Magic Chef HQPZO13ST User Manual - Page 14

TROUBLESHOOTING Problem Will not operate or turn on. Possible Causes Solutions - No power - Check if the pizza oven is plugged in. - Check the fuse/circuit breaker in the home. - Timer control knob activation - Turn the timer control knob past the 10 minute marker. For cooking times less than 10 minutes, first turn the timer knob past the 10 minute marker, and then counterclock wise to the desired time. - Damages due to shipping - See "Warranty Conditions" on p. 15 of this user manual. damage or improper installation Will not cook pizza evenly. - Selecting the correct heat setting for the type of pizza used - Distribution of pizza ingredients - If the bottom of the pizza is cooked and the top is not or vice versa, the selected heat setting may be incorrect for the type of pizza used. Refer to the cooking chart on back of the pizza or this user manual for recommended cooking guidelines. The majority of pizzas should be cooked using the dual setting for at least part of the cooking time. - It is also possible that the ingredients on the pizza are not distributed evenly. If so, allow the pizza to cook slightly and then redistribute the ingredients with a fork. This will allow the pizza to cook more evenly. Nothing happens when trying to brown the top or crisp the crust for additional minutes. - Timer has expired. - Timer control knob activation - Rotate the timer control knob beyond the 10 minute marker when setting the timer for the additional minutes. When selecting a setting of ten minutes or less, you must ALWAYS rotate the dial beyond the 10 minute marker and then back to the desired time. When cooking rising crust pizza, sometimes the crust seems doughy or it does not rise very much. - Did not follow recommended cooking settings - Type of pizza ingredients used - Follow the recommended cooking settings: cook 9 to 12-inch pizzas for approximately 10 to 12 minutes first using the heat setting BOTTOM ( ) and then another 10 to 12 minutes on the heating setting DUAL ( ). - The yeast in the pizza crust may no longer be fully active. The height and consistency of a rising crust are dependent upon the conditions of the yeast. Freshness, freezer temperatures, packaging, and original dough quality are all contributing factors. Generally, more consistent results may be secured by nationally branded pizzas, as they tend to abide by more rigorous packaging and quality standards than many regional/grocery store pizzas. 14