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Blackberry 9630 User Guide - Page 245

Troubleshooting: Wireless network coverage, I cannot connect to a wireless network

UPC - 097738562511

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User Guide Wireless network coverage Troubleshooting: Wireless network coverage I cannot connect to a wireless network Depending on your BlackBerry® device model and wireless network, this feature might not be supported. Try performing the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed. Related topics Turn off the connection to the wireless network, 238 Switch wireless networks manually, 240 I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device. I cannot connect to a GSM or UMTS network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan. • Verify that the network that you want to connect to appears in your preferred wireless network list. • On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Verify that the Network Technology field is not set to 1XEV. • On the Home screen, click the Manage Connections icon. Click Mobile Network Options. If the Network Technology field is set to GSM/UMTS, verify that the Network Mode field is set to 3G & 2G. 243

Section	Page
Welcome to BlackBerry!	11
Feature availability	11
Find more information	12
Start using your device	12
Navigation and typing	13
BlackBerry basics	13
Troubleshooting: Basics	16
Shortcuts	19
BlackBerry basics shortcuts	19
Phone shortcuts	19
Message shortcuts	20
Typing shortcuts	21
File and attachment shortcuts	21
Media shortcuts	22
Browser shortcuts	22
Calendar shortcuts	23
Search shortcuts	24
Map shortcuts	24
Troubleshooting: Shortcuts	24
Phone	25
Phone basics	25
Emergency calls	28
Volume	29
Voice mail	30
Speed dial	31
Conference calls	32
Call logs	33
Call waiting	35
Call forwarding	35
Call blocking	37
Fixed dialing	38
Smart dialing	40
Multiple phone numbers	41
Phone options	41
Phone shortcuts	44
Troubleshooting: Phone	44
Voice commands	47
Perform an action using a voice command	47
Available voice commands	47
Change the language for voice commands	48
Turn off choice lists for voice commands	48
Change the options for voice prompts	48
Improve voice recognition	49
Troubleshooting: Voice dialing	49
Messages	50
Message basics	50
Email messages	55
PIN messages	65
SMS text messages	66
MMS messages	70
Message list options	74
S/MIME-protected messages	78
IBM Lotus Notes native encrypted messages	84
PGP protected messages	85
Message shortcuts	91
Troubleshooting: Messages	92
Files and attachments	96
File and attachment basics	96
Managing files and attachments	98
Documents	100
Spreadsheets	100
Media files	102
Presentations	102
vCard contact attachments	103
File and attachment shortcuts	103
Troubleshooting: Attachments	104
Media	105
Audio and video files	105
Video camera	111
Camera	113
Pictures	115
Managing media files	117
Memory and media cards	119
Transferring and downloading media files	122
Media shortcuts	126
Troubleshooting: Media	127
Browser	130
Browser basics	130
Browser bookmarks	133
Web feeds	136
Browser options	137
Browser security	141
Browser push	144
Browser shortcuts	145
Troubleshooting: Browser	146
Date, time, and alarm	147
Set the date and time manually	147
Get the date and time from the wireless network automatically	147
Change what appears on the display when your device is charging	148
Change the clock face	148
Display a second time zone	148
Turn on bedside clock mode	148
Set options for bedside clock mode	149
Turn on the alarm	149
Silence the alarm	149
Change alarm notification options	149
Use the stopwatch	150
Set the timer	150
Change timer notification options	150
Troubleshooting: Date, time and alarm	151
Personal organizer	152
Contacts	152
Calendar	159
Tasks	171
Memos	174
Categorizing contacts, tasks, or memos	175
Calculator	177
Ring tones, sounds, and alerts	178
Ring tones, sounds, and alerts basics	178
LED notification	181
Troubleshooting: Ring tones, sounds, and alerts	182
Typing	183
Typing basics	183
Typing input methods	184
Typing options	185
Spelling checker	186
Custom dictionary	188
AutoText	190
Typing shortcuts	191
Troubleshooting: Typing	192
Language	193
Change the display language	193
Add a display language	193
Delete a display language	193
About typing input languages	193
Change the typing input language	193
Use a shortcut to switch typing input languages while you type	194
Change the shortcut for switching typing input languages	194
Turn off the shortcut for switching typing input languages	194
Change the display options for contacts	195
Troubleshooting: Language	195
Change the language for voice commands	195
Display and keyboard	196
Backlighting	196
Display options	196
Keyboard	199
Themes	200
Troubleshooting: Display	201
Search	202
Messages, attachments, and web pages	202
Organizer data	205
Search shortcuts	206
Synchronization	207
About synchronization	207
Reconcile email messages over the wireless network	207
Delete email messages over the wireless network	207
Prerequisites: Synchronizing organizer data over the wireless network	208
Synchronize organizer data over the wireless network	208
About synchronization conflicts	208
Manage email reconciliation conflicts	209
Manage data synchronization conflicts	209
About backing up and restoring device data	209
