U4919DW | UltraSharp Monitor Users Guide - Page 59
Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Shortcut Key 2 Brightness/Contrast, Input Source, Aspect Ratio, PBP Mode, USB Select Switch, or Video Swap and Shortcut Key 3 set it as a shortcut key. Power Button Allows you to set the power LED indicator On or Off to - Dell U4919DW | UltraSharp Monitor Users Guide - Page 60
Monitor Sleep Allows you to let the monitor turn off automatically or stay on when your computer goes into sleep mode. When Enable is selected, the monitor goes to sleep as the system sleeps; when Disable is selected, you may prevent the screen from going off as the system sleeps for speedy display - Dell U4919DW | UltraSharp Monitor Users Guide - Page 61
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of - Dell U4919DW | UltraSharp Monitor Users Guide - Page 62
Tag Displays the service tag serial number of your monitor. Reset Others Reset all settings also the settings for ENERGY STAR® tests. OSD Warning Messages When the monitor does not support a particular resolution mode, you will see the following message: NOTE: The message may be slightly different - Dell U4919DW | UltraSharp Monitor Users Guide - Page 63
You will see the following message before the DDC/CI function is disabled: You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Power Save mode, the following message - Dell U4919DW | UltraSharp Monitor Users Guide - Page 64
If you press any button other than the power button, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the connected input signal. If either USB Type-C, HDMI, or DP input is selected and the corresponding cable is not - Dell U4919DW | UltraSharp Monitor Users Guide - Page 65
is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: When Factory Reset is selected, the following message appears: When Yes is selected, the following message appears: See Troubleshooting for more information. Operating the - Dell U4919DW | UltraSharp Monitor Users Guide - Page 66
60 Hz. If it does support 4K@60 Hz, update your graphic driver. If it does not support 4K@60 Hz, depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service tag, and download the latest - Dell U4919DW | UltraSharp Monitor Users Guide - Page 67
Switch To set the KVM USB Switch as Shortcut Key for the monitor: 1. Press the button to launch the OSD menu and display the main menu. 2. Press the and buttons - Dell U4919DW | UltraSharp Monitor Users Guide - Page 68
Press the button to return to the main menu. NOTE: KVM USB Switch function only work under PBP Mode. The following are to computer 1 and DP + USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports only data transfer. Make sure USB Selection for HDMI 1 is set to USB 1 and DP is - Dell U4919DW | UltraSharp Monitor Users Guide - Page 69
2. When connecting HDMI 1 + USB 1 to computer 1 and HDMI 2 + USB 2 to computer 2: Make sure USB Selection for HDMI 1 is set to USB 1 and HDMI 2 is set to USB 2. Operating the Monitor │ 69 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 70
video and data transfer. Make sure USB Selection for HDMI 1 is set to USB 1. NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB Selection for USB Type-C. NOTE: When connecting to different video input sources not shown - Dell U4919DW | UltraSharp Monitor Users Guide - Page 71
Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PBP Mode is Off. 2. Ensure that Auto Select is On and Auto Select for USB-C is Yes. Operating the Monitor │ 71 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 72
3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C connection, there is no further setting required. 72 │ Operating the Monitor - Dell U4919DW | UltraSharp Monitor Users Guide - Page 73
Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle - Dell U4919DW | UltraSharp Monitor Users Guide - Page 74
Vertical Extension NOTE: The stand extends vertically up to 90 mm. The figure below illustrates how to extend the stand vertically. Dual-Monitor Setup The recommended dual-monitor setup: Landscape (Top-bottom) Due to cable length restrictions (1 m) for USB Type-C Gen2 cable, it is recommended to - Dell U4919DW | UltraSharp Monitor Users Guide - Page 75
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Sel f-Test Your monitor provides a self-test feature that allows you to check , check your video controller and computer, because your monitor is functioning properly. Troubleshooting │ 75 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 76
a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in monitor is functioning properly. Check the video card and computer. 76 │ Troubleshooting - Dell U4919DW | UltraSharp Monitor Users Guide - Page 77
the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U4919DW Common Problems The that the correct input source is selected in the Input Source menu. Troubleshooting │ 77 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 78
• Reset the monitor to factory settings. • Change the video resolution to the correct aspect ratio. Shaky/Jittery Video Wavy picture • more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors. Brightness Problems Picture too dim - Dell U4919DW | UltraSharp Monitor Users Guide - Page 79
• Restart the computer in the safe mode. Safety Related Visible signs • Do not perform any troubleshooting steps. Issues of smoke or • Contact Dell immediately. sparks Intermittent Problems Monitor • Ensure that the video cable connecting the malfunctions monitor to the computer is connected - Dell U4919DW | UltraSharp Monitor Users Guide - Page 80
Modes). • Alternatively, use a dynamically changing screensaver. Image Ghosting Fast moving images leave a trail of shadow images • Change the Response Time in the Display menu. 80 │ Troubleshooting - Dell U4919DW | UltraSharp Monitor Users Guide - Page 81
Product Specific Problems Specific What You Symptoms Experience Possible Solutions Screen image is too small Image is • Check the Aspect Ratio to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. • Run the built-in diagnostics. Troubleshooting │ 81 - Dell U4919DW | UltraSharp Monitor Users Guide - Page 82
Windows Registry Patch, which enables 5K Mode Support with Graphic Driver x.7584. Go to https://www.dell.com/ support/home/us/en/04/productsupport/product/dell-u4919dw-monitor/ drivers to download the Registry Patch. • Install/Re-install Intel Graphic driver before x7584. 82 │ Troubleshooting - Dell U4919DW | UltraSharp Monitor Users Guide - Page 83
Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working USB Type-C port • Check that the connected device is compliant with the USB-C specification. The USB TypeC port supports USB 2.0 and an output of 90 W. • Check that you use the USB Type-C cable shipped with - Dell U4919DW | UltraSharp Monitor Users Guide - Page 84
possible to the wireless mouse. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. 84 │ Troubleshooting - Dell U4919DW | UltraSharp Monitor Users Guide - Page 85
hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
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Dell UltraSharp U4919DW Monitor
User’s Guide
Model: U4919DW
Regulatory model: U4919DWb