KitchenAid KSB4028DR Owners Manual - Page 10
Troubleshooting Guide
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TROUBLESHOOTING GUIDE WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. Problem If Blender fails to start: If Blender stops after 3 minutes: If Blender stops while blending: If ingredients are stuck or not blending: If Blender stops while blending with Personal Jar or Small Batch Jar: If Blender stops while blending and the white LED ring flashes rapidly: If the white LED ring is off: Solution Check if the Blender is securely plugged into a grounded 3 prong outlet. If you have a circuit breaker box, make sure the circuit is closed. It's a part of the Blender operation to ensure lasting durability. Turn the Control Dial to (O) and repeat the process until desired consistency. When overloaded or jammed, it will automatically shut off to prevent motor damage. Unplug the Blender. Remove the Jar and use a spatula to rearrange ingredients. Or, divide contents into smaller batches. For certain recipes, adding liquid in the Jar may also reduce the load. Unplug the Blender. Remove the Jar and use a spatula to rearrange ingredients in the Jar. Unplug the Blender. Remove the Personal Jar or Small Batch Jar with the Blade Assembly from the base. Shake it a little bit. Place it back on the base, plug in the Blender and turn it back on to continue regular use. An error is detected in the Blender. Contact an authorized service center for assistance. Please see the "KitchenAid® Warranty and Service" sections. 10 minutes of no activity will make the Blender go into Sleep mode. To wake up the Blender, press ( ) button. If the problem is not due to one of the above items, see the "Warranty and Service" section. Do not return the Blender to the retailer. Retailers do not provide service. 10 W11435383A.indb 10 2/19/2020 4:41:18 PM