Dell P2423D Monitor Users Guide - Page 71

Universal Serial Bus (USB) specific problems, Troubleshooting, Common, symptoms, What you, experience

Get Dell P2423D PDF manuals and user guides View all Dell P2423D manuals
Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

Universal Serial Bus (USB) specific problems Common symptoms USB interface is not working SuperSpeed USB 5 Gbps (USB 3.2 Gen1) interface is slow What you experience Possible Solutions USB peripherals are • Check that your monitor is turned not working On. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off the monitor and turn it on again. • Reboot the computer. • Certain USB devices such as portable hard drive require higher power source; connect the drive to the computer directly. SuperSpeed USB 5 • Check that your computer is Gbps (USB 3.2 Gen1) SuperSpeed USB 5 Gbps (USB 3.2 peripherals working Gen1)-compatible. slowly or not working • Some computers have USB 3.2, at all USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Troubleshooting │ 71

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
Troubleshooting
│
71
Universal Serial Bus (USB) specific problems
Common
symptoms
What you
experience
Possible Solutions
USB interface is
not working
USB peripherals are
not working
• Check that your monitor is turned
On.
• Reconnect the upstream cable to
your computer.
• Reconnect the USB peripherals
(downstream connector).
• Turn off the monitor and turn it on
again.
• Reboot the computer.
• Certain USB devices such as
portable hard drive require higher
power source; connect the drive to
the computer directly.
SuperSpeed USB
5 Gbps (USB 3.2
Gen1) interface is
slow
SuperSpeed USB 5
Gbps (USB 3.2 Gen1)
peripherals working
slowly or not working
at all
• Check that your computer is
SuperSpeed USB 5 Gbps (USB 3.2
Gen1)-compatible.
• Some computers have USB 3.2,
USB 2.0, and USB 1.1 ports. Ensure
that the correct USB port is used.
• Reconnect the upstream cable to
your computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.