Dell U2424H UltraSharp 24 Monitor - without stand Users Guide - Page 111

Universal Serial Bus (USB) specific problems, Common, Symptoms, What You, Experience

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Universal Serial Bus (USB) specific problems Common Symptoms What You Experience Possible Solutions USB interface is not working USB peripherals are not working • Check that your monitor is turned on. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch off and then turn on the monitor again. • Reboot the computer. • Certain USB devices such as external portable HDD require higher electric current; connect the device directly to the computer system. USB Type-C port USB peripherals • Check that the connected device is does not supply can not be charged compliant with the USB-C power (applicable specification. The USB Type-C port for U2424HE only) supports USB 3.2 Gen2 and an output of 90 W. • Check that you use the USB Type-C cable shipped with your monitor. SuperSpeed USB 10 Gbps (USB 3.2 Gen2) interface is slow SuperSpeed USB 10 Gbps (USB 3.2 Gen2) peripherals working slowly or not working at all • Check that your computer is SuperSpeed USB 10 Gbps (USB 3.2 Gen2)-capable. • Some computers have USB 3.2, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Troubleshooting │ 111

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Troubleshooting± ±
│
± ± 111
Universal Serial Bus (USB) specific problems
Common
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
•
Check that your monitor is turned on.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals
(downstream connector).
•
Switch off and then turn on the
monitor again.
•
Reboot the computer.
•
Certain USB devices such as external
portable HDD require higher electric
current; connect the device directly to
the computer system.
USB Type-C port
does not supply
power (applicable
for U2424HE only)
USB peripherals
can not be charged
•
Check that the connected device is
compliant with the USB-C
specification. The USB Type-C port
supports USB 3.2 Gen2 and an output
of 90 W.
•
Check that you use the USB Type-C
cable shipped with your monitor.
SuperSpeed USB
10 Gbps (USB 3.2
Gen2) interface is
slow
SuperSpeed USB
10 Gbps (USB 3.2
Gen2) peripherals
working slowly or
not working at all
•
Check that your computer is
SuperSpeed USB 10 Gbps (USB 3.2
Gen2)-capable.
•
Some computers have USB 3.2, USB
2.0 and USB 1.1 ports. Ensure that the
correct USB port is used.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals
(downstream connector).
•
Reboot the computer.