Dell Canvas 27 Canvas Pen Users Guide - Page 23

7 Troubleshooting The following table lists common issues that may occur when using the Canvas Pen and possible solutions: Table 4. Canvas Pen issues Issue Solution The Pen works only in the mouse mode and does not draw or write • Ensure that the Pen driver software is installed correctly. with pressure sensitivity. • Reinstall the driver software. • Ensure that the tool selected in the application and the application where the Pen is being used support pressure sensitivity. The Pen does not draw or write with pressure sensitivity. • Ensure that the application where the Pen is being used supports this functionality with pressure sensitivity. • Ensure that the right options are selected within the application itself. Clicking is difficult. • Adjust the Pen tip sensitivity settings. • Calibrate the Pen accuracy from the Canvas Pen settings page. The Pen selects everything or will not stop drawing. Adjust the Pen tip sensitivity settings. The Pen cursor mapping becomes misaligned when duplicating two Extend image across displays or project to one display. or more displays with different aspect ratios. The Pen does not function. The Pen cursor appears on a display other than Dell Canvas. Check the USB connection between the Dell Canvas and the host system. Calibrate the pen display to align the screen cursor with the position of the pen on the display screen. Run the Tablet PC Settings tool to assign the Pen input to the correct screen. Troubleshooting 23