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Blackberry 7290 User Guide - Page 129

Phone - frequently asked questions

UPC - 797553009672

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39 Phone - frequently asked questions Why can I not make calls? Why am I no longer receiving calls? How do I make calls from the Home screen? Can I use the phone when the device or keyboard is locked? How do I format conference call numbers in messages? Can I block calls? Can I use call forwarding? How do I edit the phone number to which my calls are forwarded? Why has my voice mail number changed? Can I use call waiting? Can I use FDN mode on my device? Can I use a TTY device with my device? How do I hide my device phone number from a contact when making a call? Can I set the phone to display frequently called numbers? How do I change how long messages and phone call logs remain in a messages list? How do I stop my device from answering or ending calls automatically? Can I change how my phone number appears in the phone? Why isn't the ring tone being played the number of times that I have set? Why can I not make calls? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels. If you still cannot make calls, verify that fixed dialing number mode is turned off. In the phone options, click FDN Phone List. Click the trackwheel. Click Disable FDN mode. Why am I no longer receiving calls? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels. If you still cannot receive calls, verify that call blocking and call forwarding are turned off. How do I make calls from the Home screen? In the phone options, click General Options. Verify that the Dial From Home Screen field is set to Yes. You can make calls from the Home screen, but you cannot use Home screen shortcuts. Can I use the phone when the device or keyboard is locked? The BlackBerry® device is designed to enable you to make emergency calls when your device or keyboard is locked.