Prerequisites: Restoring data over the wireless network	210
Delete device data, third-party applications, or media card files	210
Empty the deleted items folder on your computer from your device	210
Troubleshooting: Synchronization	211
Bluetooth technology	213
Bluetooth technology basics	213
Bluetooth technology options	216
Troubleshooting: Bluetooth technology	220
GPS technology	221
About GPS technology	221
Get your GPS location	221
Turn off location aiding	221
Prevent others from tracking your location	222
Troubleshooting: GPS technology	222
Maps	223
Map basics	223
Navigation	225
Maps bookmarks	226
Map options	227
Map shortcuts	229
Troubleshooting: Maps	229
Applications	231
About multitasking	231
Keep an application running and switch to another application	231
Keep an application running and return to the Home screen	231
Close an application so that it is not running	232
About adding applications	232
About instant messaging applications	232
About social networking applications	233
Add, update, or return to the previous version of an application using the application center	233
Add an application	233
View properties for an application	233
Delete a third-party application	234
Receive a device password prompt before you add an application	234
View the size of an application database	234
Check for application updates	234
Troubleshooting: Applications	235
BlackBerry Device Software	236
About updating the BlackBerry Device Software	236
Update the BlackBerry Device Software over the wireless network	236
Return to the previous version of the BlackBerry Device Software	237
Delete the previous version of the BlackBerry Device Software	237
Check for BlackBerry Device Software updates that you can install over the wireless network	237
About updating the BlackBerry Device Software from a web site	237
Update the BlackBerry Device Software from a web site	238
Troubleshooting: BlackBerry Device Software	238
Wireless network coverage	240
Turn on the connection to the wireless network	240
Turn off the connection to the wireless network	240
Turn on or turn off data service or set roaming options	240
Wireless networks that your device connects to	241
Turn on LED notification for wireless coverage	241
Check the status of network connections and services	241
Roaming	241
Preferred wireless network list	243
Troubleshooting: Wireless network coverage	245
Power, battery, and memory	246
Turn off your device	246
Set your device to turn on and turn off automatically	246
Reset the device	246
Check the battery power level	246
Extend battery life	246
Format the device memory or a media card	247
View the amount of available memory	247
Best practice: Conserving memory on your device	247
The application memory on my device is low	248
SIM card	249
About the SIM card phone book	249
Add a contact to your SIM card	249
Copy contacts from your SIM card to your contact list	249
Copy a contact from your contact list to your SIM card	249
Change a SIM card contact	250
Delete a SIM card contact	250
Store SMS text messages on your SIM card	250
About SIM card security	251
Protect your SIM card with a PIN code	251
Change the SIM card PIN code	251
Change the display name for a phone number	251
Security	252
Security basics	252
Password keeper	254
Encryption	256
Memory cleaning	259
Certificates	260
PGP keys	268
Certificate servers	274
Key stores	276
Smart cards	279
Software tokens	283
VPN settings	284
About security self-tests	285
Verify security software	285
Third-party application control	285
Troubleshooting: Security	289
Service books and diagnostic reports	291
Service books	291
Diagnostic reports	292
Accessibility options	294
About accessibility options	294
Display closed captions in videos	294
Change the display font	294
Use reverse contrast for the screen display	294
Use grayscale for the screen display	295
Set the number of icons that appear on the Home screen	295
Turn on event sounds	295
Assign ring tones and alerts to a contact	295
TTY support	296
Voice dialing	297
AutoText	297
Predictive input method	297
BrickBreaker	299
About BrickBreaker	299
BrickBreaker capsules	299
BrickBreaker scoring	300
Play BrickBreaker	300
Adjust the volume	300
Set the paddle speed	300
Submit a score to the BrickBreaker high score web site	301
Check the high scores on the BrickBreaker web site	301
Word Mole game	302
Word Mole game basics	302
Single-player games	303
Multiplayer games	304
Troubleshooting: Word Mole	305
Glossary	307

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Troubleshooting: Wireless network coverage

I cannot connect to a wireless network

Depending on your BlackBerry® device model and wireless network, this feature might not be supported.

Try performing the following actions:

•

If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.

•

If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global

roaming mode and that your SIM card is inserted in your device correctly.

•

Verify that you have turned on the connection to the wireless network.

•

Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device

remains connected to that wireless network until you select your wireless service provider's network again.

•

If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the

connection speed.