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Blackberry 8100 User Guide - Page 264

Message troubleshooting, I cannot send messages

UPC - 899794002280

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• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card. My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact. • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. 262

Section	Page
BlackBerry basics	13
About typing input methods	13
Type text using SureType technology	13
Switch typing input methods	13
Switch applications	14
Assign an application to a Convenience key	14
Set owner information	14
Turn on standby mode	14
About links	14
Create a link for a PIN	15
BlackBerry basics shortcuts	15
BlackBerry basics troubleshooting	15
Shortcuts	17
BlackBerry basics shortcuts	17
Phone shortcuts	17
Camera shortcuts	17
Media shortcuts	18
Message shortcuts	18
Typing shortcuts	19
Search shortcuts	19
Attachment shortcuts	20
Browser shortcuts	20
Map shortcuts	20
Calendar shortcuts	21
Phone	23
Phone basics	23
Emergency calls	25
Volume	25
Voice mail	26
Speed dial	26
Conference calls	27
Caller ID	28
Call logs	29
Call waiting	30
Call forwarding	31
Call blocking	33
Fixed dialing	34
Smart dialing	35
TTY support	36
Multiple phone numbers	37
Phone options	37
Phone shortcuts	39
Phone troubleshooting	39
Voice dialing	43
Make a call using a voice command	43
Dial an extension using a voice command	43
Check your phone number using a voice command	43
Check the wireless coverage level using a voice command	43
Check the battery power level using a voice command	43
Change the voice dialing language	43
Turn off choice lists for voice commands	44
Turn off voice prompts	44
Set playback options for voice dialing	44
Set the matching sensitivity level for voice commands	44
Improve voice recognition of numbers	45
Voice dialing troubleshooting	45
Camera	47
Take a picture	47
Zoom in to or out from a subject	47
View the number of remaining pictures	47
Record a video	47
View the amount of memory available for recording videos	48
Camera options	48
Camera shortcuts	49
Camera troubleshooting	49
Media	51
Transferring and downloading media files	51
Playing media files and recording voice notes	53
Managing media files	55
Viewing pictures	59
Managing pictures	60
Media card options	62
Media shortcuts	64
Media troubleshooting	64
Messages	67
Message basics	67
Email messages	72
PIN messages	79
SMS text messages	80
MMS messages	83
Message list options	87
Message shortcuts	91
Message troubleshooting	92
Typing	95
Typing basics	95
Typing input methods	97
Spelling checker	98
Custom dictionary	100
AutoText	101
Typing shortcuts	102
Typing troubleshooting	103
Search	105
Messages, attachments, and web pages	105
Organizer data	107
Search shortcuts	108
Attachments	109
Attachment basics	109
Document attachments	111
Spreadsheet attachments	111
Media attachments	112
Presentation attachments	113
vCard contact attachments	114
Attachment shortcuts	114
Attachment troubleshooting	115
Synchronization	117
About synchronization	117
Reconcile email messages over the wireless network	117
Delete email messages over the wireless network	117
Prerequisites: Wireless data synchronization	118
Synchronize organizer data over the wireless network	118
About synchronization conflicts	118
Manage email reconciliation conflicts	118
Manage data synchronization conflicts	119
About backing up and restoring device data	119
Prerequisites: Wireless data restoration	119
Delete all device data	119
Empty the deleted items folder on your computer from your device	119
Synchronization troubleshooting	120
Browser	123
Browser basics	123
Browser bookmarks	127
Web feeds	129
Browser options	131
Browser security	134
Browser push	136
Browser shortcuts	137
Browser troubleshooting	138
Applications	139
Add an application	139
View properties for an application	139
Delete a third-party application	139
Receive a device password prompt before you add an application	139
View the size of an application database	139
About upgrading the BlackBerry Device Software	140
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network	140
Upgrade the BlackBerry Device Software	140
Return to the previous version of the BlackBerry Device Software	140
Delete the previous version of the BlackBerry Device Software	141
Application troubleshooting	141
Maps	143
Map basics	143
Navigation	144
Maps bookmarks	145
Map options	146
Map shortcuts	148
Maps troubleshooting	148
GPS technology	149
About GPS technology	149
Get your GPS location	149
Prevent others from tracking your location	149
GPS technology troubleshooting	149
Contacts	151
Contact basics	151
Customizing contacts	153
Categories	154
Mailing lists	156
Multiple address books	157
SIM card phone book	158
Contact list options	159
Contact troubleshooting	160
Calendar	161
Calendar basics	161
Meetings	163
Calendar options	165
Multiple calendars	168
Calendar shortcuts	169
Calendar troubleshooting	169
Tasks	171
Task basics	171
Categories	172
Task list options	174
Memos	177
Memo basics	177
Categories	178
Memo list options	179
Alarm	181
About the alarm	181
Turn on the alarm	181
Silence the alarm	181
Calculator	183
Use the calculator	183
Convert a measurement	183
Bluetooth technology	185
Bluetooth technology basics	185
Bluetooth technology options	187
Bluetooth technology troubleshooting	190
Date and time	193
Set the date and time	193
Get the date and time from the wireless network automatically	193
Date and time troubleshooting	193
Notification profiles	195