Section	Page
Contents	5
Enterprise activation	9
About enterprise activation	9
Activate the device over the wireless network	9
Verify activation status	9
Email messages	11
Open messages	11
Send email messages	11
Save draft messages	12
Add multiple contacts to a message	12
Set the importance level	12
Resend sent messages	12
Resend pending messages	12
Manage messages	12
File messages	12
View filed messages	13
Delete multiple messages at one time	13
Mark messages as opened or unopened	13
Save a copy of messages sent from the device	13
About auto signatures	13
Add an auto signature	13
About out-of-office replies	14
Set an out-of-office reply	14
About filters	14
Create filters	14
Manage filters	15
Create filters quickly	15
About folder redirection	15
Set folder redirection	15
Show or hide the number of new or unread messages	15
Hide the unread message indicator	16
Messages shortcuts	16
PIN messages	17
About PIN messages	17
Find your PIN	17
Send PIN messages	17
Manage PIN messages	17
SMS messages	19
About SMS messages	19
Find your SMS number	19
Type an SMS number	19
Open SMS messages	19
Send SMS messages	19
Add contacts to an SMS message	20
Manage SMS messages	20
Resend sent SMS messages	20
About cell broadcast messages	20
Enable cell broadcast messages	20
Manage cell broadcast channels	21
MMS messages	23
About MMS messages	23
Find your MMS number	23
Open MMS messages	23
Send MMS messages	23
Send MMS messages from the browser, pictures list, or calendar	24
Set delivery and read notification	24
Manage MMS message attachments	24
Manage MMS messages	24
Search	27
About search	27
Search the messages list	27
Recall searches	27
Manage saved searches	27
Search for messages from a specific contact	28
Search for messages with a specific subject	28
Search for PIM items	28
Search shortcuts	28
Attachments	29
About attachments	29
Open a file attachment	29
Open embedded content	29
View tables in attachments	29
View attachment information	30
Navigate spreadsheet attachments	30
Navigate image attachments	30
View presentations	30
Navigate presentation attachments	31
About vCard address book attachments	31
Manage vCard address book attachments	31
Attachments shortcuts	31
Synchronizing data	33
About email reconciliation	33
Turn on wireless email reconciliation	33
Reconcile deleted messages	33
About PIM synchronization	33
Turn on wireless PIM synchronization	34
Backing up and restoring device data	35
About backing up and restoring device data	35
Restore device data	35
Typing	37
About AutoText	37
Use AutoText	37
Create AutoText entries	37
Manage AutoText entries	37
Turn off AutoText for SMS messages	38
Cut or copy text	38
Paste text	38
Turn on tones when pressing keys	38
Set the cursor speed	38
Typing shortcuts	38
Typing - frequently asked questions	38
What is the Insert Macro menu item?	38
How do I undo an AutoText change?	38
Why can’t I use shortcuts on the Home screen?	38
Phone	41
Find your phone number	41
Make phone calls	41
Make emergency calls	41
Make calls using speed dial	42
Check voice mail	42
Answer calls	42
Mute calls	42
Place calls on hold	42
Adjust the phone volume	42
Alternate between two calls	42
Use other programs during calls	43
Dial using letters	43
Make conference calls	43
Manage contacts during a conference call	43
Assign speed dial numbers to keys	43
Change speed dial numbers	43
About call logs	44
Log calls	44
Manage call logs	44
Block calls	44
Change the call blocking password	44
Forward calls	44
Add call forwarding phone numbers	45
Delete call forwarding phone numbers	45
Set call waiting	45
About smart dialing	45
Set default country and area codes	45
Set corporate extension dialing	46
Set voice mail options	46
About TTY	46
Set the TTY option	46
About default call volume	46
Set the default call volume	47
About fixed dialing	47
Turn on fixed dialing	47
Add contacts to the FDN list	47
Manage fixed dialing entries	47
Reset call timers	47
Phone shortcuts	47
Browser	49
About the browser	49
Go to web pages	49
Use the browser	49
View images	50
Navigate images	50
Copy links, images, or web page addresses	50
Send links or images in email messages	50
Save images	51
Manage saved images	51
View files	51
Save web page requests	51
Create bookmarks	51
Manage bookmarks	51
Organize bookmarks into folders	52
Clear browser caches	52
About TLS	52
About WTLS	52
Browser shortcuts	52
Downloading	53
Download programs	53
Manage programs	53
Download ring tones	53
About browser push	54
Turn on browser push	54
Downloading - frequently asked questions	54
Why can’t I load new programs onto my device?	54
Why did a new program appear on my device?	54
Can I listen to a ring tone before I download it?	55
Contacts	57
Add contacts	57
Manage contacts	57
Create mailing lists	57
Manage mailing lists	57
Manage contacts in mailing lists	58
About custom phone tunes	58
Add a phone tune for a contact	58
About categories	58
Create categories	58
Apply categories to contacts, tasks, or memos	59
Sort contacts, tasks, or memos by category	59
Delete categories	59
About pauses and waits	59
Add pauses or waits	59
About remote address book search	59
Search for contacts in your company address book	59
Manage remote address book search results	59
Calendar	61
About the calendar	61
Change the calendar view	61
Navigate the calendar	61
Schedule appointments	61
Schedule appointments quickly	62
Change the default reminder time for appointments and meetings	62
Schedule meetings	62
Manage appointments and meetings	62
Respond to meeting invitations	63
Manage meeting participants	63
Calendar shortcuts	63
Tasks	65
Create tasks	65
Manage tasks	65
Change task status	65
Tasks - frequently asked questions	65
Memos	67
Write memos	67
Manage memos	67
Memos - frequently asked questions	67
Alarm	69
Set the alarm	69
Silence the alarm	69
Turn off the alarm	69
Alarm - frequently asked questions	69
Why didn’t my alarm notify me on a Saturday or Sunday?	69
How do I change the alarm volume?	69
Calculator	71
Use the calculator memory	71
Copy and paste calculations	71
Convert measurements	71
Calculator shortcuts	71
Bluetooth	73
About Bluetooth wireless technology	73
Turn on or off the Bluetooth radio	73
