LG SP9YA Owners Manual - Page 55
Before Reporting Product Malfunction, Troubleshooting
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Before Reporting Product Malfunction Troubleshooting If you experience the following issues while using the product, please perform several checks, as they may not be malfunctions. General Errors Issue The product does not work properly The power does not turn on There is no sound The subwoofer does not produce sound The remote control does not work properly The Auto Power function does not work LG Sound Sync does not work Solution • Unplug the power cables and any external devices such as your TV, subwoofer, or amplifier from the product, then plug them in again. • After resetting the product, connect your smartphone and Wi-Fi again. ([ See "Connecting with a Smartphone via Wi-Fi" on page 16.) • Please beware that previous product settings may be lost. • Is the power cord plugged into the outlet properly? -- Connect the power plug to the outlet correctly. • Is the volume set to minimum? -- Press the Volume button on the remote control to turn up the volume. -- If you are using an external device such as a set-top box, portable device, or Bluetooth device, adjust the volume of the external device. • Is the mute function activated? -- If "MUTE" appears on the status display, the mute function is on. Press the Mute button to unmute. • Is the correct product function selected according to the external device connected? -- Press the Function button to check if you selected the correct function. • Is the product properly connected to the wireless subwoofer? -- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it means it is not connected. If the connection is established, a green light will appear. Reconnect the product to the wireless subwoofer. ([ See "Connecting the Product" on page 6.) • When using the remote control, point it at the front of the product. • Use the remote control within a 7-m (23 ft) radius of the product. • Replace the batteries with new ones as needed. • Check connection to external devices (ex. set-top box, portable device, Bluetooth device). • Check whether your TV supports LG Sound Sync. • Check if the TV is properly connected to the product via an optical cable. -- Press the Settings button on the TV remote control to check if the function is turned on in [LG Sound Sync]. 55
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