Dell U3425WE UltraSharp 34 Curved Thunderbolt Hub Monitor - Users Guide - Page 103

Preset, Modes, Color, Offset, Saturation, Custom, Input Color Format, YCbCr/YPbPr

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Synchronization problems Safety related issues Intermittent problems Missing color Wrong color Screen is scrambled or appears torn Visible signs of smoke or sparks Monitor malfunctions on and off Picture missing color Picture color not good • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust the Gain/Offset/Hue/ Saturation values under Custom Color in the Color menu OSD. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Color settings OSD. • Run the built-in diagnostics. For more information, see Built-in diagnostics. Troubleshooting │ 103

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Troubleshooting± ±
│
± ± 103
Synchronization
problems
Screen is
scrambled or
appears torn
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
•
Check for bent or broken pins in the
video cable connector.
•
Restart the computer in the safe
mode.
Safety related
issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting
steps.
•
Contact Dell immediately.
Intermittent
problems
Monitor
malfunctions on
and off
•
Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing color
Picture missing
color
•
Perform monitor self-test feature
check.
•
Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
•
Check for bent or broken pins in the
video cable connector.
Wrong color
Picture color not
good
•
Change the settings of the
Preset
Modes
in the
Color
menu OSD
depending on the application.
•
Adjust the
Gain
/
Offset
/
Hue
/
Saturation
values under
Custom
Color
in the
Color
menu OSD.
•
Change the
Input Color Format
to
RGB
or
YCbCr/YPbPr
in the
Color
settings OSD.
•
Run the built-in diagnostics. For more
information, see
Built-in diagnostics
.