About Bluetooth pairings	73
Pair with another Bluetooth-enabled device	73
Manage paired Bluetooth-enabled devices	74
Set how your BlackBerry device appears to other Bluetooth-enabled devices	74
Use Bluetooth wireless technology during a call	74
Share your address book with a paired Bluetooth-enabled device	74
Date and time	75
Set the date and time	75
Why is the time on my device incorrect?	75
Profiles	77
About profiles	77
Enable profiles	77
Create notification profiles	77
Manage notification profiles	77
Manage ring tones	77
About custom notification	78
Create profile exceptions	78
Manage profile exceptions	78
Manage contacts in profile exceptions	78
Silence your device	79
Profiles - frequently asked questions	79
What is the escalating volume level?	79
Why isn’t the ring tone being played the number of times that I have set?	79
Why am I not receiving notification for incoming calls or received messages?	79
How do I set custom notification for messages from a specific contact?	79
Why can I not edit all the fields for a Calls From profile exception?	79
Can I set one phone tune for all my profiles?	80
Can I be notified of other items during a call?	80
Screen display	81
About backlighting	81
Turn on and off backlighting	81
Set how long backlighting remains on	81
Set a screen saver	81
Set the Home screen background image	82
Download background images	82
Set the font	82
About themes	82
Apply a theme to your device	82
Delete themes	82
Download themes	82
Organize the Home screen	82
Organize the programs list	83
Language	85
Set the display language	85
About the input language	85
Set the input language	85
Add or remove a display language	85
Why do some characters not appear correctly on my device?	85
Power and battery	87
About power off and reminders	87
Set the device to turn on and off automatically	87
Check the battery level	87
Extend battery life	87
Reset the device	88
Network coverage	89
Connect to the wireless network	89
About the preferred network list	89
Add networks to the preferred network list	89
Scan for networks to add to the preferred network list	90
Manage the preferred network list	90
Network coverage - frequently asked questions	90
How do I select a network when traveling?	90
How do I register my device with the network?	90
SIM card	91
About the SIM card phone book	91
Add SIM card contacts	91
Add SIM card contacts to your address book	91
Manage SIM card contacts	91
Leave SMS messages on a SIM card	92
Set SIM card security	92
Change the SIM card PIN code	92
Security	93
About the device password	93
Set a device password	93
Change the device password	93
Turn off the device password	94
Lock and unlock the device	94
About keyboard lock	94
Lock and unlock the keyboard	94
About content protection and compression	94
Protect your device content	94
Compress device data	95
About encryption keys	95
Regenerate encryption keys	95
About the password keeper	95
Store passwords	95
Create random passwords	95
Manage passwords	96
Change the password keeper password	96
Copy passwords	96
About security self tests	96
Verify security software	96
Clear the device	96
Set owner information	97
Third-party program control	99
About firewall settings	99
Prevent third-party programs from transmitting data	99
About permissions for third-party programs	99
Set permissions for third-party programs	100
Control external connections	100
Control connections with the device	101
Control access to personal information	101
BrickBreaker	103
About BrickBreaker	103
BrickBreaker scoring	103
How do I set the speed of the paddle?	103
How do I accelerate the paddle?	103
Can I change the volume for the game?	103
Can I submit my scores to the BrickBreaker high score web site?	104
How do I check the BrickBreaker high score web site?	104
Why are the bricks descending?	104
Service books	105
About service books	105
Receive new service books	105
Accept new service books	105
Manage service books	105
Restore deleted service books	105
Frequently asked questions	107
General - frequently asked questions	109
Why are some of the features described not available on my device?	109
What software version do I have on my device?	109
Why is there a flashing light on my device?	109
Can I determine how much memory each database on my device is using?	109
Why did my settings change?	109
Email and PIN messages - frequently asked questions	111
How do I compose an email or PIN message from the To screen?	111
Why can’t I send messages?	112
Why can’t I receive messages?	112
Why is the menu item for sending a message not available?	112
Why does the letter D appear beside sent PIN messages?	112
Can I stop a message from being sent?	112
Why are some messages already on my device?	112
How do I create and use links in messages?	113
Why is “More available” appearing at the end of my message?	113
Can I file messages?	113
Can I hide sent messages?	113
Why can’t I see a new message in a messages list even though I received notification?	113
Why is there a different icon beside some items in a messages list?	113
Why are call logs appearing in a messages list?	114
How do I show more of a subject line for my messages?	114
How do I identify received PIN messages as high priority?	114
Can I remove the prompt that appears before I delete messages?	114
Why were some of my messages deleted from the device?	114
How do I change how long messages and phone call logs remain in a messages list?	114
How do I restrict the types of email messages that are sent to my device?	114
How do I create a generic filter?	115
Why are some messages sent to my device even though I have created a filter?	115
Why can’t I specify some folders from which email messages are redirected?	115
How do I make changes to the folders on my device?	115
How do I stop email messages from being sent to my device?	115
How do I stop messages that are sent from my desktop email program from appearing on my device?	115
Can I change the default email account that is used when I send messages from the main messages list?	115
What do the [Disclaimer On] and [Disclaimer Off] headers mean?	116
SMS messages - frequently asked questions	117
