Dell P2724DEB Video Conferencing Monitor Simplified Service Manual - Page 26

Problem, What you, experience, Possible solutions, Webcam & Presence, Sensor

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6. Trouble Shooting Instructions Problem What you experience Possible solutions Webcam is not detected Webcam is not detected in the Windows Device Manager • Ensure that the USB upstream cable is connected between the monitor and the computer or notebook. • Ensure that the Webcam & Presence Sensor in OSD is set to Enable. • Reconnect the USB upstream cable to the computer or notebook. Webcam is not • To support the P2724DEB monitor, please use detected in the the Dell Peripheral Manager version 1.7.0 or Dell Peripheral later. Manager for Windows software Webcam cannot Could not detect connect/ Monitor camera/ Webcam Could not switch disconnected back to the PC camera • Reset the monitor to factory settings. • Turn o the monitor, unplug the monitor power cord, replug it, and then turn on the monitor. • Select the monitor camera again in the Camera/Video setting on your UC conference application. Microphone is muted Microphone is muted in the Windows Device Manager • Ensure that the USB upstream cable is connected between the monitor and the computer or notebook. • Ensure that the 'Microphone' in OSD is set as Unmute. • Reconnect the USB upstream cable to the computer or notebook. • Ensure that the microphone is enabled/ unmuted on the monitor. If the microphone mute LED is lighting up in static red (indicates microphone muted), press the microphone button to unmute the microphone. • Ensure that the monitor's microphone is selected and enabled/unmuted on the setting in the UC application.

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6. Trouble Shooting Instructions
Problem
What you
experience
Possible solutions
Webcam is not
detected
Webcam is not
detected in the
Windows Device
Manager
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the
Webcam & Presence
Sensor
in OSD is set to Enable.
• Reconnect the USB upstream cable to the
computer or notebook.
Webcam is not
detected in the
Dell Peripheral
Manager for
Windows software
• To support the P2724DEB monitor, please use
the Dell Peripheral Manager version 1.7.0 or
later.
Webcam cannot
connect/
Webcam
disconnected
Could not detect
Monitor camera/
Could not switch
back to the PC
camera
• Reset the monitor to factory settings.
• Turn o± the monitor, unplug the monitor
power cord, replug it, and then turn on the
monitor.
• Select the monitor camera again in the
Camera/Video setting on your UC conference
application.
Microphone is
muted
Microphone is
muted in the
Windows Device
Manager
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the ‘Microphone’ in OSD is set as
Unmute.
• Reconnect the USB upstream cable to the
computer or notebook.
• Ensure that the microphone is enabled/
unmuted on the monitor. If the microphone
mute LED is lighting up in static red (indicates
microphone muted), press the microphone
button to unmute the microphone.
• Ensure that the monitor’s microphone is
selected and enabled/unmuted on the setting
in the UC application.