Notification basics	195
LED notification	197
Custom notification	198
Notification profile troubleshooting	200
BlackBerry Messenger	201
Contacts	201
Conversations	203
Availability	205
Display and keyboard	207
Backlighting	207
Display options	207
Keyboard options	209
Themes	210
Display troubleshooting	211
Language	213
Change the display language	213
Add a display language	213
Delete a display language	213
About typing input languages	213
Change the typing input language	213
Switch typing input methods	214
Turn off the shortcut for switching typing input languages	214
Change the input options for SureType technology	214
Change the voice dialing language	214
Change the display options for contacts	215
Language troubleshooting	215
Wireless network coverage	217
Find information about wireless coverage indicators	217
Turn off a wireless connection	217
Network connection indicators	217
Turn on wireless coverage notification	218
Check the wireless coverage level using a voice command	218
About the preferred wireless network list	218
Add a wireless network to the preferred wireless network list	218
Change the order of preferred wireless networks	219
Delete a wireless network from the preferred wireless network list	219
Turn off data service	219
About roaming	220
Switch wireless networks manually	220
Verify the status of network connections and services	220
Wireless network coverage troubleshooting	220
Power, battery, and memory	223
Turn off your device	223
Set your device to turn on and turn off automatically	223
Check the battery power level	223
Check the battery power level using a voice command	223
Reset the device	223
Extend battery life	223
View the amount of available memory on your device	224
Best practice: Optimizing your device performance	224
SIM card	225
About the SIM card phone book	225
Add a contact to your SIM card	225
Copy contacts from your SIM card to your address book	225
Copy a contact from your address book to your SIM card	225
Change a SIM card contact	226
Delete a SIM card contact	226
Store SMS text messages on your SIM card	226
About SIM card security	226
Protect your SIM card with a PIN code	227
Change the SIM card PIN code	227
Change the display name for a phone number	227
Security	229
Security basics	229
Password keeper	230
Encryption	232
Memory cleaning	234
Certificates	235
Certificate servers	241
Key stores	243
Smart cards	245
Software tokens	248
About PGP keys	248
About security self-tests	249
Verify security software	249
Security troubleshooting	249
Third-party application control	251
About permissions for third-party applications	251
Reset connection permissions for third-party applications	251
About direct Internet connections for third-party applications	251
Set up a direct Internet connection for a third-party application	251
Set permissions for a third-party application	251
Connection permissions for third-party applications	252
Interaction permissions for third-party applications	252
Data permissions for third-party applications	253
BrickBreaker	255
About BrickBreaker	255
BrickBreaker capsules	255
BrickBreaker scoring	256
Play BrickBreaker	256
Adjust the volume	256
Set the paddle speed	256
Submit a score to the BrickBreaker high score web site	257
Check the high scores on the BrickBreaker web site	257
Service books	259
About service books	259
Accept a service book	259
Delete a service book	259
Troubleshooting	261
BlackBerry basics troubleshooting	261
Phone troubleshooting	261
Voice dialing troubleshooting	262
Camera troubleshooting	263
Media troubleshooting	263
Message troubleshooting	264
Typing troubleshooting	267
Attachment troubleshooting	267
Synchronization troubleshooting	268
Browser troubleshooting	269
Application troubleshooting	269
Maps troubleshooting	270
Contact troubleshooting	270
Calendar troubleshooting	270
Bluetooth technology troubleshooting	271
Date and time troubleshooting	272
Notification profile troubleshooting	272
Display troubleshooting	272
Language troubleshooting	273
Wireless network coverage troubleshooting	273
Security troubleshooting	273
Diagnostic reports	274
Glossary	277

Match case Limit results 1 per page

•

If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted

media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media

card into the BlackBerry device that you used to encrypt the file. In the media card options, change the

Encryption Mode

field

None

Security Password

My device does not recognize my media card

Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card.

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device

password and you reset your device, unlock your device.

Message troubleshooting

I cannot send messages

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

•

If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

•

If you created an email address or added an existing email address to your device using the email setup screen in the setup

wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have

not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the

email setup screen to send a service book to your device.

•

If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options

. Click

Host Routing Table

. Press the

key. Click

•

Generate an encryption key.

•

Verify that data service is turned on.

•

Resend the message.

I am not receiving messages

Try performing the following actions:

•

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

262