1996 Ford Taurus Owner's Manual - Page 241

u the name of the dealer who sold you the vehicle or who serviced your vehicle complaint u a brief description of your unresolved u a brief summary of actions that were taken with the dealer and Ford Motor Company (if known) of all people you contacted at the dealership resolve your concern. u the names u a description of the action you want done to Should your application NOT qualify for review, an explanation will be mailed to you. Reporting Safety Defects (U.S. Only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline. 244