Why can’t I send SMS messages?	117
Can I verify that my SMS message has reached its recipients?	117
How do I display more items in an SMS message thread?	117
Can I hide sent messages?	117
Why were some of my messages deleted from the device?	118
Why aren’t all the SMS options described appearing on my device?	118
What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options?	118
MMS messages - frequently asked questions	119
Can I send and receive MMS messages?	119
Can I specify when my device should receive MMS messages?	119
Can I filter unwanted MMS messages?	119
Can I configure notification for all MMS messages?	119
Can I pause, resume, or restart a slideshow presentation?	119
Can I view the size of my MMS messages before I send them?	119
Attachments - frequently asked questions	121
Can I view file attachments on my device?	121
How do I view password-protected file attachments?	121
Can I set the amount of memory that my device uses for file attachments?	122
How do I change how file attachments are displayed?	122
How do I view cell contents in spreadsheet attachments?	122
Why can’t I view presentation slides?	122
Why is “More available” appearing at the end of my file attachment?	122
How do I search for text in a file attachment?	122
What does skipped content mean?	123
Can I view tracked changes in document attachments?	123
Synchronization - frequently asked questions	125
Can I reconcile email messages over the wireless network?	125
Can I synchronize PIM items over the wireless network?	125
How do I handle conflicts between my device and my desktop email program?	126
Why do some characters in my desktop calendar not appear correctly after synchronization?	126
Why are some of my email messages not reconciling over the wireless network?	126
Can I reconcile my personal folders?	126
Can I empty the deleted messages folder on my computer remotely?	127
Phone - frequently asked questions	129
Why can I not make calls?	129
Why am I no longer receiving calls?	129
How do I make calls from the Home screen?	129
Can I use the phone when the device or keyboard is locked?	129
How do I format conference call numbers in messages?	130
Can I block calls?	130
Can I use call forwarding?	130
How do I edit the phone number to which my calls are forwarded?	130
Why has my voice mail number changed?	130
Can I use call waiting?	131
Can I use FDN mode on my device?	131
Can I use a TTY device with my device?	131
How do I hide my device phone number from a contact when making a call?	131
Can I set the phone to display frequently called numbers?	131
How do I stop my device from answering or ending calls automatically?	131
Can I change how my phone number appears in the phone?	131
Browser - frequently asked questions	133
Why are there no browsers available on my device?	133
Can I use the BlackBerry Browser?	133
How do I change my browser settings?	133
How do I change the browser home page?	134
How do I change the type of content that the browser accepts?	134
Can I override the character set encoding of web pages?	134
How do I select images and text on a web page?	134
What is the Available Offline check box that appears when I’m adding a bookmark?	134
Can I view web pages that contain JavaScript or animated graphics?	134
Why did a web page form not submit?	134
Can I be prompted before scripts are run on my device?	135
With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key?	135
How do I change which browser opens when I click a link in an open message?	135
On my browser home page, when I hold the Escape button, the program closes. Can I change this?	135
How do I set WAP Browser security options?	135
How do I set BlackBerry Browser security options?	135
Contacts - frequently asked questions	137
How do I add multiple contacts with the same name to my contact list?	137
Can I change how my contacts or tasks display?	137
What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?	137
Why does the Add Custom Phone Tune option not appear?	137
How do I change the volume level for the custom phone tune?	138
Can I clear all the categories that apply to a contact, task, or memo?	138
Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?	138
How do I know how many contacts, calendar entries, tasks, or memos I have saved?	138
Calendar - frequently asked questions	139
Are there any restrictions for using the calendar with Lotus Notes?	139
How do I expand the number of hours that are shown in the calendar?	139
How do I change the day of the week that displays first when viewing the calendar in Week view?	139
How do I scroll through the calendar in each view?	139
How do I change how long appointments remain in the device calendar?	140
Can I set a snooze time for task and calendar reminders?	140
What is dismissed if I click Dismiss All in a reminder?	140
Can I show tasks in the device calendar?	140
Bluetooth - frequently asked questions	141
How do I connect my BlackBerry device with another Bluetooth- enabled device?	141
How do I connect my BlackBerry device with my computer?	141
How do I know when my Bluetooth radio is on?	141
What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with?	141
Why does my list of paired Bluetooth- enabled devices not appear?	141
Can I connect to Bluetooth-enabled devices without being prompted?	142
Can I prevent Bluetooth-enabled devices from discovering my device when it is within range?	142
Security - frequently asked questions	143
Why does the Verifying Security Software dialog box appear when I restart my device?	143
How do I restore my device after clearing it?	143
How do I prevent passwords from accidentally being copied to the clipboard?	143
Can I regenerate encryption keys from my device?	143
Why do additional security features appear in the device options?	143
How do I specify the criteria for random passwords that are generated in the password keeper?	144
How do I prevent passwords from appearing on the screen in the password keeper?	144
Shortcuts	145
Home screen shortcuts	145
Options and fields shortcuts	146
Navigating screens shortcuts	146
Editing text shortcuts	146
Legal notice	147

