Dell U4323QE UltraSharp 43 4K USB-C Hub Monitor - Simplified Service Manual - Page 21

6. Trouble Shooting Instructions Speci c symptoms Super speed USB 3.2 Gen 2 interface is slow. What you experience Super speed USB 3.2 Gen 2 peripherals working slowly or not working at all Wireless USB Wireless USB peripherals stop peripherals working when a responding USB 3.0 device slowly or only is plugged in working as the distance between itself and its receiver decreases Possible solutions • Check that your computer is USB 3.0-capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.