Blackberry 9630 User Guide - Page 18
I cannot send SMS text messages, I cannot save media files, I cannot play a media file on a web - charger
UPC - 097738562511
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User Guide Welcome to BlackBerry! Turn on or turn off data service or set roaming options, 238 Change an email message filter, 57 Forward messages from a specific email message folder to your device, 54 I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Related topics Turn off the connection to the wireless network, 238 Fixed dialing, 36 I cannot save media files Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions: • If you are trying to save a media file to your device memory, delete old data or messages from your device. • If you are trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. • If possible, increase the maximum amount of memory available for pictures. Related topics Delete a media file or folder, 116 Delete a message, 53 I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file. The battery is not charging Depending on how you charge your BlackBerry® device, try performing the following actions: • Verify that the USB cable is securely connected to your device and a USB port. • Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger. • Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com. • Verify that your computer is not in standby, hibernate, or sleep mode. • Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device. 16