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Blackberry 8520 User Guide - Page 267

Security troubleshooting, Data permissions for third-party applications

UPC - 807360859213

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User Guide Security Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it. Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth® technology. Security Data: Set whether third-party applications can access certificates or keys in the key store on your device. Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. • If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired. I cannot connect to a Wi-Fi network or log in to a VPN using a software token Depending on your BlackBerry® device model, this feature might not be supported. Verify that the time on your BlackBerry device is synchronized with the network time. Related topics 265

Section	Page
Shortcuts	10
BlackBerry basics shortcuts	10
Phone shortcuts	10
Message shortcuts	11
Attachment shortcuts	11
Camera and video camera shortcuts	12
Media shortcuts	12
Browser shortcuts	13
Calendar shortcuts	13
Typing shortcuts	14
Search shortcuts	14
Map shortcuts	14
Phone	16
Phone basics	16
Emergency calls	18
Volume	19
Voice mail	20
Speed dial	20
Voice dialing	21
Conference calls	23
Call logs	25
Call waiting	26
Call forwarding	27
Call blocking	28
Fixed dialing	29
Smart dialing	31
TTY support	32
Multiple phone numbers	32
Phone options	33
Phone shortcuts	35
Phone troubleshooting	36
Messages	38
Message basics	38
Email messages	43
PIN messages	51
SMS text messages	52
MMS messages	56
Message list options	59
Message shortcuts	63
S/MIME-protected messages	64
PGP protected messages	70
Message troubleshooting	76
Attachments	80
Attachment basics	80
Documents	82
Spreadsheets	82
Media files	84
Presentations	84
vCard contact attachments	85
Attachment shortcuts	85
Attachment troubleshooting	86
Camera and video camera	87
Take a picture	87
Pan a picture	87
Zoom in to or out from a picture	87
Record a video	88
Camera and video camera options	88
Camera and video camera shortcuts	90
Camera and video camera troubleshooting	90
Media	91
Transferring and downloading media files	91
Playing media files and recording voice notes	93
Managing media files	96
Viewing pictures	99
Managing pictures	101
Media card and mass storage mode options	102
Media shortcuts	104
Media troubleshooting	105
Browser	107
Browser basics	107
Browser bookmarks	111
Web feeds	113
Browser options	115
Browser security	118
Browser push	120
Browser shortcuts	121
Browser troubleshooting	122
Date, time, and alarm	124
Set the date and time	124
Get the date and time from the wireless network automatically	124
Change what appears on the display when your device is charging	124
Change the clock face	125
Display a second time zone	125
Turn on bedside clock mode	125
Set options for bedside clock mode	125
Turn on the alarm	126
Silence the alarm	126
Change alarm notification options	126
Use the stopwatch	126
Set the timer	127
Change timer notification options	127
Date, time, and alarm troubleshooting	127
Personal organizer	128
Contacts	128
Calendar	134
Tasks	145
Memos	148
Categories	150
Calculator	151
Notification profiles	152
Notification basics	152
LED notification	154
Custom notification	155
Notification profile troubleshooting	157
Typing	158
Typing basics	158
Typing input methods	160
Spelling checker	161
Custom dictionary	163
AutoText	165
Typing shortcuts	166
Typing troubleshooting	167
Language	168
Change the display language	168
Add a display language	168
Delete a display language	168
About typing input languages	168
Change the typing input language	168
Switch typing input methods	169
Change the input options for SureType technology	169
Change the voice dialing language	169
Use a shortcut to switch typing input languages while you type	169
Change the shortcut for switching typing input languages	170
Turn off the shortcut for switching typing input languages	170
Change the display options for contacts	170
Language troubleshooting	171
Display and keyboard	172
Backlighting	172
Display options	172
Keyboard options	175
Themes	176
Accessibility options	177
Display troubleshooting	177
Search	178
Messages, attachments, and web pages	178
Organizer data	181
Search shortcuts	182
Synchronization	183
About synchronization	183
Reconcile email messages over the wireless network	183
Delete email messages over the wireless network	183
Prerequisites: Synchronizing organizer data over the wireless network	184
Synchronize organizer data over the wireless network	184
About synchronization conflicts	184
Manage email reconciliation conflicts	185
Manage data synchronization conflicts	185
About backing up and restoring device data	185
Prerequisites: Restoring data over the wireless network	185
Delete all device data	186
