Dell P3424WEB Curved Video Conferencing Monitor Simplified Service Manual - Page 28

b Connect USB 2.4Ghz dongle via USB-A

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6. Trouble Shooting Instructions Problem What you experience Possible solutions Notebook not charging via USB-C Notebook ≥ 180W not charging when connected to P3424WEB monitor USB-C port • Connect the Notebook with Power adaptor Notebook cannot power on When the • Connect the Notebook with Power adaptor Notebook battery is at 0%, Notebook cannot power on when connecting USB-C cable to monitor The wireless Connect USB mouse does not up-stream cable work smoothly to the DUT. More and pauses. than one meter away, 2.4Ghz mouse does not work. • Workaround: a) connect to Quick Access Port b) Connect USB 2.4Ghz dongle via USB-A Male to Female cable (0.5M) Black screen When you close • Move the mouse or hit the keyboard to wake shows up on the lid of your Mac up the Mac book. monitor after book and restart • Turn on the monitor setting of fast wakeup, Mac book your Mac book, Personalize -> Fast Wakeup -> on. restarting the monitor will system under lid show black screen. closing.

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6. Trouble Shooting Instructions
Problem
What you
experience
Possible solutions
Notebook not
charging via
USB-C
Notebook ≥ 180W
not charging
when connected
to P3424WEB
monitor USB-C
port
• Connect the Notebook with Power adaptor
Notebook
cannot power
on
When the
Notebook battery
is at 0%, Notebook
cannot power on
when connecting
USB-C cable to
monitor
• Connect the Notebook with Power adaptor
The wireless
mouse does not
work smoothly
and pauses.
Connect USB
up-stream cable
to the DUT. More
than one meter
away, 2.4Ghz
mouse does not
work.
• Workaround:
a) connect to Quick Access Port
b) Connect USB 2.4Ghz dongle via USB-A
Male to Female cable (0.5M)
Black screen
shows up on
monitor after
Mac book
restarting
system under lid
closing.
When you close
the lid of your Mac
book and restart
your Mac book,
the monitor will
show black screen.
• Move the mouse or hit the keyboard to wake
up the Mac book.
• Turn on the monitor setting of fast wakeup,
Personalize -> Fast Wakeup -> on.