Dell U3224KB UltraSharp 32 6K Monitor - Users Guide - Page 110
PC / Dell Display & Peripheral Manager, Color and Image > Anti
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Common Symptoms Mic/Webcam does not work TBT cannot display Webcam Video flickering Power DVD can't play normally when using mDP port What you experience Possible solutions • USB cable not • Plug in the USB Cable (Type-A to Type-C or plugged in or ThunderboltTM 4), and if you connect both correct USB source USB-C port, please switch the USB source not selected in the OSD menu. • Monitor Mic/ • Select the monitor Mic/webcam as the webcam is not default in the PC side. set as the default • Touch the Mic button and make sure the device Mic mute LED is dark. TBT out port connect the 2nd Monitor cannot display but the display setting can recognize 2 monitor • Open the display setting in NB/PC,if you can see both monitor,then you can reduce the 2nd Monitor resolution. • Open OSD in Monitor,Go to OSD menu, under Input Source selection, press and hold TBT select joystick key for 8 seconds to change the monitor setting from HBR3 to HBR2. Experience a visible webcam video flickering • In some situations, you may experience a visible webcam video flickering that is caused by interference from some conventional fluorescent lamps. • If you experience this issue, please download Dell Peripheral Manager (for PC) / Dell Display & Peripheral Manager (for Mac) software. In Dell Display & Peripheral Manager / Dell Peripheral Manager, go to "Color and Image > Anti Flicker" and select the frequency option, 50Hz or 60Hz, that presents no flickering. • You can also adjust the tilt or placement of the webcam away from any fluorescent lamp. Connect mDP cable with source and monitor, play power DVD, and power DVD can't play and display error • Go to OSD menu under input source selection, press and hold mDP joystick middle key for 8 seconds to switch DP1.4. 110 | Troubleshooting