Empty the deleted items folder on your computer from your device	186
Synchronization troubleshooting	186
Bluetooth technology	188
Bluetooth technology basics	188
Bluetooth technology options	191
Bluetooth technology troubleshooting	194
GPS technology	196
About GPS technology	196
Get your GPS location	196
Turn off location aiding	196
GPS technology troubleshooting	197
Maps	198
Map basics	198
Navigation	200
Maps bookmarks	200
Map options	202
Map shortcuts	204
Maps troubleshooting	204
BlackBerry Messenger	205
Contacts	205
Groups	206
Conversations	207
Availability	210
Applications	212
Switch applications	212
Add an application	212
View properties for an application	212
Delete a third-party application	212
Receive a device password prompt before you add an application	213
View the size of an application database	213
About updating the BlackBerry Device Software	213
Prerequisites: Updating the BlackBerry Device Software over the wireless network	214
Update the BlackBerry Device Software	214
Return to the previous version of the BlackBerry Device Software	214
Delete the previous version of the BlackBerry Device Software	214
Application troubleshooting	215
Wireless network coverage	216
Find information about wireless coverage indicators	216
Turn off a wireless connection	216
About wireless coverage indicators	216
Network connection indicators	216
Turn on LED notification for wireless coverage	217
About the preferred wireless network list	218
Add a wireless network to the preferred wireless network list	218
Change the order of preferred wireless networks	218
Delete a wireless network from the preferred wireless network list	219
Turn off data service or set data service options when roaming	219
About roaming and international roaming	220
Switch wireless networks manually	220
Verify the status of network connections and services	220
Wi-Fi technology	220
Advanced Wi-Fi connection settings	224
UMA connection settings	226
Wireless network coverage troubleshooting	227
Power, battery, and memory	229
Turn off your device	229
Set your device to turn on and turn off automatically	229
Reset the device	229
Check the battery power level	229
Extend battery life	229
Format the device memory or a media card	230
View the amount of available memory	230
Best practice: Optimizing your device performance	230
SIM card	232
About the SIM card phone book	232
Add a contact to your SIM card	232
Copy contacts from your SIM card to your contact list	232
Copy a contact from your contact list to your SIM card	232
Change a SIM card contact	233
Delete a SIM card contact	233
Store SMS text messages on your SIM card	233
About SIM card security	234
Protect your SIM card with a PIN code	234
Change the SIM card PIN code	234
Change the display name for a phone number	234
Security	235
Security basics	235
Password keeper	236
Encryption	239
Memory cleaning	241
Certificates	242
PGP keys	248
Certificate servers	254
Key stores	256
Smart cards	258
Software tokens	262
VPN settings	262
About security self-tests	263
Verify security software	264
Third-party application control	264
Security troubleshooting	267
Service books and diagnostic reports	269
Service books	269
Diagnostic reports	270
Wi-Fi diagnostic reports	271
BrickBreaker	274
About BrickBreaker	274
BrickBreaker capsules	274
BrickBreaker scoring	275
Play BrickBreaker	275
Adjust the volume	275
Set the paddle speed	275
Submit a score to the BrickBreaker high score web site	276
Check the high scores on the BrickBreaker web site	276
Glossary	277

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Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.

Data permissions for third-party applications

Email:

Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your

BlackBerry® device.

Organizer Data:

Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.

Files:

Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications

can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®

technology.

Security Data:

Set whether third-party applications can access certificates or keys in the key store on your device.

Security troubleshooting

I cannot download a certificate

If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default

connection type.

I cannot unlock my device using my smart card

Try performing the following actions:

•

Verify that the correct smart card is inserted in the smart card reader.

•

Verify that the smart card is inserted in the smart card reader correctly.

•

Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.

•

If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.

I cannot connect to a Wi-Fi network or log in to a VPN using a software token

Depending on your BlackBerry® device model, this feature might not be supported.

Verify that the time on your BlackBerry device is synchronized with the network time.