Sennheiser MOMENTUM True Wireless Frequently asked questions - Page 6

settings using the Smart Control app. - 2 manual

Get Sennheiser MOMENTUM True Wireless PDF manuals and user guides View all Sennheiser MOMENTUM True Wireless manuals
Add to My Manuals
Save this manual to your list of manuals

Page 6 highlights

If you see SBC rather than aptX, then MacOS does let you change the codec via the "Terminal" app. Open Terminal and copy in this instruction: sudo defaults write bluetoothaudiod "Enable AptX codec" -bool true Should you prefer to use the AAC codec, just replace "aptx" with "aac" in the above instruction. Please note that you will need to enter your admin login data to change these settings. If a problem occurs... How can I reset the earbuds? Answer: If the functions of the earbuds are disturbed, you will need to perform a manual reset: • Use the USB cable to connect the charging case to a power source. • Insert the earbuds into the charging case and, within 60 seconds, touch and hold the right and the left touch control panel for 6 seconds simultaneously. This will restart your earbuds. How can I perform a factory reset? Answer: If the functions of the earbuds are disturbed and a manual reset does not fix the issue, reset the earbuds to the factory default settings. This deletes, among other things, all pairing settings. Use the USB cable to connect the charging case to a power source. Insert the earbuds into the charging case and, within 60 seconds, touch and hold the right and the left touch control panel for at least 30 seconds. The earbuds are reset to the factory default settings. Alternatively, you can also reset the earbuds to the factory default settings using the Smart Control app. What should I check if I can't hear anything when using the earbuds? Answer:  Make sure that the earbuds are charged and connected to your Bluetooth device. The left earbud can only be used when the right earbud is also used as the right earbud controls the Bluetooth transmission. Please do keep in mind that the signal transmission range between the left earbud and the right earbud is approximately 30 cm. Additionally, make sure the earbuds are inserted into your ears correctly. Increase the volume on your Bluetooth device and on the earbuds by pressing on the right earbud's touch pad until you hear the voice prompt "Volume max". Are there reasons why the earbuds may not recharge as usual? Answer: Ensure that the charging contacts of the earbuds and the charging case are clean. Perform a reset of the earbuds. 6 | MOMENTUM True Wireless

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
6
|
MOMENTUM True Wireless
If you see SBC rather than aptX, then MacOS does let you change the
codec via the “Terminal” app. Open Terminal and copy in this instruc-
tion:
sudo defaults write bluetoothaudiod "Enable AptX codec" -bool
true
Should you prefer to use the AAC codec, just replace “aptx” with
“aac” in the above instruction.
Please note that you will need to enter your admin login data to
change these settings.
If a problem occurs…
How can I reset the earbuds?
Answer:
If the functions of the earbuds are disturbed, you will need to perform
a manual reset:
•
Use the USB cable to connect the charging case to a power
source.
•
Insert the earbuds into the charging case and, within 60 seconds,
touch and hold the right and the left touch control panel for 6 sec-
onds simultaneously.
This will restart your earbuds.
How can I perform a factory reset?
Answer:
If the functions of the earbuds are disturbed and a manual reset does
not fix the issue, reset the earbuds to the factory default settings.
This deletes, among other things, all pairing settings.
Use the USB cable to connect the charging case to a power source.
Insert the earbuds into the charging case and, within 60 seconds,
touch and hold the right and the left touch control panel for at least
30 seconds.
The earbuds are reset to the factory default settings.
Alternatively, you can also reset the earbuds to the factory default
settings using the Smart Control app.
What should I check if I can’t hear anything when using the ear-
buds?
Answer:
Make sure that the earbuds are charged and connected to your Blue-
tooth device. The left earbud can only be used when the right earbud
is also used as the right earbud controls the Bluetooth transmission.
Please do keep in mind that the signal transmission range between
the left earbud and the right earbud is approximately 30 cm. Addi-
tionally, make sure the earbuds are inserted into your ears correctly.
Increase the volume on your Bluetooth device and on the earbuds by
pressing on the right earbud’s touch pad until you hear the voice
prompt “Volume max”.
Are there reasons why the earbuds may not recharge as usual?
Answer:
Ensure that the charging contacts of the earbuds and the charging
case are clean. Perform a reset of the earbuds.