Dell S2216H Dell Users Guide - Page 35

Contact Dell immediately., Wrong Color

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Horizontal/ Vertical Lines Screen has one or more lines ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Perform monitor self-test feature check and determine if these lines are also in self-test mode. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Run the built-in diagnostics. Synchronization Problems Safety Related Issues Intermittent Problems Screen is scrambled or appears torn ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Restart the computer in the safe mode. Visible signs of ∞∞ Do not perform any troubleshooting steps. smoke or sparks ∞∞ Contact Dell immediately. Monitor ∞∞ Ensure that the video cable connecting the monitor to malfunctions on the computer is connected properly and is secure. & off ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color ∞∞ Perform monitor self-test feature check. ∞∞ Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. ∞∞ Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good ∞∞ Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. ∞∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value in Custom Color in Color settings OSD. ∞∞ Change the Input Color Format to RGB or YPbPr in the Color settings OSD. ∞∞ Run the built-in diagnostics. Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen ∞∞ Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). ∞∞ Alternatively, use a dynamically changing screensaver. Video Ghosting or Overshooting Moving image appears to have trailing shadow or bright edge. ∞∞ Change the Response Time in the Display OSD to Fast or Normal depending on your application and usage. Troubleshooting | 35

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Troubleshooting
|
35
Horizontal/
Vertical Lines
Screen has one
or more lines
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Perform monitor self-test feature check and determine
if these lines are also in self-test mode.
∞
Check for bent or broken pins in the video cable
connector.
∞
Run the built-in diagnostics.
Synchronization
Problems
Screen is
scrambled or
appears torn
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Perform monitor self-test feature check to determine if
the scrambled screen appears in self-test mode.
∞
Check for bent or broken pins in the video cable
connector.
∞
Restart the computer in the
safe mode
.
Safety Related
Issues
Visible signs of
smoke or sparks
∞
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
∞
Ensure that the video cable connecting the monitor to
the computer is connected properly and is secure.
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Perform monitor self-test feature check to determine if
the intermittent problem occurs in self-test mode.
Missing Color
Picture missing
color
∞
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to
the computer is connected properly and is secure.
∞
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
∞
Change the
Color Setting Mode
in the
Color
Settings
OSD to
Graphics
or
Video
depending on the
application.
∞
Try different
Preset Modes
in
Color
settings OSD.
Adjust
R
/
G
/
B
value in
Custom Color
in
Color
settings
OSD.
∞
Change the
Input Color Format
to
RGB
or
YPbPr
in the
Color
settings OSD.
∞
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
∞
Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see
Power Management Modes
).
∞
Alternatively, use a dynamically changing screensaver.
Video Ghosting
or Overshooting
Moving image
appears to have
trailing shadow
or bright edge.
∞
Change the
Response Time
in the
Display
OSD to
Fast
or
Normal
depending on your application and usage.