Blackberry 8830 WORLD EDITION Getting Started Guide - Page 43

I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the key. Click Register Now. • If you switched devices, verify that you have updated the device PIN on the email setup web site. To find your device PIN, in the device options, click Status. Log in to the email setup web site. Click Change Device. Type the new BlackBerry device information. Click Save. • If you use email message filters, verify that the options for email message filters are set correctly. 41