Dell S2319HS Monitor Users Guide - Page 52

Common, Symptoms, What You, Experience, Possible Solutions, Auto Adjust, Preset Modes, Color

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Common Symptoms Geometric Distortion Horizontal/ Vertical Lines Synchronization Problems Safety Related Issues Intermittent Problems Missing Color Wrong Color What You Experience Possible Solutions Screen not centered correctly • Reset the monitor to factory settings. • Auto Adjust through OSD. • Adjust horizontal & vertical controls via OSD. Screen has one or more lines • Reset the monitor to factory settings. • Perform Auto Adjust via OSD. • Adjust Phase and Pixel Clock controls via OSD. • Perform monitor self-test feature check and determine if these lines are also in self-test mode. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. Screen is scrambled or appears torn • Reset the monitor to factory settings. • Perform Auto Adjust via OSD. • Adjust Phase and Pixel Clock controls via OSD. • Perform monitor self-test feature check to determine if the scrambled screen appears in selftest mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in safe mode. Visible signs of • Do not perform any troubleshooting steps. smoke or sparks • Contact Dell immediately. Monitor malfunctions on & off • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in selftest mode. Picture missing color • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not • Change the settings of the Preset Modes in the good Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. 52 | Troubleshooting

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52
|
Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Geometric
Distortion
Screen not
centered
correctly
•
Reset the monitor to factory settings.
•
Auto Adjust
through OSD.
•
Adjust horizontal & vertical controls via OSD.
Horizontal/
Vertical Lines
Screen has one
or more lines
•
Reset the monitor to factory settings.
•
Perform
Auto Adjust
via OSD.
•
Adjust Phase and Pixel Clock controls via OSD.
•
Perform monitor self-test feature check and
determine if these lines are also in self-test mode.
•
Check for bent or broken pins in the video cable
connector.
•
Run the built-in diagnostics.
Synchronization
Problems
Screen is
scrambled or
appears torn
•
Reset the monitor to factory settings.
•
Perform
Auto Adjust
via OSD.
•
Adjust Phase and Pixel Clock controls via OSD.
•
Perform monitor self-test feature check to
determine if the scrambled screen appears in self-
test mode.
•
Check for bent or broken pins in the video cable
connector.
•
Restart the computer in safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.
Missing Color
Picture missing
color
•
Perform monitor self-test.
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color not
good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
•
Adjust R/G/B value under
Custom. Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.