Match case Limit results 1 per page

Phone — frequently asked questions

Why can I not make calls?

Why am I no longer receiving calls?

How do I make calls from the Home screen?

Can I use the phone when the device or keyboard is

locked?

How do I format conference call numbers in

messages?

Can I block calls?

Can I use call forwarding?

How do I edit the phone number to which my calls are

forwarded?

Why has my voice mail number changed?

Can I use call waiting?

Can I use FDN mode on my device?

Can I use a TTY device with my device?

How do I hide my device phone number from a contact

when making a call?

Can I set the phone to display frequently called

numbers?

How do I change how long messages and phone call

logs remain in a messages list?

How do I stop my device from answering or ending

calls automatically?

Can I change how my phone number appears in the

phone?

Why isn’t the ring tone being played the number of

times that I have set?

Why can I not make calls?

Verify that you are in a wireless coverage area and

that your BlackBerry® device is connected to the

wireless network. See the printed documentation that

accompanied your device for more information about

wireless coverage levels.

If you still cannot make calls, verify that fixed dialing

number mode is turned off. In the phone options, click

FDN Phone List.

Click the trackwheel. Click

Disable

FDN mode.

Why am I no longer receiving calls?

Verify that you are in a wireless coverage area and

that your BlackBerry® device is connected to the

wireless network. See the printed documentation that

accompanied your device for more information about

wireless coverage levels.

If you still cannot receive calls, verify that call blocking

and call forwarding are turned off.

How do I make calls from the Home

screen?

In the phone options, click

General Options.

Verify

that the

Dial From Home Screen

field is set to

Yes.

You can make calls from the Home screen, but you

cannot use Home screen shortcuts.

Can I use the phone when the device

or keyboard is locked?

The BlackBerry® device is designed to enable you to

make emergency calls when your device or keyboard

is locked.