Samsung VS20A9580VW User Manual - Page 30

Appendix Troubleshooting Before calling for service, review the problems and solutions below. Note that you will be charged for any service calls in which no defects were found. Problem The vacuum cleaner does not work. The spin brush (or spin disk) of an accessory is not moving. An odor emits from the air outlet or the filter of the product. Static electricity occurs when cleaning a thick and soft mat. The Spray Spinning Sweeper does not spray water. The vacuum cleaner cannot be charged. Solutions • Check the battery level and charge the battery. • Check whether the product is turned off, and then press the Power button to turn it on. • Check whether the Telescopic Pipe, the dustbin or the brush is blocked. • Check that the Washable Micro Filter is inserted correctly. • If the vacuum cleaner has not been used for a long time, charge the battery. • If the battery dies, replace the battery. • When the 'Check Brush' message appears on the display, turn off the vacuum cleaner and check whether the brush is clogged with foreign matter. If so, remove the foreign matter and restart the vacuum cleaner. • When the vacuum cleaner is turned on, turn it off and on again. -- For the Slim Action Brush and Spray Spinning Sweeper, if the overheating prevention device of the accessory's motor enables, it may take about 30 minutes to cool the motor. • Empty the dustbin and clean the filters frequently. -- As your vacuum cleaner is a new product, it may have a slight odor for the first 3 months after purchase. -- If you use the vacuum cleaner for a long period of time, accumulated dirt in the dustbin or dust on the filter may generate an odor. • Replacement filters are available at your local Samsung service agent. • Materials of a mat (childcare center mat, noise prevention mat for between floors, etc.) may cause the static electricity. -- Move the brush on a normal floor for a while and clean again, then the static electricity should disappear. • When using the Spray Spinning Sweeper for the first time, the air in the internal pump and the tube may cause to delay in spraying water. -- Detach the water tank, press the + button, and check that the pump operates with a sound. -- Fill the water tank, attach it to the Spray Spinning Sweeper, and then press the + button repeatedly. • Confirm that the voltage provided to the Clean Station matches the requirements of the Clean Station. • Check that the vacuum cleaner is turned on, and then check that the LED of the battery level indicator is turned on. • Check if foreign matter (dust) is on the charging terminal. Remove any foreign matter with a cotton swab or soft cloth. 30 English Appendix