Samsung MU-PE2T0K/AM User Manual - Page 22

Confidential FAQ I cannot run the Samsung Portable SSD Software 1.0. The Samsung Portable SSD Software 1.0 can only run on certain OS versions (or newer). Please see below for supported OS versions:  Windows OS: Windows 7 or higher  Mac OS: Mac OS X 10.10 or higher The "USB storage unexpectedly removed" message appears on the status bar of my mobile device. In order to use the Samsung Portable SSD Software 1.0, permission to access the USB device is required. This message appears when the access permission is removed from the mobile device. When you launch the mobile Samsung Portable SSD app, you can use the T7 Shield normally again. When I connect the T7 Shield to devices other than a PC, they do not recognize the T7 Shield . The T7 Shield was developed for use with Windows OS, Mac OS PCs and mobile devices. When connected to devices other than those, the T7 Shield may not be recognized or use of its features may be restricted depending on their level of support. Moreover, if you have enabled security mode with Password, you cannot enter your password from non-PC or non-mobile devices and thus will be unable to access data stored on the T7 Shield. Please disable the security mode before using the T7 Shield with such devices. I have lost my password. Can I disable security mode? No, you cannot. If you lose your password, you cannot disable security mode. Therefore, make sure not to lose it. My T7 Shield is not recognized by devices. Please make sure that the T7 Shield is connected securely to the USB port.  Some PCs may not recognize the T7 Shield when connected to the USB 2.0 port if the current exceeds the maximum limit (500 mA) described in the Power Specifications. In such cases, please try a different USB port.  If you use cables other than the one included in the product package, the T7 Shield may not be recognized. If the T7 Shield is correctly connected but still not recognized by devices, find the Service Centers specified in the User Manual or on the Samsung website (http://www.samsung.com), and make an inquiry. The T7 Shield is IP65 rated. However, the water and dust resistance capabilities may vary depending on the environmental conditions. The warranty does not cover damage caused by liquid or dust. What are the water-resistant and dust-resistant conditions for the T7 Shield? IP (Ingress Protection) rating and grade refer to water and dust resistance grades recognized through testing under controlled conditions. The conditions for the IP65 test are as follows: * IPX5 Test Condition: The device is exposed to fresh water projected from a nozzle (Φ6.3 mm) 3 meters away at 12.5 l/min for 3 minutes 22