LiftMaster CAPXLV2 myQ Community App Account Setup How-To Flyer - English - Page 5

Common Questions Ways to Unlock: What does it mean when I get an "Access Denied/Out of Schedule" message when I press to unlock? A community may have a schedule for certain entry points. For example, if the gym is open from 9am-5pm, you will not be able to use the app to unlock the gym entrance outside the scheduled timeframe. What happens if the Internet goes down at the property? Will the system still work? Press to unlock relies on internet availability but if you have certain types of LiftMaster intercoms or smart readers, you can still unlock a door using Bluetooth technology when internet goes down. What happens if my phone is out of battery? Your phone will need to have battery life for any unlock to function Why does Tap not work? 1. Check with your administrator whether Tap mode is turned on for your property 2. Check that you closed the app normally and did not force-quit close from the most recently used app carousel. 3. Check if you've turned on Bluetooth and Location Services for the app (Location Services needs to be set to "Always On") Why does Touch not work? 1. Check with your administrator whether Touch mode is turned on for your property 2. Check that you closed the app normally and did not force-quit close from the most recently used app carousel. 3. Check if you've turned on Bluetooth and Location Services for the app (Location Services needs to be set to "Always On") 4. Please make sure your phone has a good line-of-sight to the reader. Range will vary depending on obstructions. 5. Touch the upper part of the reader with your hand. Why does Alert not work? 1. Check with your admin whether Alert mode is turned on for your property 2. Check that you closed the app normally and did not force-quit close from the most recently used app carousel. 3. Check if you've turned on Notifications, Bluetooth and Location Services for the app (Location Services needs to be set to "Always On") Why does app need to know my location with iOS? MyQ Community does not share or sell your data to third parties. To make sure your phone can unlock a door, we are using Location Services via iOS to wake up myQ Community app when you are close to a door if iOS puts the app to sleep. Can I share guest passes for my apartment door? Yes - the guest passes can be issued for any authorized entrances as set by your property manager Answering a Video Call: Will I see the video as soon as I answer the call? Once you follow the steps above to answer the call, you may see a green screen for a few seconds while the video is loading. What happens when I miss a video call from my guest? The call will roll over to an audio call, that you can answer and grant access as you normally do. Missed called will go to voice mail. I can't hear the person at the entrance and/or they can't hear me, what is wrong? Did you allow access to your phone speaker and microphone during set up? If you did not, go to your phone settings, look for the myQ Community app, and allow access to the speaker and microphone. Why isn't my video displaying properly? A strong Wi-Fi or cellular connection is critical for video to work properly. A weak signal or connection could result in a compromised video image or an audio only call.